Leading the digital charge: how CSPs can thrive amid the AI transformation
With 89% of large companies worldwide already embarked on their digital and AI transformations, McKinsey reports that capturing value might take a little longer. That’s because just 31% of projected revenue growth and 25% of cost savings have been realized so far. However, clear market leaders have emerged. Transformation is not new to the telco industry, but now more than ever agility is critical if CSPs want to become digital-first businesses. CSPs need a bold strategy that:
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The telecoms landscape shifts rapidly. Opportunities to steal market share come and go. Your enterprise customers are ready to invest in 2024, are you ready to capitalize on the opportunity?
of large companies on transformation journeys
of projected revenue growth achieved
31%
89%
2
Optimizes operations to leverage data effectively.
1
Invests in talent.
3
Delivers scalability.
To push the boundaries of what’s possible, leaders are restructuring their cost bases and adopting a managed services approach to their critical business support system (BSS) functions, allowing them to remain laser-focused on their core objectives of reigniting growth and building resilient profitability. The next generation of CSPs will be defined by leaders who deliver on six bold integrated changes to their business DNA.
Digital transformation alone is not enough
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The scale and pace of change cannot rely on the historic transformation of yesteryear with largely siloed programs and a central team driving and reporting.
Breaking up is hard to do. The rise of Netco and Servco.
Streamline operations to focus on what you do best. This will strengthen your competitive edge in the digital era.
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Rewiring the operating model
Make complexity simple by revolutionizing internal processes for faster, more efficient service delivery.
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Prioritize continuous customer experience
CX is a Journey, Not a Destination. Build enduring relationships with dedicated account management and ongoing support.
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Take a pragmatic approach to AI
See beyond the hype, take a pragmatic approach to leverage AI for growth and resilience.
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Digital resilience
Offer comprehensive, real-time cybersecurity solutions for a connected world.
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of potential cost savings realized
25%
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Source: McKinsey
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Netco/Servco
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Pragmatic AI
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