ASSET SERVICES EMEA
Credentials and capabilities
Start here
March 2022
ABOUT Us
We deliver aligned, proactive, safe and sustainable asset services for all asset classes which enhance occupier and visitor experience to maximise the performance and value of the assets we manage while minimising the impact on our planet.
About Us
Placemaking
Sustainability
Long Term Returns
Our Organisation
Our Services
Our Capabilities
Sector Expertise
Delivering Operational Excellence
Case Studies
- Property Management Solutions - Operational Asset Management Solutions - ESG - Placemaking - C&W 360 Solutions
o
OUR Asset Services Mission & VISION
Deliver aligned, proactive, safe and sustainable asset services which enhance occupier and visitor experience across EMEA to maximise the performance and value of the assets we manage while minimising the impact on our planet.
Our belief
We believe in story telling and enhancing places to create better experiences for our occupiers and our communities.
We use our knowledge, resource and vision to maximise the value of our client’s assets while minimising the impact on our planet.
ABOUT US
OUR BELIEF
We are one of the world's leading asset service providers delivering insight-driven, reliable and sustainable services across the globe.
From offices to logistics, retail to multifamily & healthcare, we provide specialised solutions to improve the performance of properties and the people in them. We utilise our data to enhance the occupier experience and cutting-edge technology to create operations efficiencies that make a difference to the people and communities we serve and increase the value of the assets we manage.
We believe in enhancing places to create better experiences for our occupiers and our communities
Click here to know more
"
Placemaking is at the heart of everything we do
By enhancing the occupier and visitor experience, we’re able to create places where people are inspired to perform at their best.
Property Management Solutions
Operational Asset Management Solutions
ESG Solution
C&W 360º Solutions
Cross Border Capabilities
sUSTAINABLE eNVIRONMENT
WE HELP CREATE SMARTER AND MORE
Sustainability doesn’t have to cost the earth
We believe more sustainable environments can provide more sustainable returns.
Our focus is on our Customers
We deliver greater value and insight and empower our teams at every level to provide an exceptional experience.
We raise your optimisation potential
We specialise in creating buildings and environments where people thrive by placing the customer at the heart of the experience. We then use the latest technology and techniques in sustainability to ensure minimum impact on the planet and maximum long term returns for our customers.
We have created a centralised and standardised approach to how we do things across EMEA
Our consistency across EMEA makes your lives easier
One:
focus
way
future
approach
insight
CUSTOMER CENTRIC
We operate with a clear focus on our customers, putting them at the centre of What’s next to provide an exceptional experience.
PEOPLE
We ensure the right people are in the right places, focused on the right things and equipped with the right tools.
TECHNOLOGY
Ensuring we have consistent and fit for purpose technology. Using invaluable insights, accurate data and the latest digital technologies to provide better solutions for our places and our planet.
OPERATIONAL EXCELLENCE
We provide a blended and consistent operational excellence standard in all places, in all regions and at all times.
KNOWLEDGE
Using our experts and data to deliver smarter solutions for our communities and maximise our customers assets.
We are consistent across EMEA
Improving the environmental performance of our business activities, through policies, procurement and employee engagement
Expanding our sustainability offering through the provision of market leading ESG advisory services
Advocating for change within our industry through published research and thought leadership
TARGET 1
TARGET 2
TARGET 3
KNOWLEDGE Using our experts and data to deliver smarter solutions for our communities and maximise our customers assets.
PEOPLE We ensure the right people are in the right places, focussed on the right things and equipped with the right tools.
OPERATIONAL EXCELLENCE We provide a blended and consistent operational excellence standard in all places, in all regions and at all times.
TECHNOLOGY Ensuring we have consistent and fit for purpose technology. Using invaluable insights, accurate data and the latest digital technologies to provide better solutions for our places and our planet.
SUSTAINABILITY To reduce the environmental impact of the properties we manage, to implement energy efficient operations.
Sector Experience
Client Features
STATISTICS & OUR ORGANISATION
VAST EXPERIENCE IN EVERY SECTOR
sTATISTICS in
EMEA
22%
28
3%
47%
retail
Industrial logistics
OFFICES
lIving, HealthcarE Hospitality
32M Sqm
OF SPACE UNDER MANAGEMENT
15M sq m LOGISTICS
2k
Tenant
750
LOGISTICS & INDUSTRIAL PROPERTIES
6.3k
1000
Offices
9M sq m OFFICES
11000
Tenants
7M sq m RETAIL
1200
RETAIL ASSETS
180
sHOPPING cENTERS
OUR ORGANISATION
Asset Services EMEA
Asset Services Countries
Sustainability & ESG Lead
Ana Luisa Cabrita
ESG SOLUTIONS
Managing Director, Asset Services EMEA
Mark Hingston
OPERATIONS & RISK
Mark Hingston COO EMEA
CLIENTS, MARKETS & THOUGHT LEADERSHIP
EMEA ASSET SERVICES BUSINESS BOARD
ZUZANNA PACIORKIEWICZ
ONDREJ FUKAL
RAFAEL MATEU
BRUNO SILVA
NICK RIDLEY
Process Excellence
HSSE
Account Management
Marketing & Communication
ASSET MANAGEMENT SOLUTIONS
PLACEMAKING
ITALY
PORTUGAL
GERMANY
IRELAND
POLAND
FRANCE
LUXEMBOURG
SPAIN
NETHERLANDS
SLOVAKIA
Michaela Semanova
Chair, Operational Asset Management EMEA
Jesus Silva
Head of Customer Experience
Michelle Gloder
CZECH REPUBLIC
Lamberto Agostini
Bruno Silva
Silke Thäsler
Paul Mooney
Zuzanna Paciorkiewicz
Katarina Cherrier
Philippe Pregnon
Rafael Mateu
Arjen Boesveldt
Jozef Recska
* Members of the EMEA Asset Services Business Board
HUNGARY
István Rézsó
Hover on countries
DATA & REPORTING
Head of Data & Reporting EMEA
Richard Genna
UK
Andie Penman
PARTNERS
Belgium, Denmark, Germany, Sweden
AFFILIATES
Finland, Switzerland
Financial Controls & Audit
Procurement
Operations, Risk & Service Excellence
Clients, Business Development & Account Management
Susana Clarke EMEA Head of Commercial Strategy & Accounts
Commercial & Contract Management
Competency & Training
Business Development
Bid Management
Client Strategy
The LABS (Community of Practice)
ASSET SERVICES
WE ARE INCLUSIVE
We believe that having a diverse and thriving workforce enables new perspectives, creativity, better risk management, and problem solving leading to superior results for our people, clients, partners and shareholders.
