Innovate Asia 2024 brings together the region’s boldest innovators and industry leaders to tackle challenges head-on and shape the future of telecoms. Join us at Centara Grand at CentralWorld, Bangkok, to explore the AI and autonomous network revolution, and discover solutions to the telecom industry’s toughest challenges—enhancing operational efficiency and unlocking new paths for growth.
Learn about cutting-edge strategies, agile solutions, and the latest AI advancements driving industry-wide transformation.
Be future-ready. Fearlessly. Partner with CSG.
Evolve, Elevate and Monetize with CSG
Centara Grand at
CentralWorld, Bangkok
5 - 7
november 2024
Unlock new possibilities at TM Forum Innovate Asia 2024! Be part of the telecom revolution shaping Asia Pacific’s future. Join us and maximize your event experience by connecting with CSG experts. Discover how our agile solutions and AI-driven monetization platforms can drive new revenue streams, elevate customer experiences, and accelerate your growth.
Visit us at Booth 23 or schedule a meeting with one of our experts.
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Meet our experts
Chad Dunavant
Eric Carrasquilla
David Pendery
Chad Dunavant
EVP and Chief Product and Strategy Officer
Chad is a trusted business leader with 20+ years of experience in developing solutions for the communications industry and a frequent speaker on driving profits in the digital era. At CSG, Chad is responsible for strategic direction and ensures our solutions meet the needs of a dynamic, global customer base.
EVP and Chief Product and Strategy Officer
EVP and President, Customer Experience
Chief Marketing Officer
Ian Watterson
SVP, Go To Market
Amy Szeto
Director, Analyst Relations
Richard Ullenius
VP, Strategic Projects for Chief Experience Officer
David Pendery
Chief Marketing Officer
David is an inspiring senior executive with 25+ years of experience in marketing, branding and strategic communications for public and private organizations. He represented some of the best-known B2B and B2C brands before CSG, where he is responsible for driving innovation in marketing and communications functions today.
Eric Carrasquilla
EVP and President, Customer Experience
Eric is a respected CX leader with 20+ years of experience building, launching and monetizing enterprise-grade solutions that deliver extraordinary customer experiences. Under Eric’s leadership, CSG is growing into core vertical markets with product innovation that helps global brands wow their customers.
Ian Watterson
SVP, Go To Market
Ian has 20+ years of experience in the technology and telecommunications industries and the know-how to help CSPs solve their toughest business challenges in the digital era. His diverse background across operational management, corporate strategy, finance and marketing has solidified him as a trusted leader in the industry.
Amy Szeto
Director, Analyst Relations
Amy has 25+ years of global experience as a seasoned digital marketing, communications and analyst relations professional. Her comprehensive skill set and wealth of knowledge across these fields make her an expert in navigating the complex landscape, contributing significantly to CSG's success in the industry.
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Sean Casey
SVP, Product Management
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Explore the latest hot topics and trends that are shaping the industry, from building future-ready architectures to AI innovation and cutting-edge strategies to drive revenue growth. Add these sessions to your Innovate Asia agenda!
Hover over the session to learn more.
Industry Insights
Frank Wong
Solutions Management Director, CSG
Join Greg Tilton, VP Quote & Order at CSG, along with experts from PLDT, PCCW Global, and Appledore, as they explore opportunities to expand revenue through value-added services, IoT, and strategic partnerships in B2B telecom. You’ll learn how to address the complexity in enterprise solutions while enabling operational efficiency and business growth.
Panel Discussion: Overcoming Enterprise Challenges
to Unlock Growth in the B2B Telecom Sector
Success Story Showcase: Case Studies
7 November | 11:00 AM - 12:30 PM | Impact Stage
Panel Discussion: Overcoming Enterprise Challenges
to Unlock Growth in the B2B Telecom Sector
tm forum
innovate asia
Sean Casey
SVP, Product Management
Sean is a skilled product management executive with 15+ years of experience in leading transformative product initiatives from concept to successful growth phases at CSG. He is a trusted expert at the intersection of technology and market demands who creates differentiated product offerings that consistently exceed customer expectations.
