Convergence Crossroads
How are North American Operators Crafting a Seamless Cable-Mobile-Cloud Future?
Dynamic bundling
Connected experiences
Transparency
CX Unites, Bundles Divide: Operators agree CX and consumer choice is crucial for retention
This is Driving New Strategies for Service Providers
are focusing on customer experience
are striving to integrate 5G capabilities into cable services
are evolving to a cloud-based delivery model
are developing new partnerships to expand their existing ecosystems
91%
89%
88%
WHAT ARE THE
“must-haves” for growth?
Automated processes to optimize core, RAN, and transport network performance
Advanced analytics
Automated processes to streamline network operations
Digitization programs
of service providers believe that to be successful in the converged services era, they must shift from a traditional bundled service model to a specific use case model.
71%
Communication service providers can prepare for the future by:
Developing a comprehensive convergence strategy
Focusing on customer experience, the integration of 5G capabilities, and the adoption of cloud-based technologies
Move towards flexible bundling service models and customized solutions
Flexible Pricing Models and Dynamic Bundling are More Important Than Ever
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