Czech Republic
france
germany
hungary
ireland
italy
luxembourg
Netherlands
Poland
UNITED KINGDOM
Plus, partners
& Affiliates
Fo
& COMMUNITIES OF PRACTISE
LIVING HEALTHCARE HOSPITALITY
INSIGHT & THOUGHT LEADERSHIP
ESG
FUTURE & INNOVATION
RETAIL
INDUSTRIAL & LOGISTICS
OFFICE
BUSINESS BOARD
BIG PICTURE THINKING
STRATEGIC ADVICE
COLLABORATIVE RESPONSIBILITY
FORWARD FOCUS
STRATEGIC ALIGNMENT
OUR CLIENTS
AS EMEA LEAD
Geographic Coverage
76
1M sq. m
hover for details
click the Location icons to view
Italy
186
3.7M sq. m
Luxembourg
345K sq. m
Spain
169
4.3M sq. m
Portugal
38
618K sq. m
France
69
4.6M sq. m
Ireland
United Kingdom
334
6.5M sq. m
138
5M sq. m
Germany
502*
8.1M sq. m*
4M sq. m
Hungary
30
700K sq. m
Slovakia
15
180K sq. m
click the buttons to know more
Partners
32M
square meters
click to show
13
countries
1,346
employees
€5bn
rent roll
Belgium
Denmark
Sweden
Affiliates
Finland
Northern Ireland
Romania
Serbia & Montenegro
Switzerland
175K sq. m
21
890K sq. m
11
249
* The above figures relate to C&W teams
* These figures include our operating partner‘s data
The patrizia cross-border case study
The benefits of the relationship for our client:
Consistency across the different markets Excellent local on the ground Service delivery and coordination leveraging the strength of a global platform A single point of contact investing time to ensure the service continues to evolve and enhance as well as ensuring operational delivery aligns with Our client’s strategic objectives
ROCKSPRING
SPAIN 1996 ROCKSPRING (as PRICOA)
ITALY 2002
PORTUGAL 2008
2013 FRANCE 25 Assets SPAIN 13 Assets
2017 CZECH REP 3 Assets
2018 FRANCE 3 Assets GERMANY 42 Assets
2019 GERMANY 3 Hotels
2022 5 COUNTRIES 32 Assets
20+
years
PATRIZIA
TRIUVA
IVG
OPPENHEIM
Client data and reporting Project - partnering for better and more consistent output
2013 Aida (IVG)
2021 Link (Patrizia & Triuva funds)
2022 Link (Rockspring funds)
1,400
€3.5bn
hover to know more
Countries
Click the flags to view
104
900K sq. m
C&W
68
53
1.5M sq. m
C&W | Partner (IC Property Management)
39
920K sq. m
24
191
3.1M sq. m
8
300K sq. m
135
5.6M sq. m
209
3.42M sq. m
29
440K sq. m
COUNTRY LEVEL
Commercial Mngt coordination
Technical Mngt & ESG coordination
Placemaking coordination
Client Finance coordination
Data & Insight coordination
Data & Insight
Commercial Property Mgrs.
Technical Property Mgrs.
Customer Experience Mgrs.
Client Finance Mgrs.
On- Site Building Management Teams
Senior Asset Manager
Asset Manager
Financial Asset Manager
Analyst
OUR ORGANISATION EMEA ACCOUNT STRUCTURE
We provide coordinated cross country management services led from a single point of contact. This ensures consistency of delivery from multiple countries, a high-quality service offering, seamless management information, consistent processes and a uniform global IT platform. We know that high performance requires commercial behaviour, attention to detail, swift adaptation to markets and consistency of service delivery across our teams, irrespective of geography. We are ideally placed to support cross border investors to achieve income growth and efficiency across their property portfolios.
“Consistency and collective responsibility for each of our clients is one of the defining hallmarks of Cushman & Wakefield Asset Services.”
Click to know The benefits for our clients and your stakeholders
Single point of contact – central coordination Regular strategic meetings Feedback & Insight Portfolio view Consistency in delivery and approach Holistic view Benefit from our wider 360 solutions
OUR ORGANISATION – EMEA KEY ACCOUNT STRUCTURE
INVESTOR SERVICES SUPPORT
COUNTRY TEAMS
HEAD OF COMMERCIAL STRATEGY & ACCOUNTS, ASSET SERVICES EMEA
SUSANA CLARKE
Lamberto Agostini Giovanni Grifa Antonello della Noci
Bruno Silva*
Thorsten Leischke
Zuzanna Paciorkiewicz*
Farida Kateb
Rafael Mateu*
Nick Ridley*
Janos Szeifert
COO ASSET SERVICES EMEA
MARK HINGSTON
KEY ACCOUNT MANAGER (KAM)
Click on arrows
PROJECT & DEVELOPMENT SERVICES
LEASING (OFFICE, RETAIL, LOGISTICS & INDUSTRIAL)
CAPITAL MARKETS
MARKET INTELLIGENCE & INSIGHT
HEAD OF DATA & REPORTING ASSET SERVICES EMEA
RICHARD GENNA
DELIVERING OPERATIONAL EXCELLENCE
DIGITAL INTEGRATION
Supported via Centralised Technology Platforms
Our digital platforms support efficient and effective processes through system integration. Reporting platforms, collaboration tools and portals are underpinned by our base technology platforms and infrastructure.
Design and Strategic Principles
Delivery Methods
EMEA, cross border offering by design with local country configuration or alignment
Collaboration between client teams and technology architects to deliver specific contract toolsets
Aligned strategy between Operations, Finance, People and Technology teams
Balanced resource model: central, local and outsourced
Creating insight through innovation and best of breed platforms
Centrally led business excellence and compliance monitoring
Click on the icons to know more
Supported via centralised technology platforms
ASSET ACCOUNTING
YARDI VOYAGER
Our European tool for transactional accounting is Yardi Voyager 7.
EMEA instance with a single Chart of Accounts Customised to support country-specific language and legislative requirements Caters for client-specific requirements for data integrations and reporting Utilises native system workflow functionality
35
person
multi-disciplinary team
150+
International experience
95
Implemented Yardi in
EXPERTS
in Process driven Yardi implementations and development
1,600
support tickets monthly
300+
major system changes a year
In house team develops
SYSTEM, PROCESS AND REPORTING
Triana is our data aggregation and visualization tool. It integrates systems to bring together portfolio data, market benchmark data and project information into a single online portal.
Our new, cutting-edge dashboards provide an at-a-glance view critical focus areas, enabling our teams and clients to get valuable actionable insights quickly.
SIMPLICITY AND EFFICIENCY
AT-A-GLANCE INSIGHTS
We’ve greatly simplified our technology kit, identifying best-in-breed modules across service lines and geographies to drive efficiency and consistency
We’re investing in level-setting, mapping and aligning our data, ensuring quality outputs and accurate assessments.
DATA INTEGRATION
Instead of silo’d portfolio views, Triana offers global, multi-service data and strategy opportunities across client portfolios.
HOLISTIC PORTFOLIO VIEWS
Report Hub - static reporting packs from our reporting platform, providing accurate, flexible and automated periodic reporting to clients.
