Transform Your Customer Experience During Fraud Events
Organizations face constant challenges when managing fraud notification and resolution
Cancelled Cards Reduced Spend
Contact
Center Overload
Loss in Trust, Customer Churn
Declined cards or slow resolution strands customers at time of payment.
Untimely alerts overwhelm agents, causing long
wait times.
37% of customers with a bad fraud experience closed their accounts or reduced usage.
Reduce Fraud Friction —
Without Disrupting CX
CSG Xponent:
Xponent integrates effortlessly with your existing systems to resolve detected fraud faster, empower agents, and protect customers—without compromising security.
Alert customers immediately, prior to point-of-sale decline or account closing.
Real-Time Alerts
Send instant two-way communication (voice,
SMS, email) via the fastest channel for resolution.
Improve customer experience (CX) by enabling quicker issue handling.
Provide agents with real-time contextual customer info for faster resolutions.
Resolution-Ready Agents
Prevent mixed messages and get customers to act on what matters at that point in time.
Remove fraud-alerted customers from marketing campaigns to avoid frustration.
Impactful Customer Engagement
Annually saved by one global bank due to reduced fraud related inbound inquiries.
$10M
Reduction in
fraud-related contact and decreased agent overwhelm.
12%
25%
Drop in real fraud occurred when customers were able to rapidly confirm their legitimate purchases.
Resolve
Fraud Faster
& Build a
Better CX
Don't let security risks harm CX. Xponent reduces detected fraud impacts, accelerates resolution times, and enhances both agent and customer experiences—turning account security into a differentiator with 500M+ identity verifications communications sent annually.
©2025 CSG SYSTEMS INTERNATIONAL, INC. AND/OR ITS AFFILIATES (“CSG”)
See it In Action
