The Billing
Migration Dilemma
CSPs know they need to switch
When their current billing systems hold them back from:
Supporting New Business Models
Like wireless, where the revenue pool is 2.5x greater than residential broadband
Improving CX
Internet service providers scored 68 out of 100 in the American Customer Satisfaction Index—near the bottom of the industry rankings
Reducing Costs
The telecom industry’s opex-to-revenue ratio grew from 67% to 70% between 2019 and 2022 (Omdia Global Telecom Opex Tracker)
Data Integrity
Can you ensure bulk data accuracy and performance?
Complexity
Can you ensure your current pricing models carry over and customers can keep their plans?
Disruption
Can you deliver exceptional customer service throughout the conversion?
Cost
Will the project stay within budget and avoid unexpected implementation costs?
Compliance
Can you meet all your data privacy and security obligations during the migration?
Change
can be risky
Something (or many things) can go wrong in a billing system migration
But You Can Reduce Complexity and Cost
Savings in infrastructure costs
Operational headcount reduction
Order accuracy rate (avoiding unnecessary costs)
15%
35%
97%
Increase Average Revenue Per User (ARPU)
Boost in
conversion rates
30%
Increased ARPU (through new products and services, and AI-powered, personalized “best offer” recommendations)
15%
The Cost of Doing Nothing Grows Every Day
Stick with your current system, and your business will miss out on the opportunities
The Winning Move?
Make the Switch and Mitigate Your Migration Risk
There are 7 best practices + 7 key questions to ask a BSS vendor to help you avoid common pitfalls in billing system migrations.
Learn them in the new eBook, “Migration Mastery: How to De-Risk Your Telecom Billing System Conversion.”
Download the free eBook now
©2024 CSG SYSTEMS INTERNATIONAL, INC. AND/OR ITS AFFILIATES (“CSG”)
