The people you want to work with
Why Choose CSG
We do the right thing, enabling exceptional growth for our customers, our investors and ourselves. We’re high on integrity and low on ego, making us one of the easiest companies to do business with.
And we’re one of the best places to work. CSG is fostering a diverse, flexible and supportive work culture with active investments in DE&I, employee belonging and more.
Integrity
We empower everyone to be their authentic selves so they can do their best work. And we foster diversity by treating all with respect and providing equal access to growth opportunities.
Inspiration
Pushing boundaries pushes us forward. We encourage our people to take calculated risks so they can learn what does or doesn’t work—and discover innovations that spark change.
Impact
We put our customers at the center of everything we do, whether it’s finding the perfect solution or taking care of operations. We’re working for you, so you can get to work.
Provide Exceptional Service to Every Caller
Our platform delivers efficient contact center interactions that leave customers saying, “That was easy.”
Intent-based call routing
Our systems combine profile data and natural language understanding to carry customers to the right self-service action or agent, assisting customers in the fastest and easiest manner.
Channel switching
Our omnichannel design lets customers pick up where they left off on your app or website, so they don’t have to start over.
Neural text to speech
Advanced technology generates natural-sounding voices for automated messages that convey your unique brand.
Answering machine detection
Save time and effort by automatically detecting answering machines to either leave a custom message or try again later.
Integration
Our solution is contact center software agnostic and can be integrated with other communication channels to provide a simplified experience.
We envision a culture of connectedness
At CSG, people are celebrated for who they are. Rewarded for their unique contributions. And empowered to make positive differences in our communities.
Learn more
What makes it all possible? Our team members and the values they live by.
Integrity
We empower everyone to be their authentic selves so they can do their best work. And we foster diversity by treating all with respect and providing equal access to growth opportunities.
Inspiration
Pushing boundaries pushes us forward. We encourage our people to take calculated risks so they can learn what does or doesn’t work—and discover innovations that spark change.
Impact
We put our customers at the center of everything we do, whether it’s finding the perfect solution or taking care of operations. We’re working for you, so you can get to work.
Natural language processing
Customers can talk to the system in their own words instead of navigating complicated, frustrating menus.
