Digital Payment Collection & Reminders
Tailored Payment Reminders: Push the right messages to customers at the right time, without overwhelming them.
Auto-Pay Prompts: Encourage auto-pay setup and make it easy.
Collections Notifications: Handle past-due payments with empathy and urgency, reducing friction and increasing recovery.
in billing contract rate within first four months of deploying bill explanation.
18% reduction
Statement & Billing Explanation
Clear Bill Explanations: Make sure customers understand every charge before they pay.
Proactive Change Notifications: Alert customers to changes in billing early to avoid confusion.
in responsiveness from at-risk customers by sending digital payment reminders
3x increase
Get Critical Interactions Right
Customer Care Pain Points—And How We Help You Solve Them
Our platform makes it easy to create personalized, engaging messages with automation and analytics.
Reactive Support
Traditional customer support only intervenes after the problems occur. Xponent helps prevent them, leveraging real-time journey insights to anticipate customers’ needs, proactively resolve their issues and save their valuable time.
Disconnected Customer View
When customers switch channels, they have to start over, re-entering information and retelling their issues. Xponent injects the customer’s context into each new channel they use, making them feel understood and keeping their care journey moving.
Irrelevant Interactions
Customers want help, not promotional offers, when they’re seeking support. Xponent brings contextual awareness to each interaction so customers don’t receive frustrating, irrelevant communications while they’re getting their issue resolved.
Carousels
Make it easy for customers to choose the best offer by scrolling, tapping and swiping through a carousel of up to 10 options.
Two-way communication
Allow customers to respond to messages, enabling real-time interactions and support.
Analytics
Track open and click-through rates to learn which messages are inspiring action.
Proactive Issue Prevention: Anticipate customer needs and send preemptive notifications regarding potential disruptions.
Real-Time Status Updates: Provide timely status and resolution updates via the customer’s preferred channel (e.g., SMS, email, in-app notifications).
Interactive Troubleshooting: Enable two-way resolution flows, allowing customers to participate in quickly resolving issues.
50%
decrease in agent handle times by leveraging customer intent to direct customers to digital knowledge guides.
Service Updates and Resolution
Automated Self-Service: Empower customers with automated self-service options to take care of tasks themselves, increasing first contact resolution rates.
Intelligent Call Routing: Minimize transfers by intelligently routing incoming calls based on customer intent and needs.
Empowered Agent Support: Equip agents with the real-time knowledge to provide quick and accurate resolutions.
2-Minute
reduction in average agent handle time by equipping agents with the customer intent and interaction history.
Proactive Contact Center Deflection, Containment and Routing