Keep Customers' Attention, Deepen Their Connection
Customer retention is a major priority for organizations. But it’s a major struggle. Why?
Late Offers
High Costs
Broken Touchpoints
Businesses often send messages about promotional offers or account benefits when it’s too late for the customer to take advantage of them.
Relying on agents for customer retention during cancellations is both costly and inefficient.
84% of customers expect seamless brand interactions across every touchpoint. Inconsistent messaging or irrelevant offers erode their trust in the brand, and they ignore its promotions.
Turn Every Interaction Into a Retention Opportunity
Powered by real-time insights and intelligent decisioning, Xponent helps you engage customers proactively, optimize their journeys and drive measurable results.
©2025 CSG SYSTEMS INTERNATIONAL, INC. AND/OR ITS AFFILIATES (“CSG”)
See it In Action
CSG Xponent: Build Long-Term Loyalty With Proactive Communications
Xponent integrates with your existing systems to deliver personalized, timely and relevant interactions. Here’s how it helps you retain more customers and grow revenue:
Identify at-risk customers with timely, relevant solutions to strengthen retention and loyalty.
Proactive & Reactive Retention Offers
Organizations can’t act on their data to...
Identify who’s at risk for churn and then
Send the right messages that would strengthen their loyalty
Unless they can connect their disparate systems with the right tool.
Fragmented
Systems
The Cause:
Deliver personalized renewal offers to keep customers engaged and reduce churn.
Proactively manage promotion expirations to enhance customer experience and retention.
Use personalized offers to drive adoption of upgrades, loyalty rewards and referral programs.
Contextual Promotional Offers & Feature Adoption
Move beyond impersonal, one-size-fits-all offers to a customer-centric win-back strategy.
Personalize win-back offers using data-driven insights to re-engage former customers effectively.
Former Customer Win-Back Offers
With CSG Xponent, customers have achieved:
20% boost in NPS and reduced costs resolving 85% of inbound issues online and achieving 98% successful real-time chat engagement.
6-month ROI and higher upsell conversion rates through intelligent lead routing that connects customers with the right agents at the right time.
260% lift in click-through rates from existing customers through personalized web experiences driven by real-time behavior.
