Make Each Moment Effortless: From Application to Billing
Understand
customer needs.
Track every customer interaction across channels, uncovering needs, intent and friction points. Then, automate the right action to quickly address those customers’ needs.
Build loyalty with every interaction.
Send relevant, tailored messages at the perfect time and place with the right approach. For example, alert a customer who recently experienced credit card fraud to check their credit score, as it may impact their pending loan application.
Simplify the payment experience.
Contact customers before they know there’s a problem and provide digital self-service tools on less costly channels. Keep customers engaged across channels with compliant reminders and payment plan offers.
CSG helps the world’s largest banks achieve success
95%
customer satisfaction rating through proactive omnichannel communications
$30M
revenue increase through increased collections by notifying late-paying customers across several channels
25%
reduction in number of fraud cases by using proactive notifications
$118B
the amount of CSG processed payments
in 2023
CSG tackles retail banking's toughest challenges
Improve the
Customer Experience
Make it easy for customers to manage their journey with your brand by providing the information, reminders and support they need, when they need them.
Protect Data Privacy and Prevent Fraud
Help clients keep their sensitive data and accounts safe with advanced security measures and real-time fraud alerts, to reduce customer response times from minutes to seconds, in the moments that matter most.
Cut Operational Costs and Boost Revenue
Send timely reminders via each customer’s preferred channel with digital self-service tools to speed up onboarding, increase on-time payments, avoid collection-related costs and automate manual processes.
Reduce Collections and
Late Payments
Automate manual tasks like sending payment reminders, updating payment method details and re-presenting returned payments. Simplify the payment process for yourself and your customers.
Maintain Regulatory Compliance
Communicate clearly and timely with customers through all channels. Provide agents with tools to identify and prevent fraud, protect sensitive data, and meet compliance standards. Safeguard your revenue and customer trust.
Peace of mind
Secure solutions, smooth implementation, and scalable growth
Security
We prioritize data privacy and security with industry-leading compliance certifications.
Implementation
Our experienced team ensures a smooth implementation process and partners with you every step of the way.
Scalability
Our solutions are designed to grow with your business and flexible to handle any volume.