A SaaS Platform to Improve Customer Lifetime Value
Take your place among world CX leaders
Be the brand that
“gets” customers
Anticipate customers' needs. Respond to their actions—on any channel, in real time. You’ll know your customers, and you'll show them how well you know them by delivering the best experience again and again.
Turn static journey maps
into lived experiences
Design and perfect your customers’ journeys across your digital channels. Tailor their interactions to meet them wherever they are, however their journeys unfold.
Get your first win quickly,
your next wins easily
Leverage proven, prebuilt industry journey maps for fast return on investment (ROI). Then scale the solution to multiply the cost savings and loyal customers using CSG Xponent Ignite.
2024 State of the Customer Experience
Go beyond the buzzwords and learn about the new CX era. Learn what it is and what it’s not to understand how to craft the best strategy for your business.
Get the report
Why CSG for Customer Experience Management?
Being able to consolidate data sources is something that many claim but few truly achieve, we were able to achieve that because of CSG Xponent. This comes with instantaneous impact to the business as we see in real time how actions taken directly impact customer behavior.
CSG Reference Customer
$27M
in annual savings to the contact center
43%
reduction in calls to the contact center
3x
increase in responsiveness in SMS messages
$30M
annual increase through increased collections
Get business results in as little as 30 days with proven customer experience leadership
Get up and running in
30 days with our library of pre-built customer journeys
Don’t have the time to map out every customer journey from scratch? We’ve got you covered with a holistic maturity model, ROI calculator and library full of industry-specific, prebuilt journeys—meaning that building customer journeys has never been easier.
Learn more
Click on each industry to learn more.
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Less Talk, More Impact with CSG Xponent
Xponent is flexibly designed as an overlay to your existing systems, acting as the connective tissue that brings your data together. This ensures each customer gets the right contextual message, at the right time, and in the channel they are most likely to engage.
Learn more about CSG
Better Business Results
We leverage industry-specific insights to craft post-acquisition journey flows that optimize customer retention for subscription models. Retaining existing customers is cheaper, and we help you create a more personalized experience that makes them want to stay.
Quicker Time to Value
Our Maturity Model and ROI calculator cut through the noise, helping you make data-driven decisions quickly and pre-built journey templates get you up and running in under 30 days.
Lower Risk
Our modular approach minimizes disruption – no need for a system overhaul. As a leader in the Forrester Wave, we offer proven experience making implementation easier.
Industries We Serve
Telecommunications
Anticipate customers' needs. Respond to their actions—on any channel, in real time. You’ll know your customers, and you'll show them how well you know them by delivering the best experience again and again.
Cable
Anticipate customers' needs. Respond to their actions—on any channel, in real time. You’ll know your customers, and you'll show them how well you know them by delivering the best experience again and again.
Retail
Anticipate customers' needs. Respond to their actions—on any channel, in real time. You’ll know your customers, and you'll show them how well you know them by delivering the best experience again and again.
Insurance
Anticipate customers' needs. Respond to their actions—on any channel, in real time. You’ll know your customers, and you'll show them how well you know them by delivering the best experience again and again.
Financial Services
Anticipate customers' needs. Respond to their actions—on any channel, in real time. You’ll know your customers, and you'll show them how well you know them by delivering the best experience again and again.
A SaaS Platform to Improve Customer Lifetime Value
Why CSG for
Customer Experience Management?
Get business results in as little as
30 days with proven
customer experience leadership
increase in responsiveness
in SMS messages
2024 State of the Customer Experience
Go beyond the buzzwords and learn about the new CX era. Learn what it is and what it’s not to understand how to craft the best strategy for your business.
Healthcare
Anticipate customers' needs. Respond to their actions—on any channel, in real time. You’ll know your customers, and you'll show them how well you know them by delivering the best experience again and again.
Customer Communication Management
Customer Journey Management
Customer Experience Analytics and Insights
Customer Communication Management
Control your customer communication chaos and improve customer lifetime value with
a platform designed to help you manage who, what, when, and how you communicate across all channels.
Connect with customers
Customer Journey Management
Anticipate customer needs – not just react to them. Leverage intelligent, real-time decisioning and understand customer intent at every interaction with your brand to activate every day, effortless experiences.
Optimize CX
Customer Experience Analytics and Insights
Finally understand how customers move across all your channels and touchpoints.
See the whole journey, not just one step at a time.
Discover customer insights