Digital Payment Collection & Reminders
Tailored Payment Reminders: Push the right messages to customers at the right time, without overwhelming them.
Auto-Pay Prompts: Encourage auto-pay setup and make it easy.
Collections Notifications: Handle past-due payments with empathy and urgency, reducing friction and increasing recovery.
in billing contract rate within first four months of deploying bill explanation.
18% reduction
Statement & Billing Explanation
Clear Bill Explanations: Make sure customers understand every charge before they pay.
Proactive Change Notifications: Alert customers to changes in billing early to avoid confusion.
in responsiveness from at-risk customers by sending digital payment reminders
3x increase
Get Critical Interactions Right
Customer Care Pain Points—And How We Help You Solve Them
Our platform makes it easy to create personalized, engaging messages with automation and analytics.
Reactive Support
Traditional customer support only intervenes after the problems occur. Xponent helps prevent them, leveraging real-time journey insights to anticipate customers’ needs, proactively resolve their issues and save their valuable time.
Disconnected Customer View
When customers switch channels, they have to start over, re-entering information and retelling their issues. Xponent injects the customer’s context into each new channel they use, making them feel understood and keeping their care journey moving.
Irrelevant Interactions
Customers want help, not promotional offers, when they’re seeking support. Xponent brings contextual awareness to each interaction so customers don’t receive frustrating, irrelevant communications while they’re getting their issue resolved.
Carousels
Make it easy for customers to choose the best offer by scrolling, tapping and swiping through a carousel of up to 10 options.
Two-way communication
Allow customers to respond to messages, enabling real-time interactions and support.
Analytics
Track open and click-through rates to learn which messages are inspiring action.
Fraud Alerts for Suspicious Activity: Flag off-pattern transactions or login attempts.
Fraud Alert Resolution: Instantly notify customers, letting them confirm or deny transactions in the moment.
Real-Time Security Notifications: Keep customers updated on suspicious account activity via the best channel for resolution.
25%
reduction in fraud instances by using streamlined customer communications.
Fraud Resolution
Multi-Factor Authentication (MFA): Send instant notifications to quickly confirm or deny login attempts.
Adaptive Security Measures: Use intelligent threat detection to dynamically adjust authentication methods based on the level of risk.
12%
reduction in inbound contacts to fraud-related agents.
Authentication & Verification