HOW WE LEVERAGE DATA
All of these improvements ultimately empower us to develop new and innovative client solutions, solving entrenched issues with renewed energy and new training.
NEW CLIENT SOLUTIONS
We understand the importance of data to our clients and to their stakeholders. Data should be secure, readily available, reliably accurate and in a format that is tailored to your needs. And we recognise the importance of data analysis to maximise the benefits through intelligent use.
RISK & COMPLIANCE MANAGEMENT
Technical Compliance
Our 7 segment risk management framework is incorporated in operational processes. Verification of effectiveness of risk management through audit, layered through peer-to-peer audit, internal and external audit functions to demonstrate compliance with procedures and facilitate performance improvement.
Process Excellence & Quality
DATA QUALITY & ANALYTICS
3RD PARTY SUPPLIERS
COMMERCIAL MANAGEMENT
TRAINING & COMPETENCE
FINANCIAL MANAGEMENT
(ISO9001)
(ISAE3402)
AUDIT
INCIDENT REPORTING
INTEGRATED INSPECTIONS
STATUTORY DOCUMENT COMPLIANCE
C&W Implementation Methodology
With our proven transition management processes and systems, our clients can be confident that we will be ready to go live at the end of the transition period.
FOUR STAGE TRANSITION PROCESS
TYPICALLY 12-16 WEEKS PRIOR TO EFFECTIVE STARTING DATE
ENGAGE WITH CLIENT
Establish and mobiles our transition team
Define objectives
Details roles and responsibilities
Set timeframes
Documentation checklist
Access to data and billing status
Define technology for automation to client systems
FINALISE THE TRANSITION PLAN
Review of financial information
Upload lease and financial data to our system
Tenant and supplier communications
THE TRANSITION PERIOD
Agreement on reporting and systems
Review H&S risks
Action plan for missing information
Reporting go-live
Review of Client's Business Plans
POST TRANSITION PERIOD
Initial drafting of sustainable management plan
STAGE 1
STAGE 2
STAGE 3
STAGE 4
Tailor made & flexible solutions customised to client, fund and property needs with an integrated and seamless solution across the service chain.
C&W Investor Services
Expert Management Services
Advisory & Implementation Services
commercial PM technical PM financial PM Shopping Centre Management
due diligence support business plan development capital investment lease strategy & tenant negotiation budgeting building optimization CapEx and tenant improvement management ESG solutions & advisory services reporting
ESG advisory services ESG Due Diligence ESG program design value adding asset improvement benchmarking energy & data management environmental compliance & strategic risk management certifications risk mitigation & sales process support
ESG Solutions
tailored places hospitality & experience management brand strategies & brand marketing advisory services
flexible offices workplace design As part of the C&W Investor Services offer: • underwriting & acquisition evaluation • leasing • property purchase & sales • research • project management, design & build • real estate debt advisory • valuation
• • • •
• • • • • • • • •
• • • • • • • •
• • •
CORE OFFER
ENHANCED OFFER FLEXIBLE TO ADD TO CORE OFFER
Asset Services
PROPERTY MANAGEMENT SOLUTIONS
We deliver the coordination of all day-to-day activity arising from commercial property ownership and tenant occupation. We provide a comprehensive service to increase net operating income, maximise operational efficiency and ensure statutory and environmental compliance.
Our employees dedicate all their time to the assets under their responsibility. We know individual tenants and contractual partners personally and are familiar with their individual requirements. This personal approach means we make a key contribution to value enhancement and yield optimisation.
Leaders in Asset Services with experts delivering best in class services.
TRANSPARENT
EXPERTISE
COMPLIANCE
EXPERT
Protecting your asset with integrity, transparency and pride.
REPORTING
COMMUNICATION
CUSTOMER FEEDBACK
Easy experience at every touchpoint making it simple for you to protect, control and maintain your assets
BRILLIANT BASICS
DIGITAL MANAGEMENT
PROACTIVE MANAGEMENT
EASY
Efficient operations enabling the best service at great value for money.
CLIENT SERVICE
EFFICIENT
COMMERICAL PROPERTY MANAGEMENT
Satisfied tenants, satisfied investors This is an important interface between operational property management and strategic asset management. Acting as the owner’s trustee, we manage real estate as if it was our own. We employ modern real estate management systems and update our clients with customized reports. Our qualified specialists ensure, with their experience and commitment, that the extensive requirements of our clients are met.
TECHNICAL PROPERTY MANAGEMENT
FINANCIAL PROPERTY MANAGEMENT
SHOPPING CENTRE MANAGEMENT
We manage technical complexity We handle complex technical projects, know the requirements for future building services and implement the latest safety measures. Together with our reliable network of service providers, the wide range of tasks are performed rapidly and cost-effectively. We ensure building security, tenant satisfaction and cost effectiveness with diligence and a sense of proportion. Our experts will keep your property fit for the purposes of your tenants and ready to meet future challenges.
Accurate Property and financial accounting Dependable and competent property and financial accounting for a reliable cost base and monitoring of property financial performance.
Setting the standards of quality We possess unique know-how in the operation and marketing of shopping centers. Appealing service offerings and events create a feel-good atmosphere and attract numerous customers and visitors. Our professional marketing measures and events ensure that centers are highly frequented and draw in attractive target groups. This is how we position the center as a brand. This results in a variety of advertising possibilities for existing tenants and your brand.
Customer/tenant services Customer/tenant experience and journey management Customer/tenant engagement and satisfaction Lease & service charge management Data management Budget planning and execution Commercial Reporting
Customer/tenant engagement and satisfaction Procurement & performance management of supply chain Utilities management HSSE management ESG management Technical inspections Customer and capital works management Technical Reporting
Rent and service charge demands and collection Lease data analysis Accounts payable & receivable Cash management & application VAT reports Cash flow forecast Banking Financial Reporting
Customer/tenant services Customer/tenant experience and journey management Customer/tenant engagement and satisfaction Optimization of customer/tenant mix and retail concepts Setting up and management of the tenants advertising association Management of co-ownership Retail advisory services Marketing and advertising activities
• • • • • • •
OPERATIONAL ASSET MANAGEMENT SOLUTIONS
Operational ASSET MANAGEMENT SOLUTIONS
Professional team with experience implementing commercial real estate strategies in a complex, evolving market.
Established, recognized asset management operating process aimed at maximising value and minimising risk.
Innovative approach, powered by the ability to think like an owner, focused on lifecycle solutions for client portfolios.
Full service, integrated investor platform with opportunities for collaboration, sharing best practices and seamless service delivery.
TAILORED & FLEXIBLE SOLUTIONS
We offer tailor made and flexible operational asset management support solutions customised to client, funds and property needs with an integrated and seamless solution across the service chain.
This enables us to help clients achieve optimum performance in their properties and portfolios to exploit growth opportunities and maximise value.
