The pressure is rising for leaders in CX
As customer expectations soar, CX scores are falling. With tightening budgets and mounting pressure to prove the ROI of CX investments, businesses struggle to transform customer insights into action. CX leaders are under pressure to fix the gaps while dealing with legacy technology and overcomplicated tech stacks.
But what if you could do more with what you already have?
The real impact of inaction
4 out of 5 consumers continue to receive disconnected experiences, causing lost trust and hindering growth.
More than 1 in 2 bad experiences result in customers cutting their spend.
39% of brands saw a significant decline in their CX index score in 2024, and U.S. consumers report the worst experiences in a decade.
