Why aren't standard CPQ solutions cutting it for Telcos? Why aren't standard CPQ solutions cutting it for Telcos?

Why Aren’t Standard CPQ Systems Cutting It for Telcos?

Forward-thinking telcos adopted configure-price-quote (CPQ) systems to streamline the quote-to-cash process in their enterprise business.

More than 75%

15%

flag this as a priority issue

48%

Telcos Don’t Have to Accept These Shortcomings

Learn Appledore’s five recommendations for assessing a CPQ system and the value of a purpose-built CPQ solution.

85%

YEARS AGO

Most telco leaders say their CPQ systems are falling short.

today

say their CPQ systems meet fewer than 75% of their requirements

60%

say fewer than half their requirements are met

Does Your Current CPQ System Meet All the Requirements?

50 - 75%

25%

25 - 50%

37%

10 - 25%

19%

Less than 10%

Qualification inaccuracies

say quotes take more than 3 days

50%

Delayedresponse times

lack real-time visibility of margins

Over 25%

Uncertaintyabout profitability

say this needs improvement

48%

Limited support for inflight order changes

call this a concern

44%

Incompletecatalog

Where Are Their CPQ Systems Failing?

What’s Causing These Capability Gaps?

Non-telco-specific solutions often STRUGGLE TO:

Many telcos are using generic or off-the-shelf CPQ solutions.

Handle complex product catalogs

Seamlessly connect with BSS/OSS systems and other key platforms

Generate complex quotes quickly

And if they want to stay ahead in enterprise, they shouldn’t.

Read the report