Key Takeaways for CSPs
At the core of a successful CX strategy is making customers feel known, heard and understood.
1
CSPs must follow the customer's lead. To secure loyalty, prioritize solutions that improve your customers' experiences in the moments that matter.
2
5 Business Problems Caused by the Wrong CPQ
Facing lost deals, frustrated customers and missed revenue?
Your CPQ could be the culprit. Here’s how the wrong system holds telcos back—and what you can do about it.
Deals Lost to Slow Quotes
When every minute counts, manual quoting and clunky systems mean your competitors win the business.
FIX:
Automate quoting with a telco-specific CPQ for speed and precision.
of telcos report that it takes over three days to send a quote.
Their target? Under 24 hours.
1
50%
Customer Churn from Billing Errors
Inaccurate quotes and mismatched bills erode trust, sending customers to rivals.
2
Integrate quoting, fulfillment and billing for real-time accuracy.
FIX:
Qualification inaccuracies are a priority issue for
48% of telcos
Streamline the entire deal lifecycle with a unified CPQ platform.
FIX:
Ballooning Costs from Fixing Mistakes
Too much time and money wasted on correcting errors instead of growing revenue.
CSG Quote & Order
connects every phase— configuration, quoting, ordering, fulfillment and billing—through
a
single catalog.
3
Deploy a CPQ built for telco complexity and B2B bundles.
FIX:
Stalled Growth from Complex Products
Generic CPQs can’t handle multi-line, multi-partner deals—so new services won’t scale.
of complex use cases were configured in just one week by a Tier 1 global operator using CSG Quote & Order.
See what happened next.
4
5
Choose a CPQ that delivers real-time insights for smarter planning.
FIX:
Blind Spots in Business Performance
Without visibility into margins and product profitability, strategic decisions are a shot in the dark.
More than 1 in 4 CSPs want
—and even those with access doubt the data’s accuracy.
better real-time margin visibility
The Bottom Line
Ready to speed up your quote-to-cash process?
A generic CPQ system isn’t built for the demands of modern telecoms. B2B complexity is inevitable, but the right CPQ makes it manageable and profitable.
CSG Quote & Order empowers telcos to quote faster, bill accurately, scale new services and make data-driven decisions—turning quoting from a bottleneck into a growth engine.
Find out why high-performing telcos choose a purpose-built CPQ in the eBook.
Visit csgi.com to learn more.
©2025 CSG Systems International, Inc. and/or its affiliates (“CSG”)
80%