VICTRACK'S DIGITAL
TRANSFORMATION SPEEDS UP
TIME TO MARKET AND ROI
TIME TO MARKET AND ROI
Case Study
WHO?
VicTrack is an Australian company that owns Victoria's rail transport land, assets, and infrastructure.
VicTrack was struggling with slow and expensive manual quoting, pricing and qualifying processes, resulting in slow time to market and low ROI.
WHAT?
With an unsustainably high number of offerings and an inability to take on multiple projects efficiently and cost effectively, VicTrack needed a configure, price, quote (CPQ) and order management solution that would simplify and accelerate the process of taking new products to market.
CSG Quote & Order also improves governance around processes and signoffs, giving the team full visibility while taking advantage of workflow capabilities to streamline processes.
Traceability capabilities now provide a clear view of discounts, approvals, solution sign-off, changes in terms and more, leading to faster response and delivery times.
VicTrack selected CSG Quote & Order to drive their transformation. Operations were improved, cutting process and deployment times by nearly a third. New revenue opportunities were unlocked, with CSG’s automated solution allowing VicTrack to wholesale excess capacity to other carriers.
HOW?
CSG accelerates the delivery of VicTrack’s improved telecommunications solutions across both public and enterprise applications, with a portfolio including Dark Fibre, Transmission, Layer 2 P2P & VPN, Layer 3 IPVPN, Field Services, Telephony (SIP, IP, PBX), and Managed Telco Services.
RESULTS
improvement in design and run time processes
30%
telco network to public transport servicing business partners
3,000
Return on initiative
30%
26
km of telco network to public transport servicing business partners
of transactions
via digital channels
products consolidated from hundreds
VicTrack has the confidence of knowing they are working with an industry-leading solution, with CSG being recognized as a Niche Player in the 2023 Gartner® Magic Quadrant™ for Configure, Price, Quote Applications.
2023 Gartner® Magic Quadrant™
“This is more than a transaction, it’s a partnership. CSG has gone above and beyond.”
— Bruce Moore, Executive General Manager, Telecommunications at VicTrack
consolidated from hundreds
26 products
improvement in design and run time processes
30%
3,000
30%