Joe Wilson
Our strategy is to first understand customer’s challenge, then apply the optimal technology, including agentic AI. This ensures we unlock a whole new level of value for our customers and stakeholders.”
Chief Information Officer, CSG
Agentic AI is a powerful tool. Yet our job is to understand the challenge first, then apply the right technology—
whether that’s agentic AI or something else that fits better.
At CSG, we say don't lead with the tool. Lead with the need.