Unlock customer data. Uncover customers’ needs.
Talk to an expert
Unify data and discover how customers are moving across channels and touchpoints – not just how they’re responding at a single step in the journey.
CSG Xponent Analytics & Insights
Why CSG for Customer Experience Analytics?
Better Business Results
We leverage industry-specific insights to craft post-acquisition journey flows that optimize customer retention for subscription models. Retaining existing customers is cheaper, and we help you create a more personalized experience that makes them want to stay.
Quicker Time to Value
Our Maturity Model and ROI calculator cut through the noise, helping you make data-driven decisions quickly and pre-built journey templates get you up and running in under 30 days.
Lower Risk
Our modular approach minimizes disruption – no need for a system overhaul. As a leader in the Forrester Wave, we offer proven experience making implementation easier.
Being able to consolidate data sources is something that many claim but few truly achieve, we were able to achieve that because of CSG Xponent. This comes with instantaneous impact to the business as we see in real time how actions taken directly impact customer behavior.
CSG Reference Customer
$27M
in annual savings to the contact center
43%
reduction in calls to the contact center
3x
increase in responsiveness in SMS messages
$30M
annual increase through increased collections
Get business results in as little as 30 days with proven customer experience leadership
Unify. Predict. Optimize.
Read the wave
How CSG stacks up against the competitionHow CSG stacks up against the competition
Strategies to tackle the biggest CJO challenges
Tips for choosing the right CJO provider
The Q2 2024 Forrester Wave™ evaluates the leading Customer Journey Orchestration (CJO) Platform vendors, scoring them against 30 comprehensive criteria.
Discover expert insights into the CJO landscape and understand why CSG has been recognized as a Leader among the most influential platforms.
CSG Named a Leader in
The Forrester Wave™: Journey Orchestration Platforms, Q2 2024
Today, customers expect brands to deliver an exceptional experience regardless of channel. In order to do this, organizations must keep up with the rapidly changing customer experience (CX) software landscape, and leverage technology to meet their customers’ needs.
New CX initiatives paired with the right customer and user journey tools can add enterprise value and transform CX.
CX Software Buyer's Guide
Learm More
Data and Identity Management
Gather data from various sources and channels to create a unified view of the customer and in real-time customers will be actively segmented based on their latest behavior and the next best action.
Learn More
Journey Discovery
Discover how customers are moving across channels and touchpoints — not just how they’re responding at a single step in the journey. Uncover journey insights through data visualization that is easy to understand and actionable.
Learn More
Journey Optimization
Leverage machine learning and AI to personalize and optimize customer journeys in real-time. Through A/B testing and advanced AI models, tailor experiences based on customer behavior, leading to continual improvement.
Learn More
Centralize Your Data
to Empower Everyone
Stop data silos from hindering your customer experience improvement efforts. CSG Xponent’s centralized platform empowers your entire team – analysts, marketers, data scientists – to seamlessly manage and analyze all customer data. This unified view fuels:
Learn More
Click on each industry to learn more.
Learn more
Data-Driven Decisions: Gain deep customer insights to optimize every touchpoint of the journey.
Personalized Experiences: Tailor messaging and recommendations based on real-time behavior.
Effortless Journeys: Identify and eliminate roadblocks that frustrate customers.
MassMutual: Turning Your CX Vision Into Reality
Join Julie Rickis, Head of Customer Experience Development at MassMutual, and CSG’s Mark Smith, SVP of Customer Experience, as they share MassMutual’s action-packed journey to get started and all the lessons they’ve learned along the way.
Watch the webinar
Data and Identity Management
Gather data from various sources and channels to create a unified view of the customer and in real-time customers will be actively segmented based on their latest behavior and the next best action.
Learn More
Journey Discovery
Discover how customers are moving across channels and touchpoints — not just how they’re responding at a single step in the journey. Uncover journey insights through data visualization that is easy to understand and actionable.
Learn More
Journey Optimization
Leverage machine learning and AI to personalize and optimize customer journeys in real-time. Through A/B testing and advanced AI models, tailor experiences based on customer behavior, leading to continual improvement.
Learn More
Why CSG for
Customer Experience Analytics?
Better Business Results
We leverage industry-specific insights to craft post-acquisition journey flows that optimize customer retention for subscription models. Retaining existing customers is cheaper, and we help you create a more personalized experience that makes them want to stay.
Quicker Time to Value
Our Maturity Model and ROI calculator cut through the noise, helping you make data-driven decisions quickly and pre-built journey templates get you up and running in under 30 days.
Lower Risk
Our modular approach minimizes disruption – no need for a system overhaul. As a leader in the Forrester Wave, we offer proven experience making implementation easier.
Being able to consolidate data sources is something that many claim but few truly achieve, we were able to achieve that because of CSG Xponent. This comes with instantaneous impact to the business as we see in real time how actions taken directly impact customer behavior.
CSG Reference Customer
$27M
in annual savings to the contact center
43%
reduction in calls to the contact center
3x
increase in responsiveness in SMS messages
$30M
annual increase through increased collections
Get business results in as little as 30 days with proven customer experience leadership
Being able to consolidate data sources is something that many claim but few truly achieve, we were able to achieve that because of CSG Xponent. This comes with instantaneous impact to the business as we see in real time how actions taken directly impact customer behavior.
CSG Reference Customer
$27M
in annual savings to the contact center
43%
reduction in calls to the contact center
3x
increase in responsiveness
in SMS messages
$30M
annual increase through increased collections
Get business results in as little as 30 days with proven
customer experience leadership
MassMutual: Turning Your CX Vision Into Reality