Our professionals possess an ownership mindset. Our proven track record across all asset classes in management of portfolios and property mandates creates our unique value proposition.
This enables us to focus on customer relationships, enhancing property-level performance and allowing for capitalisation on emerging market trends.
We deliver creative, specialised modular flexible short- and long-term solutions, especially in times of peaks and special issues, for parts of operational Asset Management services up to independent full-service offering.
This enables clients to generate added value as a team and to be more efficient, profitable and flexible together.
Clients benefit from our full-service real estate platform, through which they can leverage research, capital markets, leasing, management, valuation, construction management and other advisory services to enhance properties and portfolios.
Access to the resources, experience and knowledge offered by a full-service global real estate firm.
THE CUSHMAN & WAKEFIELD EDGE
BUSINESS PLAN DEVELOPMENT
CAPITAL INVESTMENT
LEASE STRATEGY & TENANT NEGOTIATION
BASE SERVICES
BUDGETING
CAPEX & TENANT IMPROVEMENT MANAGEMENT
ESG SOLUTIONS & ADVISORY SERVICES
The operational asset manager leads the development of annual and multi-year business plans aligned with ownership’s goals with significant emphasis placed on exceeding industry benchmark performance.
Focused on maximising asset value and meeting client objectives, we perform detailed assessments of property capital needs and select investment in those projects accretive to value.
We work with the third-party leasing team to develop a marketing strategy and lead tenant negotiations with an owner’s perspective, leveraging local market insights and relationships and favorably resolving tenant collection issues.
We provide owners with a detailed review of property performance vs. plan, capital needs and projects status, tenant concerns and general market matters.
To ensure outcomes are in accordance with leases and project plans, we provide oversight and direction for all elements of project execution, including competitive bidding, contract negotiation, construction and funding reviews.
ESG and responsible investment is embedded at every level of our approach. Our philosophy guides our proposed decisions at each stage of the property lifecycle. We will work with you to develop, establish and embed an integrated ESG management solution as part of our operational asset management services.
In collaboration with the property and accounting teams, asset managers furnish quarterly reports that provide insightful status in all areas of operations including updates on important financial metrics, competitive position, leasing activity, capex,market fundamentals and overall progress versus long-term strategy.
DUE DILIGENCE SUPPORT
Our experienced team performs all initial assessments of properties under consideration, including reviews of historical operating statements, major leases and service contracts, and the property’s physical condition.
OpErational ASSET MANAGEMENT SOLUTIONS
ADDITIONAL SERVICES BY C&W 360° SOLUTIONS
Underwriting and Acquisition Evaluation
Property Purchase & Sales
Real Estate Debt Advisory
Disposition
Restructurings / Work-outs
Leasing
Project Management, Design & Build
Workplace strategies
Flex office solutions
Research
Valuation
INTEGRATING SUSTAINABILITY IN HOW WE OPERATE
OUR OPERATIONS
OUR SUSTAINABILITY SERVICES
THOUGHT LEADERSHIP
OUR COMMITMENT TO NET ZERO CARBON
TARGET #1 Reduce absolute scope 1 and 2 greenhouse gas (GHG) emissions across our corporate offices and operations 50% by 2030 from a 2019 base year
SBTi Approved
Pledged through Business Ambition for 1.5
TARGET #2 Engage key clients, some of the world’s largest real estate owners and occupiers, representing 70% of emissions at our managed properties (scope 3) to set science-based targets by 2025
TARGET #3 Reach net zero value chain emissions (scopes 1, 2 and 3) by 2050
SUSTAINABILITY & Esg solutions
INTEGRATING ESG INTO ASSET SERVICES AND CLIENT DELIVERY
Future proofing asset performance and climate resilience by proactive engagement with clients on ESG issues across the property life cycle.
Driving implementation of client strategies and enabling clients to leverage C&W’s full service & product offering as a ‘one stop shop.
Create & Protect Value
Implement Responsible Property Management Practices
Working with clients to set a practical and outcomes based Scope of Work at the asset & portfolio level through our ‘core’ & ‘enhanced’ service offering.
Strategic Planning and Implementation
Increase Transparency of ESG Performance
Reporting of Asset & Portfolio performance through C&Ws technology platform & data management capabilities.
1
2
3
4
Portfolio and Asset Level Strategy Development
Performance Benchmarking and Reporting
Core property management
Enhanced property management
We will work with you to embed and resource a practical and scalable integrated ESG management solution as part of core property management services.
These are services we can provide additional to our core service that requires further resource and expertise. Either embedded in the initial contract or appointed during contract.
*Typically Part of Core Property Management Services
Risk Mitigating Sales Process
Benchmarking & Reporting
Asset Improvement
Proactive Operational Management
Strategic Leasing
Asset Acquisition
Pre-acquisition Due Diligence Service (Compliance to ESG Legislation and Standards, Market Analysis, Improvement Potential).
Green Leasing strategy & reporting.
Asset ESG Management Planning & Monitoring* Sustainable Procurement* Local and Regional Compliance Monitoring* Operational Building Certifications & Recertifications Occupier & Community Engagement Programmes
ESG Development Strategy Renewable energy generation feasibility & implementation ESG & Net Zero Energy Auditing Pre-occupation operational ESG strategy creation Asset Optimisation and Smart Building design and set up
Pre-sale ESG audit (provide transparency to the seller and protect value at negotiation).
