Customer experience analytics and insights
Finally understand exactly how customers move across all your channels and touchpoints. See the whole journey, not just one step at a time.
Discover customer insights
Customer journey management
Effortless experiences come from anticipating customer needs – not just responding to them. Get proactive: Understand customer intent at every interaction with your brand with the help of intelligent, real-time decisioning.
Optimize CX
Customer communication management
Control communication chaos and improve customer lifetime value with a platform designed to make your message heard. Manage communications across all channels simply and strategically.
Connect with customers
A SaaS platform to improve customer lifetime value
One platform to power the entire customer experience
Get started
Forgotten journeys create small but annoying breaks in the customer experience that drive a wedge in the customer relationship. Break the mold to deliver the most effortless experiences even after acquisition. Learn more about our CX solutions.
Bridge the gap between customer insights and action by analyzing customer journeys to uncover hidden patterns, use real-time data and decisioning to deliver personalized experiences, and effectively manage communication across all channels.
CSG Xponent
Take your place among world CX leaders
Be the brand that
“gets” customers
Anticipate customers' needs. Respond to their actions on any channel, in real time. You’ll know your customers, and you'll prove it by delivering better experiences again and again.
Turn static journey maps
into lived experiences
Design and perfect your customers’ journeys across your digital channels. Tailor their interactions to meet them wherever they are, no matter how their journeys unfold.
Get your first win quickly,
and your next wins easily
Activate proven, prebuilt industry journey maps for faster return on investment (ROI). Then scale the solution to multiply the cost savings and win loyal customers with CSG Xponent Ignite.
2024 State of the Customer Experience
Go beyond the buzzwords and discover the new CX era. Learn what it is and what it’s not to understand how to craft the best strategy for your business.
Get the report
Why CSG for customer experience management?
Being able to consolidate data sources is something that many claim but few truly achieve, we were able to achieve that because of CSG Xponent. This comes with instantaneous impact to the business as we see in real time how actions taken directly impact customer behavior.
CSG Reference Customer
$27M
in annual savings to the contact center
43%
reduction in calls to the contact center
3x
increase in responsiveness in SMS messages
$30M
annual increase through increased collections
Get business results in as little as 30 days with proven customer experience leadership
Get up and running in
30 days with our library of pre-built customer journeys
Don’t have the time to map out every customer journey from scratch? We’ve got you covered with a holistic maturity model, ROI calculator and grab-and-go library of prebuilt journeys specific to your industry. Designing customer journeys has never been easier.
Learn more
Click on each industry to learn more.
Learn more
Less talk, more impact with CSG Xponent
Bridge the gap between customer insights and action. Analyze customer journeys to uncover hidden patterns, use real-time data and decisioning to deliver personalized experiences, and easily manage communication across all channels.
Learn more about CSG
Better business results
Retaining existing customers is cheaper than pursuing new ones. We partner with you to create personalized experiences that make them want to stay. Our post-acquisition journey flows are designed with your industry in mind. We optimize customer retention for subscription models to help you keep your hard-won business.
Quicker time to value
Our maturity model and ROI calculator cut through the noise so you can quickly make data-driven decisions. Then, put them into practice by using pre-built journey templates that can get you up and running in under 30 days.
Lower risk
Our modular approach minimizes disruption – no need for a risky system overhaul. As a leader in the Forrester Wave, we offer proven experience in making implementation easier.
Industries we serve
Telecommunications
Anticipate customers' needs. Respond to their actions—on any channel, in real time. You’ll know your customers, and you'll show them how well you know them by delivering the best experience again and again.
Cable
Anticipate customers' needs. Respond to their actions—on any channel, in real time. You’ll know your customers, and you'll show them how well you know them by delivering the best experience again and again.
Retail
Anticipate customers' needs. Respond to their actions—on any channel, in real time. You’ll know your customers, and you'll show them how well you know them by delivering the best experience again and again.
Insurance
Anticipate customers' needs. Respond to their actions—on any channel, in real time. You’ll know your customers, and you'll show them how well you know them by delivering the best experience again and again.
Financial Services
Anticipate customers' needs. Respond to their actions—on any channel, in real time. You’ll know your customers, and you'll show them how well you know them by delivering the best experience again and again.
Customer experience analytics and insights
Finally understand exactly how customers move across all your channels and touchpoints. See the whole journey, not just one step at a time.
Discover customer insights
A SaaS platform to improve customer lifetime value
Customer journey management
Effortless experiences come from anticipating customer needs – not just responding to them. Get proactive: Understand customer intent at every interaction with your brand with the help of intelligent, real-time decisioning.
Optimize CX
Customer communication management
Control communication chaos and improve customer lifetime value with a platform designed to make your message heard. Manage communications across all channels simply and strategically.
Connect with customers
Why CSG for
customer experience management?
Get business results in as little as
30 days with proven
customer experience leadership
increase in responsiveness
in SMS messages
2024 State of the Customer Experience
Go beyond the buzzwords and discover the new CX era. Learn what it is and what it’s not to understand how to craft the best strategy for your business.
Healthcare
Anticipate customers' needs. Respond to their actions—on any channel, in real time. You’ll know your customers, and you'll show them how well you know them by delivering the best experience again and again.