Harness your most powerful competitive edge – your current customers. Transform overlooked interactions into a dynamic loyalty engine that fuels both short-term gains and long-term success.
Experience-led growth starts with CSG
Forrester
CX Summit
Nashville, TN
17 - 20
june
There’s no better place to gather for game-changing ideas for CX than Forrester’s CX Summit.
Make the most of your time at the event by meeting with CSG’s experts to talk about initiatives that are practical enough to apply now, and bold enough to drive growth into the future.
Schedule a meeting
Meet our experts
Mark Smith
Brandon Sailors
Greg Tucker
Mark Smith
SVP of Customer Experience
Mark is a trusted expert and pioneer in the CX field with 25+ years of experience in CX management, journey orchestration and predictive customer analytics. He has an extensive track record of helping organizations improve their CX through innovation and leads the global go-to-market strategy and business development for CX at CSG.
SVP of Customer Experience
VP of CX Strategic Accounts
VP of Growth Marketing
Ted Fortezzo
Director of CX Strategic Accounts
Gene Culbertson
Director of CX Strategic Accounts
Matt Bruha
Sales Director of Strategic Partnerships
Greg Tucker
VP of Growth Marketing
Greg Tucker is the global head of Growth Marketing at CSG, where he leads demand generation marketing, events, partnership marketing, and strategic customer growth marketing. He is an accomplished marketer, leader, growth strategist, with more than 20 years of experience developing predictable pipeline growth strategies for global organizations.
Brandon Sailors
VP of CX Strategic Accounts
Brandon Sailors has 20+ years' experience in customer experience and engagement, advising clients on the strategic use of interactive technologies. He helps brands build a digital transformation roadmap, manage personalized engagement strategies, and leads a team managing CSG's largest accounts.
Ted Fortezzo
Director of CX Strategic Accounts
With almost three decades in customer communications, Ted Fortezzo is driven by a passion for delivering invaluable solutions and embracing cutting-edge innovations. As a Director at CSG, he spearheads initiatives to revolutionize customer experiences, leveraging advanced data analysis and Conversational AI to deepen relationships, slash costs, and elevate overall satisfaction.
Gene Culbertson
Director of CX Strategic Accounts
Gene has 30+ years’ experience in both CX and CE, across customer acquisition, servicing, and growth in a variety of industries. His expertise crosses data, analytics, BI, journey orchestration, and omni-channel engagement. He has an excellent track record in helping organizations achieve their goals of improving their ROI through improved revenue and decreased cost by leveraging his knowledge of the CX technology landscape.
Matt Bruha
Director of CX Sales
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Fill out the form to request a meeting.
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a meeting
Sachin Chincholi
Executive Director of CX
Sachin Chincholi
Executive Director of CX
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Schedule a meeting
Schedule a meeting
Schedule a meeting
Schedule a meeting
Schedule a meeting
Schedule a meeting
Schedule a meeting
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Tap on each expert to learn more about their experience.
James Rineer
Manager of Strategic Partnerships
James Rineer
Manager of Strategic Partnerships
James is the strategic partnerships leader for CSG's CX division, dedicated to making it easier for companies to do business with, digitally—fostering innovation and streamlined growth.
Schedule a meeting
James Rineer
Manager of Strategic Partnerships
Matt Bruha
Director of CX Sales
James is the strategic partnerships leader for CSG's CX division, dedicated to making it easier for companies to do business with, digitally—fostering innovation and streamlined growth.
Schedule a meeting
Join us for an enlightening discussion on the transformative currents shaping CX strategies, where industry luminaries will dissect five pivotal shifts in traditional CX wisdom and provide actionable insights for navigating this evolving paradigm. Move beyond buzzwords with tangible strategies to thrive in the new CX era, from debunking outdated notions to embracing forward-thinking approaches, empowering you to adapt swiftly to emerging trends. Get ready for a fresh perspective on AI that defies expectations.
Navigating the New
CX Landscape: Experience-led Growth
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Tuesday, June 18 | 2:45 PM
Add our sessions to your agenda
Visit CSG at
Booth 301
Get a new professional portrait at our headshot station
Case Study Session
In today's competitive landscape, achieving exceptional customer experience hinges on addressing everyday moments that matter most, especially as 64% of customers prioritize speed alongside price. Discover how to realize measurable success in months, not years, by targeting small "paper cuts" in the customer journey with CSG's spotlight session at Forrester CX Summit. Learn to identify and optimize microjourneys, lasting mere seconds but yielding lasting growth, by swiftly leveraging pre-built customer journeys seamlessly integrating with existing systems.
Wednesday, June 19 | 11:10 AM
Targeting Customer Experience "Paper Cuts" for Quick Wins
Spotlight Session
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