Utility and GHG usage reporting* EU Mandatory Reporting (i.e. SFDR, EU Taxonomy) Social value ESG data management solutions (e.g. tenant data) Support & full portfolio participation in GRESB Net Zero Transition pathway tracking
LIFE CYCLE
CORE & ENHANCED SERVICES COMBINED
•
• • • • •
• • • • • •
PERFORMANCE
Quantitative and Qualitative insight enabling you to make evidence-based decisions to optimise performance
EXPERIENCE
RESILIENT ASSETS - PROPERTY AS A SERVICE
Occupancy, amenity & space
Customer satisfaction & engagement
Environmental & Social
Predictive action – renew/retain
Exceptional customer experiences that exceed customer expectations at every interaction to generate loyalty
High service
Social value and Wellbeing
Digital and human
Personalised, engaging, tailored
One team of helpful, engaged, like-minded people, proud to live your values – your ambassadors
Hospitality driven
Engaged & passionate
Empowered & enabled
Local and centralised experts
Innovative solutions for engaging experiences, efficient operations and performance improvement
Digital engagement & experience
Smart Buildings & Sensor Tech
Data & Analytics
Digital administration
DIAGNOSE
DEFINE
DEVELOP
DELIVER
Understand the performance of your assets, how to increase value and develop stickier customer relationships
Performance across value levers
Maturity assessment
Tailored recommendations
Quantitative and qualitative data
Build the vision, physical, digital and human strategies and the architecture to drive differentiation and performance
Brand strategy
Experience strategy
Sustainability strategy
Vision - Performance, Experience, People, Technology
Curate and develop the solutions to deliver exceptional experience and optimise performance
Social & Environmental Blueprint
People Blueprint
Technology Selection
Experience Blueprint
Deliver performance through the occupier lifecycle, continuously improving to meet the challenges of today and what’s next
• End to Digital & Human Journeys • Service Contracts • Talent and operating models • Technology implementation • Performance Framework
People strategy
Marketing & Commercialisation strategy
Commercial and Financial Budgets
MOBILISE
• Fit Out and Move In journeys • Day to Day property services • Occupier management • Engagement, enlivenment, events
• Holistic Performance measurement • Building works and maintenance • Financial management • Quality control & compliance • Retention & Renewal
Transforming service to experience requires: Storytelling - understanding each building’s story and curating events catering to the tenant and customer base within Placemaking - creating an environment where customers and tenants’ employees want to go and are loathe to leave
C&W 360º SOLUTIONS
ADVISORY & IMPLEMENTATION SERVICES
360° Solutions
Global Sector Groups
1. Office 2. Retail 3. Logistics & Industrial 4. Living 5. Healthcare & Life Sciences 6. Hospitality
OUR CAPABILITES
CROSS BORDER CAPABILITIES
OUR CROSS BORDER Clients
NUVEEN
164
tenants
1.3m
SQ M MANAGED
5
funds
97%
INDUSTRIAL / LOGISTIC
9%
OFFICE & OTHER
117
TENANTS
c.396K
10+
FUNDS
66%
INDUSTRIAL / LOGISTICS
8%
RETAIL / HOSPITALITY / MIXED-USE
25%
CBRE investment management
802
2.23M
78%
15%
7%
RETAIL & OTHER
INVESCO
c. 409K
44%
31%
20%
BARINGS
365
c. 672K
6
52%
19%
29%
deka
342
C. 1.3m
11%
5%
37%
SECTOR EXPERTISE
OFFICE sector expertise emea
Our teams manage cross country instructions and some of the world’s most iconic buildings. Occupiers want more than the basics of property management. Our teams gain real insight into the building, location and people. Our professionals optimise and capitalise on the unique features of the building. They tailor the service to the unique qualities of the building and the community it sits in. This helps create the right image for occupiers businesses and impact positively on staff, visitors and ultimately, brand.
900
100
6300
9M
OFFICE BUILDINGS BELOw 35.000 SQM
OFFICE BUILDINGS ABOVE 35.000 SQM
SQ M UNDER MANAGEMENT
PROPERTY MANAGEMENT
BENCHMARKING AND REPORTING
ESG SOLUTIONS - SusTAINABILITY SERVICES
(Commercial, Technical & Financial)
CW 360 ° SOLUTIONS
Statistics in EMEA
OFFICES SECTOR EXPERIENCE EMEA
AEW CILOGER
CDL
DEKA
AEW
UBS / MERLIN / CO OWNER
20,440 sq m
98,950 sq m
29,578 sq m
24,420 sq m
AEW 92,000 sq m
Pacific Tower, La Défense
125 OBS, LONDON
Amsterdam, Vinoly
Prague, Myslbek Offices, Czech
Barcelona, World Trade Center Almeda Park, Spain
VÄRDE PARTNERS
GOOGLE
AMUNDI
ZURICH
121,764 sq m
100,691 sq m
28,500 sq m
39,263 sq m
47, 000 SQ M
Lisbon, Oeiras, Portugal
WARSAW, THE WARSAW HUB, POLAND
Rome, Europarco Business Park, Italy
THE EAST, FRANKFURT
AVALON BUSINESS park MADRID
OFFICE CASE STUDIES
The Warsaw HUB in Poland is a mixed-use skyscraper complex and one of Europe’s most technologically advanced office buildings. We were appointed the Property Manager of this iconic asset by its Developer Ghelamco in 2020. In Q1 2022 we were further trusted by Google – the new owner and tenant of the complex.
Google & Ghelamco
8.7K+
6.2M
Google, Getin Noble Bank, Standard Chartered, Crowne Plaza, Holiday Inn Express
Client
TENANT
SERVICES
SIZE
Property Management Property Marketing & Community Management Corporate Accounting Project Management
121K sq m
The Client benefits from the following solutions implemented by Cushman & Wakefield:
Successful property takeover from the General Contractor and the Developer After the complex acquisition, we extended the scope of services with property marketing and community management Implemented numerous building improvements and supervised project management works Created the model for common parts settlement of the co-owners Optimization of utilities consumption and reduction of electricity cost
• • • • • • • • • • •
Results
Milestones
Description
Setting-up all Facility Services for the entire complex Performing operational procedures for the property, including H&S procedures, in accordance with our standards Supporting the BREEAM & WELL certificate processes Assisting & supporting the owner throughout the entire closing and acquisition process Agreeing and supervising the process of warranty defects reported to the GW Introduction of a professional tool for utilities management for optimization purposes and ESG reporting Utilities purchase monitoring and advisory Maintenance and settlement of costs of the co-owner common parts of the complex Implementation of marketing services, including running a website, social media, and organization of events for tenants Community Building, monitoring the building application, HELPDESK implementation, newsletter, supervising tenants’ advertising content Introducing Office signage & procedures for the technical infrastructure operation as a response to Covid-19 restrictions.
Retail SECTOR EXPERTISE emea
Our retail management professionals understand the impact of demographic and social change in the retail industry and closely collaborate with the firm´s entire platform of retail services to ensure assets under management reflect cutting-edge trends and transform the way people work, shop, and live. Using market-leading technology, our experts provide unique insights into the changing environment and deliver solutions to retailer engagement, social and digital media, customer service and community engagement.
7M
SHOPPING CENTRES
SHOPPING CENTRES, RETAIL PARKS, HIGHSTREET AND MORE
RETAIL SECTOR EXPERIENCE EMEA
KLEPIERRE, MERCURIO SPA, FINIPER
ALLIANZ, NN GROUP (CBRE GI asset manager)
SAVILLS IM
CBRE Investment Management
Bnp parisbas reim
76,000 sq m, 190 stores
40,300 sq m, 120 sores
31,000 sq m
16,500 sq m
42, 163 SQ M
Busnago (Monza-Brianza), Italy
Genoa, Italy
Aveiro, Portugal
Rotterdam, Koopgoot. The Netherlands
Heron park, VILLENEUVE D'ASCQ, FRANCE
ZŁOTE TARASY WARSAW III S.Á R.L. SPÓŁKA JAWNA
Star Capital Alliance
HENDERSON PARK / EUROFUND GROUP
ECE PROJEKTMANAGEMENT
G-City Europe
66,444 sq m
30,982 sq m
90,700 sq m
74,700 sq m
38,278 sq m
Warsaw, Złote Tarasy Shopping Centre
Szczecin, Ster Shopping Centre, Poland
Madrid, Islazul Shopping Centre, Spain
Asturias, Parque Principado Shopping Centre, Spain
PRAGUE, Atrium flora shopping centre, Czech Rep
RETAIL CASE STUDIES
Parque Principado is a regional shopping centre in Asturias, North of Spain. We have managed the centre since 2013 for Intu Properties who bought it as their first acquisition in Spain. We continue to manage the asset for ECE who bought the centre in 2020.