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Richard Ullenius
VP, Strategic Projects for Chief Experience Officer
Sean is a skilled product management executive with 15+ years of experience in leading transformative product initiatives from concept to successful growth phases at CSG. He is a trusted expert at the intersection of technology and market demands who creates differentiated product offerings that consistently exceed customer expectations.
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Greg Tilton
VP, Quote & Order, CSG
Enabling Seamless Connectivity: Innovations at the Edge
What’s The Most Effective Route to Driving Growth from Connectivity?
18 June | 2:00 - 3:30 PM | Stage E
Join Greg Tilton, VP Quote & Order at CSG along with other CSPs, as they uncover the pathways to sustainable connectivity-driven revenue growth. Make sure not to miss this session where we will explore slicing strategies, edge, IoT growth, developer ecosystems, and NaaS solutions.
Enabling Seamless Connectivity: Innovations at the Edge
See innovation come to life at TM Forum’s Catalyst Showcase during Innovate Asia!
Catalysts are collaborative proof-of-concept projects, developed by TM Forum members, including leading CSPs and industry stakeholders. Don’t miss CSG’s 'The Big Deal' Catalyst live in the exhibition hall and on stage.
So what’s “The Big Deal”?
In partnership with CSP leaders from Aussie Broadband, PLDT, Smart, BT Group, Unitel and Zain, we’re addressing the challenges of managing complex enterprise deals to make them repeatable and profitable for CSPs.
Our solution simplifies complex enterprise offerings for CSPs by using a TMF-compliant catalog to automate quoting and order management, reducing errors and lost deals. Gen AI accelerates contracting by suggesting clauses and analyzing changes, while also predicting issues and managing deal progress. With TM Forum Open APIs, CSPs can seamlessly integrate with partners, improving efficiency and driving faster, more predictable revenue growth.
TM Forum Catalyst Showcase:
The Big Deal
2024
5-7 November | Innovate Asia Exhibition Hall
Follow our Catalyst Project
Read the wave
How CSG stacks up against the competitionHow CSG stacks up against the competition
Strategies to tackle the biggest CJO challenges
Tips for choosing the right CJO provider
The Q2 2024 Forrester Wave™ evaluates the leading Customer Journey Orchestration (CJO) Platform vendors, scoring them against 30 comprehensive criteria.
Discover expert insights into the CJO landscape and understand why CSG has been recognized as a Leader among the most influential platforms.
CSG Named a Leader in
The Forrester Wave™: Journey Orchestration Platforms, Q2 2024
Today, customers expect brands to deliver an exceptional experience regardless of channel. In order to do this, organizations must keep up with the rapidly changing customer experience (CX) software landscape, and leverage technology to meet their customers’ needs.
New CX initiatives paired with the right customer and user journey tools can add enterprise value and transform CX.
CX Software Buyer's Guide
Learn More
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BSS for B2B: Operators diverge on the path to cloud
CSPs need to address legacy business support systems (BSS) in order to better meet the B2B needs of customers. But as they transition to cloud services they are adopting different strategies, with some taking a radical approach and others being more cautious.
Read the industry report
Rise of a Telco BSS Heavyweight
CSPs are facing a complex and evolving market with implications especially for front and back-office functions. Learn why Appledore Research says CSG’s focus on B2B enablement, AI integration, customer experience optimization and cloud-native agility positions us well as a strategic partner for CSPs seeking to navigate this critical period of transformations.
Read the insutry report
Maximize conversion opportunities
Personalize every touchpoint with your customers by delivering the right message that matters most to maximize conversations opportunities.
Create effortless experiences
Related Resources
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We're excited to see you at TM Forum Innovate Asia 2024.
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Appledore Research Confirms: CSPs Need Telco-Specific CPQ Systems
CSPs are navigating complex environments with their systems, processes and technology ecosystems. A new survey from Appledore Research has determined that only certain CPQs have what it takes to support telcos looking to future-proof their business models.
Read the report