Why CSG for Customer Journey Management?
Being able to consolidate data sources is something that many claim but few truly achieve, we were able to achieve that because of CSG Xponent. This comes with instantaneous impact to the business as we see in real time how actions taken directly impact customer behavior.
CSG Reference Customer
$27M
in annual savings to the contact center
43%
reduction in calls to the contact center
3x
increase in responsiveness in SMS messages
$30M
annual increase through increased collections
Get business results in as little as 30 days with proven customer experience leadership
Still learning about customer journey management software?
When you can perfect any customer journey, which do you do first? We’ll help you identify the quickest way to get the most return on your investment.
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How do customer journey orchestration tools optimize CX?
Read the wave
How CSG stacks up against the competition
Strategies to tackle the biggest CJO challenges
Tips for choosing the right CJO provider
The Q2 2024 Forrester Wave™ evaluates the leading Customer Journey Orchestration (CJO) Platform vendors, scoring them against 30 comprehensive criteria.
Discover expert insights into the CJO landscape and understand why CSG has been recognized as a Leader among the most influential platforms.
CSG Named a Leader in
The Forrester Wave™: Journey Orchestration Platforms, Q2 2024
Today, customers expect brands to deliver an exceptional experience regardless of channel. To make it happen, organizations must keep up with the rapidly changing customer experience (CX) software landscape, and leverage technology to meet their customers’ needs.
New CX initiatives paired with the right customer and user journey tools can add enterprise value and transform CX.
CX Software Buyer's Guide
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Better business results
Retaining existing customers is cheaper than pursuing new ones. We partner with you to create personalized experiences that make them want to stay. Our post-acquisition journey flows are designed with your industry in mind. We optimize customer retention for subscription models to help you keep your hard-won business.
Quicker time to value
Our maturity model and ROI calculator cut through the noise so you can quickly make data-driven decisions. Then, put them into practice by using pre-built journey templates that can get you up and running in under 30 days.
Lower risk
Our modular approach minimizes disruption – no need for a risky system overhaul. As a leader in the Forrester Wave, we offer proven experience in making implementation easier.
CSG Named a Leader in
The Forrester Wave™:
Journey Orchestration
Platforms, Q2 2024
Why CSG for
Customer Journey Management?
Being able to consolidate data sources is something that many claim but few truly achieve, we were able to achieve that because of CSG Xponent. This comes with instantaneous impact to the business as we see in real time how actions taken directly impact customer behavior.
CSG Reference Customer
$27M
in annual savings to the contact center
43%
reduction in calls to the contact center
3x
increase in responsiveness
in SMS messages
$30M
annual increase through increased collections
Get business results in as little as 30 days with proven
customer experience leadership
Launch new journeys in minutes with
our pre-built library
Our library of pre-built customer journey templates lets you launch new, engaging experiences for your customers in minutes, not weeks.
Get started quickly
Use real-time decisioning to drive customers to the most ideal outcomes.
Replace guesswork with precision. Anticipate customer needs with timely interactions that boost loyalty and optimize results through next-best-action recommendations.
Right time, right channel
Create consistent customer experiences that build lifelong loyalty.
Simplify the customer journey by understanding and adapting to customer behavior. Our platform prevents frustrating inconsistencies by tailoring interactions based on real-time data. For example, if a customer is seeking support, we pause marketing messages to ensure a focused resolution before resuming personalized offers.
Create tailored experiences
Launch new journeys in minutes with our pre-built library
Use real-time decisioning to drive customers to the most ideal outcomes
Create consistent customer experiences that build lifelong loyalty