Ece Projektmanagement
144 tenants, including Media Markt, Primark,, Zara, H&M, Mango, JD Sports, Burger King, McDonald’s, Cinesa, Mas y Mas
Property Management, Centre Management, Leasing
74,700 sqm GLA
Fast Handover:
Target handover period (3 weeks) achieved, avoiding operational and co-ownership issues Fast transition on all financial, leasing and management areas. C&W integration with Intu as “one team”, as well as facilitating Intu’s first year of ownership even though it had no team in Spain C&W integration with ECE team who manage the asset remotely from Germany Implementation of a more attractive F&B offer that increased restaurant sales by 30% New comfortable internal F&B area with an improved tenant mix and increased fine dining options Reconfiguration and creation of a new service area anchored by a supermarket, that solved a long vacancy history Provision of two new entrances from both the indoor and outdoor parking, facilitating a better connection with the adjacent IKEA and an outstanding façade Enhanced customer engagement while changing a very well-known brand into something new for the customers (the first Intu centre in Spain). Oversaw the challenge of double rebranding (Intu vs ECE), transforming Parque Principado to Intu Asturias and back again to Parque Principado Evolved from traditional ways of communicating with customers into a new generation marketing approach
Integration with client:
Refurbishment & Leasing:
Marketing & Branding:
Industrial & logistics sector expertise emea
Our professionals understand the unique nature of industrial & logistics space, industry trends, the responsibilities, environment and characteristics that make up industrial property management.
2K
15M
COUNTRIES
INDUSTRIAL and LOGISTICS ASSETS
ESG SOLUTIONS - STAINABILITY SERVICES
INDUSTRIAL & LOGISTICS SECTOR EXPERIENCE EMEA
DREAM CORP
LOGICOR
PRINCIPAL
Cbre Investment management
55,800 sq m
2,100,000 sq m
76,100 sq m
202 294 sq m
177 000 sq m
DUNAJSKA STREDA, Slovakia
INDUSTRIAL & Logistics PORTFOLIO, ACROSS CEE
Biandrate (Novara), Italy
Tournan-en-Brie, France
AEW REAL ESTATE
SAVILLS INVESTMENT MANAGEMENT
AVIVA
139,700 sq m
110,139 sq m
44,126 sq m
12,000 sq m
42,750 sq m
Portfolio Barcelona, Spain
Schiphol, The Netherlands
venlo, The Netherlands
Kitzingen, Germany
FOS SUR MER
LOGISTICS CASE STUDIES
We were appointed as Property Manager of this portfolio of almost 50 industrial & logistics assets in 2019. Currently, it includes ca. 2M SQ. M, over 200 tenants and 48 industrial & logistics assets.
Logicor
Bosch, Coca-Cola, DPD, DHL, Inpost, Johnson & Johnson, UPS etc.
200+ TENANT
Property Management Project Management Marketing
ca. 2M sq m total ca. 1.6M sq. m in Poland
INDUSTRIAL & LOGISTICS PORTFOLIO CEE - Poland, Czech, Slovakia, Hungary & Romania
The Client benefits from the following solutions implemented by Cushman & Wakefield: Single point of contact - Key Account Manager for the whole portfolio operating from Poland Standardisation of all the processes across portfolio Cross-portfolio tenders - FM, energy One-step-ahead approach to tenants and innovations Implementation of automation of reporting and document workflows Supplementing a lot of the missing documentation and creating proper archive to protect it Specially designed solution for CAPEX and technical issues management Implementation improvements in finance and process efficiencies Standardised reporting Buildings in-ready-to-sell condition Ready for quick disposal and for new buildings to be added to the portfolio.
• • • • • • • • • • • •
LIVING, HEALTHCARE, HOTELS Sector expertise emea
We manage a wide range of living and hospitality assets, from hotels to student housing. Our teams fully understand the varying requirements of these types of assets. Characteristics and responsibilities which can vary greatly depending on the lease agreement. Our experience in Asset Services coupled with our corporate expertise covering all service lines ensures we provide the best solutions to clients and tenants.
45
3,000+
Hotels
RESIDENTIAL units
LIVING, HEALTHCARE, HOTELS SECTOR EXPERTISE EMEA
REAL IS / OMC
CHARTERED LAND
SWISSLIFE
41,000 sq m - RESIDENTIAL
61,500 sq m - RESIDENTIAL
6,997 sq m – SENIOR LIVING
8,134 sq m LINDNER HOTEL
GREYSTONES, CO WICKLOW
DUBLIN
bARCELONA
PRAGUE
DWS
Convivio hotels
4,898 sq m - HOTEL
45,864 sq m – INCONTINENTAL HOTEL
15,398 sq m CARLO IV HOTEL
BARCELONA
WARSAW
MILAN
8,500 sq m - GLAM HOTEL
COUNTRY CAPABILITIES
ASSET SERVICES Czech republic AT A GLANCE
EMPLOYEES
assets
79
SQ M
1M
office
MICHAELA SEMANOVA
Head of Asset Services Czech Republic
“We understand the market dynamics and the real estate business in total and are therefore well positioned to be a true partner to our clients helping them delivering their investment goals. Along with top quality daily services, we are also continuously delivering best in class solutions on a continuously changing Czech real estate market environment.”
1,354
MANAGED PROPERTIES - Asset Services CZECH REPUBLIC
HIH REAL Estate
RFE
ADVENTUM
INVESCO REAL ESTATE
19,209 sq m
26,212 sq m
21,791 sq m
16,460 sq m
Rehanské nábiezi 17, PRAGUE
17,690 sq m
Klimentská 1216/46, Prague
15,021 sq m
Na Valentince 4, Prague
FIDUROCK
13,438 sq m
Sousedská 605, LIBEREC
COVIVIO hotels
15,398 sq m
Senovážné náměstí 991/13, Prague
SKANSKA
38,000 sq m
Pod Dráhou 1636, 1367, 1638, pRAGUE
Vinohradská 3333/159a, Prague
Chebská 370/81A, KARLOVY VARY
Křižíkova 682/34a, Prague
NA PRÍKOPE 1096/19-21, PRAGUE
ASSET SERVICES France AT A GLANCE
972
322
4.6m
offices
Head of Asset Services France
“Beyond our inherent performance and quality services, our ‘client culture’ strategy is based on proximity, recognition, flexibility, transparency and added value through targeted information or new relevant solutions. Our French team actively contribute to this pro-active dynamic and innovative adventure.”
