Chad Dunavant
EVP, Chief Product & Strategy Officer
From Data Points To Emotional Connections: Leveraging AI For True Customer Centricity
AI promises 90% less downtime, 20% happier customers, and $2.7 trillion by 2025. Secure AI technology unlocks predictive customer experiences and drives increased revenue opportunity. Antonello Arpino, Head of Operations at AWS, Roman Ferrando, Principal Analyst at Appledore, and Chad Dunavant, Chief Product and Strategy Officer at CSG to see how AI is more than a buzzword—it empowers global service providers to improve operational efficiency and lead with customer-centricity.
From Data Points To Emotional Connections: Leveraging AI For True Customer Centricity
Luis Cabral
Client Business Executive
Embracing the IoT Ecosystem: A Collaborative Approach To Market Growth
16:00 - 16:45
Forge partnerships, embrace standards, build your IoT network: insight from Tier 1 service providers on the power of collaboration between global automotive and IoT device manufacturers to drive market expansion.
Embracing the IoT Ecosystem:
A Collaborative Approach To Market Growth
Mark Smith
SVP, Customer Experience
Leveraging Data and AI To Modernize the Billing Experience
Frustrated customers fleeing? Mark Smith, SVP of Customer Experience and Mat Acin, VP of Sales, from CSG share how a leading North American service provider turned billing into a loyalty engine using data, AI, and personalized digital experiences.
Leveraging Data and AI To Modernize
the Billing Experience
Stream Sessions
Explore how leading service providers are partnering with CSG to move beyond the buzzwords and deliver tangible results to their bottom line. By leveraging 5G, AI and cloud, they’re modernizing their billing experiences, building thriving connected ecosystems, and enabling customer choice with intent and purpose.
Hover over each session to learn more.
CSG's EXCLUSIVE INNOVATION SESSIONS
Digital Evolution:
More Than A
Buzzword With CSG
Chad Dunavant
EVP, Chief Product & Strategy Officer
From Data Points To Emotional Connections: Leveraging AI For True Customer Centricity
17:00 - 17:45
AI promises 90% less downtime, 20% happier customers, and $2.7 trillion by 2025. Secure AI technology unlocks predictive customer experiences and drives increased revenue opportunity. Antonello Arpino, Head of Operations at AWS, Roman Ferrando, Principal Analyst at Appledore, and Chad Dunavant, Chief Product & Strategy Officer at CSG, to see how AI is more than a buzzword—it empowers global service providers to improve operational efficiency and lead with customer-centricity.
Luis Cabral
Client Business
Executive
Embracing the IoT Ecosystem: A Collaborative Approach To Market Growth
16:00 - 16:45
Forge partnerships, embrace standards, build your IoT network: insight from Tier 1 service providers on the power of collaboration between global automotive and IoT device manufacturers to drive market expansion.
Mark Smith
SVP, Customer Experience
Leveraging Data and AI
To Modernize the Billing Experience
Frustrated customers fleeing? Mark Smith, SVP of Customer Experience and Mat Acin, VP of Sales, from CSG share how a leading North American service provider turned billing into a loyalty engine using data, AI, and personalized digital experiences.
Stream Sessions
Explore how leading service providers are partnering with CSG to move beyond the buzzwords and deliver tangible results to their bottom line. By leveraging 5G, AI and cloud, they’re modernizing their billing experiences, building thriving connected ecosystems, and enabling customer choice with intent and purpose.
Tap on each session to learn more.
CSG's EXCLUSIVE INNOVATION SESSIONS
Digital Evolution:
More Than A
Buzzword With CSG
Roman Ferrando
Principal Analyst at Appledore
Antonello Arpino
Head of Operations at AWS
Roman Ferrando
Principal Analyst
at Appledore
Antonello Arpino
Head of Operations
at AWS
Tuesday, February 27