Digital Payment Collection & Reminders
Tailored Payment Reminders: Push the right messages to customers at the right time, without overwhelming them.
Auto-Pay Prompts: Encourage auto-pay setup and make it easy.
Collections Notifications: Handle past-due payments with empathy and urgency, reducing friction and increasing recovery.
in billing contract rate within first four months of deploying bill explanation.
18% reduction
Statement & Billing Explanation
Clear Bill Explanations: Make sure customers understand every charge before they pay.
Proactive Change Notifications: Alert customers to changes in billing early to avoid confusion.
in responsiveness from at-risk customers by sending digital payment reminders
3x increase
Get Critical Interactions Right
Customer Care Pain Points—And How We Help You Solve Them
Our platform makes it easy to create personalized, engaging messages with automation and analytics.
Reactive Support
Traditional customer support only intervenes after the problems occur. Xponent helps prevent them, leveraging real-time journey insights to anticipate customers’ needs, proactively resolve their issues and save their valuable time.
Disconnected Customer View
When customers switch channels, they have to start over, re-entering information and retelling their issues. Xponent injects the customer’s context into each new channel they use, making them feel understood and keeping their care journey moving.
Irrelevant Interactions
Customers want help, not promotional offers, when they’re seeking support. Xponent brings contextual awareness to each interaction so customers don’t receive frustrating, irrelevant communications while they’re getting their issue resolved.
Carousels
Make it easy for customers to choose the best offer by scrolling, tapping and swiping through a carousel of up to 10 options.
Two-way communication
Allow customers to respond to messages, enabling real-time interactions and support.
Analytics
Track open and click-through rates to learn which messages are inspiring action.
Easy Scheduling: Encourage customers to book visits, appointments and other services through digital channels.
Personalized Reminders: Send proactive confirmations and delay notifications to reduce no-shows.
Real-Time Updates: Keep customers informed with timely status notifications on their appointments and service requests.
8.5%
reduction in medical appointment no-shows.
Appointment & Service Management
Simplified Ordering: Allow customers to place and track orders using the easiest channel.
Pickup & Renewal Alerts: Notify customers when their orders, prescriptions or services are ready for pickup or need renewal.
Timely Reminders: Prompt customers to complete purchases or applications when abandoned.
43%
of live-answer calls drive prescription refills by identifying and addressing customer needs in real time.
Order Management