Why CSG for customer experience analytics?
Better business results
Retaining existing customers is cheaper than pursuing new ones. We partner with you to create personalized experiences that make them want to stay. Our post-acquisition journey flows are designed with your industry in mind. We optimize customer retention for subscription models to help you keep your hard-won business.
Quicker time to value
Our maturity model and ROI calculator cut through the noise so you can quickly make data-driven decisions. Then, put them into practice by using pre-built journey templates that can get you up and running in under 30 days.
Lower risk
Our modular approach minimizes disruption – no need for a risky system overhaul. As a leader in the Forrester Wave, we offer proven experience in making implementation easier.
Being able to consolidate data sources is something that many claim but few truly achieve, we were able to achieve that because of CSG Xponent. This comes with instantaneous impact to the business as we see in real time how actions taken directly impact customer behavior.
CSG Reference Customer
$27M
in annual savings to the contact center
43%
reduction in calls to the contact center
3x
increase in responsiveness in SMS messages
$30M
annual increase through increased collections
Get business results in as little as 30 days with proven customer experience leadership
Unify. Predict. Optimize.
Data and Identity Management
Journey Discovery
Journey Optimization
Centralize your data
to empower everyone
Stop data silos from holding you back. Improve your customer experience from a single source. CSG Xponent’s centralized platform empowers your entire team – analysts, marketers, data scientists – to seamlessly manage and analyze all customer data in one place. This unified view fuels:
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Data-driven decisions: Gain deep customer insights to optimize every touchpoint of the journey.
Personalized experiences: Tailor messaging and recommendations based on real-time behavior.
Effortless journeys: Identify and eliminate roadblocks that frustrate customers.
MassMutual: Turning Your CX Vision Into Reality
Join Julie Rickis, Head of Customer Experience Development at MassMutual, and CSG’s Mark Smith, SVP of Customer Experience, as they share MassMutual’s action-packed journey and all the lessons they’ve learned along the way.
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Why CSG for
Customer Experience Analytics?
Better Business Results
We leverage industry-specific insights to craft post-acquisition journey flows that optimize customer retention for subscription models. Retaining existing customers is cheaper, and we help you create a more personalized experience that makes them want to stay.
Quicker Time to Value
Our Maturity Model and ROI calculator cut through the noise, helping you make data-driven decisions quickly and pre-built journey templates get you up and running in under 30 days.
Lower Risk
Our modular approach minimizes disruption – no need for a system overhaul. As a leader in the Forrester Wave, we offer proven experience making implementation easier.
Being able to consolidate data sources is something that many claim but few truly achieve, we were able to achieve that because of CSG Xponent. This comes with instantaneous impact to the business as we see in real time how actions taken directly impact customer behavior.
CSG Reference Customer
$27M
in annual savings to the contact center
43%
reduction in calls to the contact center
3x
increase in responsiveness
in SMS messages
$30M
annual increase through increased collections
Get business results in as little as 30 days with proven
customer experience leadership
MassMutual: Turning Your CX Vision Into Reality
Data and Identity Management
Gather data from various sources and channels to create a unified view of the customer and in real-time customers will be actively segmented based on their latest behavior and the next best action.
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Journey Discovery
Discover how customers are moving across channels and touchpoints — not just how they’re responding at a single step in the journey. Uncover journey insights through data visualization that is easy to understand and actionable.
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Journey Optimization and Measurement
Leverage machine learning and AI to personalize and optimize customer journeys in real-time. Through A/B testing and advanced AI models, tailor experiences based on customer behavior, leading to continual improvement.
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