SVP Customer Experience
Mark Smith
Mark is a trusted expert and pioneer in the CX field with 25+ years of experience in CX management, journey orchestration and predictive customer analytics. He has an extensive track record of helping organizations improve their CX through innovation and leads the global go-to-market strategy and business development for CX at CSG.
Mark Smith
SVP, Customer Experience
Meet with Mark
SVP, Product Management
Sean Casey
Sean is a skilled product management executive with 15+ years of experience in leading transformative product initiatives from concept to successful growth phases at CSG. He is a trusted expert at the intersection of technology and market demands who creates differentiated product offerings that consistently exceed customer expectations.
Sean Casey
SVP Product Management
Meet with Sean
Director, Analyst Relations
Amy Szeto
Amy has 25+ years of global experience as a seasoned digital marketing, communications and analyst relations professional. Her comprehensive skill set and wealth of knowledge across these fields make her an expert in navigating the complex landscape, contributing significantly to CSG's success in the industry.
Amy Szeto
Director, Analyst Relations
Meet with Amy
SVP, Go To Market
Ian Watterson
Ian has 20+ years of experience in the technology and telecommunications industries and the know-how to help CSPs solve their toughest business challenges in the digital era. His diverse background across operational management, corporate strategy, finance and marketing has solidified him as a trusted leader in the industry.
Ian Watterson
SVP, Go To Market
Meet with Ian
Chief Marketing Officer
David Pendery
David is an inspiring senior executive with 25+ years of experience in marketing, branding and strategic communications for public and private organizations. He represented some of the best-known B2B and B2C brands before CSG, where he is responsible for driving innovation in marketing and communications functions today.
David Pendery
Chief Marketing Officer
Meet with david
President, Customer Experience
Eric Carrasquilla
Eric is a respected CX leader with 20+ years of experience building, launching and monetizing enterprise-grade solutions that deliver extraordinary customer experiences. Under Eric’s leadership, CSG is growing into core vertical markets with product innovation that helps global brands wow their customers.
Eric Carrasquilla
President, Customer Experience
Meet with Eric
EVP, Chief Product & Strategy Officer
Chad Dunavant
Chad is a trusted business leader with 20+ years of experience in developing solutions for the communications industry and a frequent speaker on driving profits in the digital era. At CSG, Chad is responsible for strategic direction and ensures our solutions meet the needs of a dynamic, global customer base.
Chad Dunavant
EVP, Chief Product & Strategy Officer
Meet with Chad
EVP, CFO, Head of Global Telco
Hai Tran
Hai is an established business leader with 30 years of finance and operational experience. Before overseeing finance, accounting, treasury and investor relations at CSG, Hai held senior executive roles at Soc Telemed, BioScrip, Inc., Harris Healthcare Solutions and Catalyst Health Solutions.
Hai Tran
EVP, CFO, Head of Global Telco
Meet with Hai
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Director, Analyst Relations
Amy Szeto
Amy has 25+ years of global experience as a seasoned digital marketing, communications and analyst relations professional. Her comprehensive skill set and wealth of knowledge across these fields make her an expert in navigating the complex landscape, contributing significantly to CSG's success in the industry.
Amy Szeto
Director, Analyst Relations
Meet with Amy
SVP, APAC Go To Market
Ian Watterson
Ian has 20+ years of experience in the technology and telecommunications industry and the know-how to help CSPs solve their toughest business challenges in the digital era. His diverse background across operational management, corporate strategy, finance and marketing has solidified him as a trusted leader in the industry.
Ian Watterson
SVP, APAC Go To Market
Meet with Ian
Chief Marketing Officer
David Pendery
David is an inspiring senior executive with 25+ years of experience in marketing, branding and strategic communications for public and private organizations. He has represented some of the best-known B2B and B2C brands before CSG, where he is responsible for driving innovation in marketing and communications functions today.
David Pendery
Chief Marketing Officer
Meet with david
President, Customer Experience
Eric Carrasquilla
Eric is a respected CX leader with 20+ years of experience building, launching and monetizing enterprise-grade solutions that deliver extraordinary customer experiences. Under Eric’s leadership, CSG is growing into core vertical markets with product innovation that helps global brands wow their customers.
Eric Carrasquilla
President, Customer Experience
Meet with Eric
EVP, Chief Product & Strategy Officer
Chad Dunavant
Chad is a trusted business leader with 20+ years of experience in developing solutions for the communications industry and a frequent speaker on driving profits in the digital era. At CSG, Chad is responsible for strategic direction and ensures our solutions meet the needs of a dynamic, global customer base.
Chad Dunavant
EVP, Chief Product & Strategy Officer
Meet with Chad
EVP, Chief Financial Officer
Hai Tran
Hai is an established business leader with 30 years of finance and operational experience. Before overseeing finance, accounting, treasury and investor relations at CSG, Hai held senior executive roles at Soc Telemed, BioScrip, Inc., Harris Healthcare Solutions and Catalyst Health Solutions.
Hai Tran
EVP, Chief Financial Officer
Meet with Hai
Fill out the form below to schedule
a meeting with one of our experts.
Meet Our Experts
SVP, Customer Experience
Mark Smith
Mark is a trusted expert and pioneer in the CX field with 25+ years of experience in CX management, journey orchestration and predictive customer analytics. He has an extensive track record of helping organizations improve their CX through innovation and leads the global go-to-market strategy and business development for CX at CSG.
Mark Smith
SVP, Customer Experience
Meet with Mark
SVP, Product Management
Sean Casey
Sean is a skilled product management executive with 15+ years of experience in leading transformative product initiatives from concept to successful growth phases at CSG. He is a trusted expert at the intersection of technology and market demands who creates differentiated product offerings that consistently exceed customer expectations.
Sean Casey
SVP, Product Management
Meet with Sean