Effortless experiences without sacrificing data privacy
Data Privacy
The financial services industry is constantly changing, so it’s important to keep up with the times. Build lasting financial relationships through effortless customer experiences. Optimize every stage, from initial inquiry to ongoing support, including simplified transactions for customers and efficient quoting and order management for businesses.
Customer Experience Solutions
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Master the
customer journey
Deliver the seamless, empathetic customer care and billing experiences expected from world-class brands. Engage your customers at the perfect moment, through their preferred channels. Elevate your service with cloud-based payment solutions that accelerate payment times and enhance satisfaction.
Evolve your CX
Craft customized
B2B financial solutions
Easily design bespoke solutions for business customers by bundling a wide range of products and services into a single, comprehensive quote. Easily tailor each offering to meet the unique needs of customers.
Discover B2B banking
Simplify
payments
Easy payment experiences are crucial for building trust and loyalty in financial services. From streamlining recurring billing to improving collections, we simplify payments across all channels.
Explore payments solutions
Our solutions sit at the core
of the world’s largest
financial service institutions.
The most important piece is your customer - and managing across the journey is key. We are able to do that very successfully with CSG every step of the way.
CSG Reference Customer
Solving the toughest customer challenges for businesses and consumers, with ease.
CSG helps you improve experiences everywhere. Click on each benefit to learn more.
Faster loan distribution
Speed up loan processing with automated systems and streamlined collections.
Rapid customer onboarding
Help new customers get started quickly by understanding their needs and offering clear guidance.
Simplified subscriptions
Extensive subscription management capabilities allow for multiple usage models.
Mitigate fraud
& security risk
Communicate clearly and timely with customers through all channels.
Reduce late payments
& pre-collections
Identify customer payment challenges
and offer helpful solutions.
End-to-end
deal management
Ensure predictable profitability throughout the deal lifecycle.
Mitigate fraud
& security risk
Communicate clearly and timely with customers through all channels. Provide agents with tools to identify and prevent fraud, protect sensitive data, and meet compliance standards. Safeguard your revenue and customer trust.
Reduce late payments
& pre-collections
Identify customer payment challenges and offer helpful solutions. Send timely, personalized payment reminders and flexible payment options. Automate routine tasks like reminders, reconciliation, and returned payment handling. Streamline the payment process for both you and your customers.
End-to-end
deal management
Ensure predictable profitability throughout the deal lifecycle—from initial bids to final billing—driven by our proven expertise in billing and revenue management. With costs and pricing calculated from validated configurations, you have visibility of the margins of any deal, including bundled partner products and services.
Faster loan
distribution
Speed up loan processing with automated systems and streamlined collections. Improve the customer experience with self-service options and efficient communication.
Rapid customer
onboarding
Help new customers get started quickly by understanding their needs and offering clear guidance. Use targeted messaging to direct customers to the best options for them.
Simplified
subscriptions
Extensive subscription management capabilities allow you to offer both recurring subscriptions and complex, multidimensional subscription and usage models.
A proven track record
Peace of mind
Secure solutions, smooth implementation and scalable growth.
Learn more about our certifications & compliance measures
Security
We prioritize data privacy and security with industry-leading compliance certifications.
Implementation
Our experienced team ensures a smooth implementation process and partners with you every step of the way.
Scalability
Our solutions are designed to grow with your business and flexible to handle any volume.
$118B
the amount of CSG processed payments
in 2023
43%
improvement in loan onboarding delivers greater than $5M a year for a leading bank
$54M
saved per year for leading North American bank from a 25% reduction in number
of fraud cases
43%
reduction in contact center calls for
global tech company
with intelligent
call center routing
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Effectively Engage, Monetize, and Retain
Your High-Value Customers
Relationships, whether with individuals or businesses, are built over time. Maximize the value of your customers by delivering connected experiences across every touchpoint. Optimize the entire customer lifecycle, from initial inquiry to billing, and beyond.
Get Started
Our solutions sit at the
core of the world’s largest
financial service institutions.
Reduce Late Payments
& Pre-Collections
Ensure predictable profitability throughout the deal lifecycle—from initial bids to final billing—driven by our proven expertise in billing and revenue management. With costs and pricing calculated from validated configurations, you have visibility of the margins of any deal, including bundled partner products and services.
Learn more about our
certifications & compliance measures