Engage with customers in the right channel, at the right time
Show customers you “get” them by predicting—then meeting—their needs in real time. Take advantage of interaction options ranging from digital notifications to AI-powered support.
Connect with customers
Turn siloed data into actionable insights
Say goodbye to guessing games. Measure how customers flow through every interaction to clearly see how your journeys can be optimized for even better outcomes.
Discover customer insights
Maximize conversion opportunities
Make critical seconds count. Personalize every touchpoint with your customers by delivering the message that matters most at just the right moment.
Create effortless experiences
Knowing the customer is just the beginning
Stop churn after acquisition, drive long-term revenue growth.
Forgotten journeys create small but annoying breaks in the customer experience that drive a wedge in the customer relationship. Break the mold to deliver the most effortless experiences even after acquisition. Learn more about our CX solutions.
Get started
Forgotten journeys create small but annoying breaks in the customer experience that drive a wedge in the customer relationship. Break the mold to deliver the most effortless experiences even after acquisition. Learn more about our CX solutions.
Start today
Create customer lifetime value on any budget with differentiated experiences.
Analyze customer journeys to uncover hidden patterns, then optimize outcomes with predictive AI.
Understand customer intent at every brand interaction with the help of intelligent, real-time decisioning.
Gain insights in real time and use them to fine-tune customer interactions.
Deliver personalized customer experiences across all channels by understanding customer needs and behaviors in real time.
Customer experience management
Unify your communications by managing all customer interactions from a single platform.
Personalize every message and deliver tailored content based on real-time data.
Streamline your workflow to easily create, collaborate and approve messages.
Measure and optimize tracking performance to refine your communication strategy.
Control communication chaos and improve customer lifetime value with a platform designed to make your message heard. Manage communications across all channels simply and strategically.
Customer communication management
Learn more
Assess your organization's CX maturity. Pinpoint areas for growth and align them with business goals in our free workshop.
Quickly launch essential customer journeys without extensive IT involvement. Use our pre-built templates to get off the ground faster.
Efficiently connect your technology stack. Improve data accessibility and streamline operations with our pre-configured integrations.
Orchestrate industry-leading customer journeys with best practices already built in. Go live with minimal technological effort.
Pre-built customer journey management
Learn more
Apply a Voice-of-the-Customer focus through unstructured data analysis to inform CX prioritization.
Uncover hidden insights from journey event mapping for customers and employees.
Identify the right business case to meet your goals.
Get the most from your existing solutions through ongoing optimization guidance.
You don’t have to overcome CX challenges on your own. Our experience experts help guide your next move to retain customers and lower costs.
Customer experience consulting
Learn more
Speak as one brand and deliver consistent communications across multiple channels. Connect with customers via SMS, RCS, MMS, Email, IVR and more.
Spur customers to action. Connected digital and physical channels let you meet customers where they prefer.
Reach your customers wherever they are. A variety of channels are available through our leading customer engagement platform.
Engagement channels
Learn how customer engagement solutions can help
Why CSG for CX Solutions?
Understand the ‘why’ behind customer behaviors
How do you know what’s truly driving customers to buy or bail from your brand? Context. CSG CX solutions helps you understand each customer individually by unveiling every brand interaction.
$27M
in annual savings to the contact center
43%
reduction in calls to the contact center
3x
increase in responsiveness in SMS messages
$30M
annual increase through increased collections
Being able to consolidate data sources is something that many claim but few truly achieve, we were able to achieve that because of CSG Xponent. This comes with instantaneous impact to the business as we see in real time how actions taken directly impact customer behavior.
CSG Reference Customer
Skip the
rip-and-replace
Xponent connects to existing customer engagement systems and enhances their functions with sharpened intelligence, cross-channel connections and real-time responses.
Unify the entire
customer lifecycle
Personalize interactions at every step of the customer’s journey — from acquisition to care to retention — with one unified customer engagement platform.
Get business results in as little as 30 days with proven customer experience leadership
CSG Named a Leader in The
Forrester Wave™: Customer Journey Orchestration Platforms, Q2 2024
Discover expert insights into the CJO landscape and understand why CSG has been recognized as a Leader among the most influential platforms.
Read the wave
2024 State of the Customer Experience
Go beyond the buzzwords and learn about the new CX era. Learn what it is and what it’s not to understand how to craft the best strategy for your business.
Get the report
Solve billing-related questions before they arise.
Deflect contact center calls with a personalized, consumer-facing microsite.
Leverage generative AI explanations to give tailored insights into the ‘what’ and the ‘why’ behind bill changes.
Reduce confusion and take billing beyond a transactional experience.
Billing experience management
Learn more
Customer Experience Management Solutions
Knowing the customer
is just the beginning
Engage with customers in the right channel
at the right time
Show customers you “get” them by predicting—then satisfying—their needs in real time, with interactions ranging from digital notifications to artificial intelligence (AI)-powered support.
Connect with customers
Unlock siloed data with actionable insights
Measure and monitor how customers flow through every interaction with clear insight into how journeys can be optimized for even better outcomes.
Discover customer insights
Maximize conversion opportunities
Personalize every touchpoint with your customers by delivering the right message that matters most to maximize conversations opportunities.
Create effortless experiences
$27M
in annual savings to the contact center
43%
reduction in calls to the contact center
3x
increase in responsiveness
in SMS messages
$30M
annual increase through increased collections
Get business results in as little as 30 days with proven
customer experience leadership
2024 State of the
Customer Experience
Go beyond the buzzwords and learn about the new CX era. Learn what it is and what it’s not to understand how to craft the best strategy for your business.
Get the report
CSG Named a Leader in The
Forrester Wave™: Customer Journey Orchestration Platforms, Q2 2024