CSG Xponent Communications Control CSG Xponent Communications Control

Why CSG Xponent Communications Control?

Learn more about CSG’s suite of omnichannel communication solutions

Cultivate loyalty and shape lasting impressions with an omnichannel communication strategy that supports a variety of industries.

Learn more about CSG Communication Channels

Send fewer, more impactful messages, driving better results

Show customers you understand them and drive action with highly personalized and individualized communications that are tailored and relevant. Suppress irrelevant communications and tailor their interactions to meet them at the right time and place, with the right message.

Send Contextual Messages

Use a single platform to coordinate and craft consistent messages

Replace guesswork with precision. Anticipate customer needs with timely interactions that boost loyalty and optimize results through next-best-action recommendations.

Simplify Workflows

closeup image of businesswoman typing on laptop

Maximize engagement and results through analytics

Understand the behaviors of your customers by measuring and comparing the effectiveness of communications. Gain complete visibility and control over your customer communication performance, driving engagement and ROI.

Optimize for Engagement

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Tame the Chaos with Communications Control

Real time, individualized communication

Communicate with each customer based on individual needs and preferences, instead of sending batch-and-blast communications. Activate or suppress messages for dynamic channel selection based on marketing campaigns, customer preferences, recent interactions, and real-time signals.

Unparalleled Scalability

Our cloud-based solutions are built to handle surges in volume, keeping your lines of communication open when customers need you most.

Built for business teams

Easy to use drag and drop interface can be utilized by any business user. No need to involve IT with real-time previews and dynamic content blocks for fast template design and approval workflow.

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Send fewer, more impactful messages, driving better results

Send Contextual Messages

Use a single platform to coordinate and craft consistent messages

Replace guesswork with precision. Anticipate customer needs with timely interactions that boost loyalty and optimize results through next-best-action recommendations.

Maximize engagement and results through analytics

Optimize for Engagement

SMS processed annually

4T+

Increase in responsiveness in SMS messages

Monthly revenue lift despite sending less emails

$2M

Increase in click-through-rates

26%

CSG has helped leading organizations achieve growth and cost savings with our suite of solutions

Control the Content. Control the Message. Control the Delivery.

Simplify Workflows

Authoring and Design

Streamline communication development workflow for better collaboration between business teams. Create personalized messages with a consistent brand voice across channels and departments.

Message Composition and Personalization

Draft, edit and review message content and templates across teams and channels (email, SMS, MMS). Create hyper-personalized, relevant messaging based on individual customer context.

Message Control and Execution

Activate, suppress, prioritize, or suspend notifications according to business rules, decisioning and customer preferences. Monitor results across all channels in real-time as customers progress through journeys.

Omnichannel Communications Delivery

Deliver email, SMS, and MMS messages reliably, at the right time with connected delivery channels. Easily handle fluctuating communication volumes.

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