Don’t Just Prioritize Better Experiences, Prove Them.
Customer expectations: soaring. CX scores: falling. Budgets: tightening. And now the C-suite is demanding hard evidence to justify CX investments. Leaders are under pressure to fix the gaps while dealing with legacy technology and overcomplicated tech stacks.
But what if you could do more with what you already have?
The real impact of inaction
4 out of 5 consumers continue to receive disconnected experiences, causing lost trust and hindering growth.
More than 1 in 2 bad experiences result in customers cutting their spend.
39% of brands saw a significant decline in their CX index score in 2024, and U.S. consumers report the worst experiences in a decade.