MANAGED PROPERTIES - Asset Services FRANCE
UNION BANCAIRE PRIVÉE
CREDIT MUTUEL
BNP PARISBAS REIM
54,204 sq m
32,035 sq m
18,448 sq m
42,163 sq m
8 678 sq m
Pacific Tower, La Défense, PARIS
BLACKSTONE
1,242 sq m
Retail HOTEL HILTON, Paris St lazare
38,092 sq m
Porte Les Valence
Fos sur Mer
ARES
432,632 sq m
Mer + portfolio montclair (10 sites in total)
CBRE INVESTMENT MANAGEMENT
177 173 sq m
Tournan Distribution Center, Tournan-en-Brie
1 RUE CAMILLE YOKE, saint-denis
15 rue Laborde, Paris
Heron Park, Villeneuve d’Ascq
grand maine, angers
ASSET SERVICES GeRMANY AT A GLANCE
6,016*
902*
sq m
8.1m*
8*
Head of Account Management Asset Services Germany
“For German wide portfolio mandates C&W cooperate with IC Immobilien, one of the largest German quality-oriented Property Management providers. C&W remains the contractual Property Management partner and strategic Account Manager for its clients. This ensures continuity and a seamless approach to cross-border mandates. We also ensure that clients' property strategies are implemented efficiently, sustainably and in a way that optimizes yields, additionally applying controls to guarantee the quality of the services provided, ensuring that client expectations are met and international standards are maintained.”
(Frankfurt & Berlin)
MANAGED PROPERTIES - Asset Services GERMANY
19,243 sq m
TELAMON
130,400 sq m
LOGISTIC ASSET, LAHR
CITY PLAZA, STUTTGART
48,000 sq m
MARIENTURM, FRANKFURT AM MAIN
41,000 sq m
DAS GERBER, STUTTGART
13,000 sq m
X-HOUSE, Heidelberg
ASSET SERVICES HUNGARY AT A GLANCE
1221
162
700,000
Head of Asset Services Hungary
“The real estate business is booming in Hungary with enormous amount of money invested around the country in all types of commercial assets. Our tasks, as property managers are even tougher than before, but we trust our expertise and achievements, which prove our capabilities both for existing and future investors.”
MANAGED PROPERTIES - Asset Services HUNGARY
Erste re fund, private investor
GTC Portfolio (4 assets)
Zeus capital management
erste real estate fund
13,204 sq m
26,000 sq m
122,000 sq m
23,000 sq m
18,650 sq m
central buda, budapest
Private investor
14,120 sq m
váci corridor, budapest
Revetas capital
46,600 sq m
Countrywide (12 locations)
Adventum
77 033 sq m
South pest, budapest
immobilia
6,500 sqm
Central pest, budapest
Covivio
37,000 sq m
Various, BUDAPEST
Váci corridor, budapest
south buda, budapest
ASSET SERVICES IReLAND AT A GLANCE
2,178
890,000
Paul MoOney
Head of Asset Services Ireland
“We are creating and enhancing the experience of those who use and interact both in and around the buildings we are managing in Ireland. We have multi-skilled teams with unique expertise across property, sector, people and location to maximise the value of your commercial real estate investment. We ensure clients’ properties not only work at their best, they deliver their best.”
MANAGED PROPERTIES - Asset Services IRELAND
Private client
CRI IrL Icav (commerzreal
Land development agency
REAL IS / omc
STONEWEG
13,620 sq m
21,270 sq m
27,150 sq m
100,000 sq m
Dublin docklands
DAA PLC
30,000 sq m
DUBLIN AIRPORT
Chartered land
61,500 sq m
LIMERICK 2030
10,000 sq m
LIMERICK
Real is
8,500 sq m
DUBLIN DOCKLANDS
MARATHON ASSET MGT
31,020 sq m
TRALEE CO KERRY
Dublin city
South dublin
Greystones, co wicklow
kildare
ASSET SERVICES ITALY AT A GLANCE
2,789
213
SQ m
3.7m
offices OFFICES (MILAN & ROME)
Antonello delle noci
Head of Asset Services Retail Italy
“Increasing the assets value is our priority, while the satisfaction of our customers is our greatest reward. We offer the most appropriate and timely services, ensuring first-class quality standards through trained and motivated staff.”
Giovanni grifa
Head of Asset Services Office & Logistics Italy
Head of Asset Services & PDS Italy
MANAGED PROPERTIES - Asset Services ITALY
Nuveen
CPI property group
Jamestown – settimo sviluppo
76,000 sq m 190 stores
40,300 sq m 120 stores
56,000 sq m 95 stores
60,600 sq m 165 stores
64,000 sq m 60 stores
Busnago (Monza-Brianza)
CBRE Investment management
9,088 sq m
160.000 sq m
Trecate (Novara)
Rome, Europarco business park
28.000 sq m
Milan city centre, centro leoni
COMMERZREAL
34,500 sq m
Segrate (Milan), Le 4 Porte business park
GENOA
Rende (Cosenza)
rome
Settimo torinese (Turin)
Piazza Duomo 25, Milan
ASSET SERVICES luxembourg AT A GLANCE
33
345,000
PHILIPPE PREGNON
Head of Asset Services Luxembourg
“Managing real estate assets is no longer simply about managing buildings. It’s about developing an ecosystem of skills, technologies and processes to increase the value of assets and improve the experience of occupiers and stakeholders. Our role is to ensure not only the proper functioning of your buildings, but also their profitability and sustainability.”
MANAGED PROPERTIES - Asset Services LUXEMBOURG
Ergon (Centre descartes )
Real i.s (Infinity)
AMUNDI (Espace petrusse)
UNION Investment (Dolce)
13,145 sq m
8,800 sq m
18,948 sq m
9,335 sq m
DEKA IMMOBILIEN INVESTMENT (atrium BUSINESS PARK)
Bertrange
P&V ASSURANCES (NEWTON)
6,150 sq m
STRASSEN
Green real estate (LISTO)
MERCH
Edmond de rotHschild (jm4)
3,730 sq m
ASSET SERVICES Netherlands AT A GLANCE
3,144
571
5m
9
Arjen Boesveld
Head of Asset Services Netherlands
“We always give our best to improve the portfolio of our clients by attracting and retaining tenants, maintaining the buildings properly and making them more attractive and sustainable. We provide excellent service and reporting of the financial performance in an accurate and reliable way. Our knowledge of the Dutch market, each asset and our deep insight into asset quality helps us in positioning our client's assets best.”
MANAGED PROPERTIES - Asset Services NETHERLANDS
JAMESTOWN
DEKA IMMOBILIEN INVESTMENT
COMMERZ REAL
BOUWINVEST
102,534 sq m
36,987 sq m
56,935 sq m
Groot Handelsgebouw
principal
19,000 sq m
MAASSLUIS, SC koningshoek
NLV
36,332 sq m
Utrecht, Papendorp/Secoya
Logistis Green Mountains
P3 logistics parks
98,938 sq m
echt - susteren
Savills investment management
venlo
2Amsterdam
Rotterdam, WTC
Rotterdam, Koopgoot
ASSET SERVICES Poland AT A GLANCE
2,264
4M
Zuzanna paciorkiewicz
Co-Head of Asset Services CEE & Head of Asset Services Poland
“With unparalleled track record, expertise and pulse on the Polish market, we help our clients to make optimum business decisions and deliver their investment goals. Our entrepreneurial team supports Investors in achieving their goals regarding tenant relations, sustainability and ESG as well as innovation and new technologies.”
MANAGED PROPERTIES - Asset Services POLAND
STAR CAPITAL ALLIANCE
AFI PROPERTIES
66,208 sq m
40,868 sq m
Złote Tarasy Shopping Centre, WARSAW
HIH REAL ESTATE
25,631 sq m
Sagittarius Business House, Wrocław
45,864 sq m
Intercontinental Hotel, WARSAW
25,694 sq m
Andersia Tower/Office, Poznań
1,583,382 sq m
40 LOCATIONS IN POLAND, INDUSTRIAL & Logistics
CBRE IM
272,809 sq m
Ster Shopping Centre, Szczecin
THE WARSAW HUB, WARSAW
Rondo 1, WARSAW
T-Mobile Office Park, WARSAW
ASSET SERVICES portugaL aT A GLANCE
509
618,000
Head of Asset Services Portugal
“Offering full coverage to institutional and private owners across half a million sq m of real estate investments under management throughout Portugal. Our knowledgeable and highly skilled teams work with investors and owner-occupiers who wish to maximise performance through high quality property and asset management. Partnering with Cushman & Wakefield ensures the application of the industry’s best practices and ultimately, long-term success at each and every property.”
MANAGED PROPERTIES - Asset Services PORTUGAL
Avenue Real Estate
UNION INVESTMENT RE
47,965 sq m
30,000 SQ M
27,596 sq m
Lisbon, Oeiras
AFIAA
Lisbon
48,00 sq m
31, 000 sq m
AveirO
SQUARE AM
53, 245 sq m
CASTELO BRANCO, Montijo, Lisboa, Oeiras
27,000 sq m
SWISS LIFE
13, 855 sq m
ASSET SERVICES SLOVAKIA AT A GLANCE
275
180,000
Head of Asset Services slovakia
“To help our clients make the right real estate decisions, we look deeply at business challenges and think ‘outside of the box’ so our clients achieve the best possible results on the Slovakian market.”
MANAGED PROPERTIES - Asset Services SLOVAKIA
VIG Real Estate Management
UNIQA
Valesco
MOVYS
10,350 sq m
3,000 sq m
33,700 sq m
4,180 sq m
3,700 sq m
Europeum BC, Bratislava
26,600 sq m
NOVÉ MESTO NAD VÁHOM
DREAM
55,000 sq m
Dunajská Streda
GEMO
30,200 sq m
SC Novum, Prešov
7,900 sq m
SC Saratov, Bratislava
Dobrovičova, Bratislava
Twin City Tower, Bratislava
Office Box BC, Bratislava
Kolárska, Bratislava
ASSET SERVICES SPAIN AT A GLANCE
3,019
447
4.3m
Rafael mateu
Head of Asset Services Spain
“In Spain, by using a totally multidisciplinary approach to management, we aim at all times to work together with our clients in the creation of value for their assets. This is realised by closely monitoring and acting upon the effects of sociological and real estate market changes affecting buildings and the way they are used.”
MANAGED PROPERTIES - Asset Services SPAIN
UNION INVESTMENT
92,000 sq m
22,000 sq m
19,300 sq m
47,000 sq m
75,100 sq m
WTC Almeda Park, Barcelona
Mango Headquarters, Barcelona
Islazul Shopping Centre, Madrid
Parque Principado Shopping Centre Oviedo, sturias
FREY
39,250 sq m
Finestrelles Shopping Centre, barcelona
REDEVCO / CO-OWNERS
123,400 sq m
Parque Corredor Shopping Centre, Madrid
Torre Diagonal Mar, Barcelona
Lázaro Galdiano 6, Madrid
Avalon Business Park. Madrid
Amazon Logistics, Madrid
ASSET SERVICES UK AT A GLANCE
344
4,548
1,070
6.5m
Head of Asset Services UK
“We are fully focused on working as a seamless team across all disciplines to make your buildings a fantastic place to be in the UK. Our focus on the tenant is paramount and our ability to leverage an EMEA platform allows us to provide our clients with a truly cross-border service.”
MANAGED PROPERTIES - Asset Services UK
Mucklow
Invesco
USS
CBRE INVESTMENT MANAGERS
15,800 sq m
232,250 sq m
14,306 sq m
37, 200 sq m and 250 acres
37,700 sq m
London
Aviva
102,100 sq m
5 buildings, manchester
Parabola
8,000 SQ M
Edinburgh Park One New Park Square, Edinburgh
48,750 sq m
Katharine's Dock, London
DTZi
37,214 sq m
Manchester
Spelthorne Borough Council
84,440 aq m
9 buildings, lenden & m4 corridor
West Midlands
Cambridge
Chesterford Park, Cambridge, Life sciences
CASE STUDIES ENHANCED OFFER
ASSET MANAGMENT PARTNER FOR AMUNDI IN CEE
Asset Management
Property Management
Project Management
Tenant Fit-Out Coordination
Property Management of CAPEX works
Releasing of c. 6,000 sqm in the Keystone Building after departure of the anchor tenants, incl. of sub-lease tenants Implementation of the groups ESG strategy incl. securing the BREAAM in Use status and execution of the ESG strategy to enable expansion of the anchor tenant in the Polygon House Reconfiguration of space in the Polygon House to reflect changes in tenant requirements to convert e.g. the canteen to office space and appropriate actions taken to secure NOI Assisting the anchor tenant in the Forum Karlin to increase space to ensure long term occupancy in the asset Extension of the anchor tenants to retain occupancy in PCC and to fill the vacancy in Forum Karlin
Keytsone
Lot Size Size
Polygon House
Forum Karlin
EUR 19 mil 6,500 sq m
EUR 28 mil 11,350 sq m
EUR 55 mil 21,000 sq m
EUR 45 mil 17,500 sq m
EUR 64 mil 17,600 sq m
€64m
17,600 sq m
Size
Completed and future initiatives include:
PRAHA CITY CENTER
Identified and underwrote business plan in line with Fund investment criteria. Supported client in competitive bidding process and negotiated comprehensive LOI with the sellers Managed full Due Diligence process covering commercial, legal, financial/tax and technical/ environmental matters including red-flags resolutions by agreement of commercial remedies and price reductions for a number of identified items In cooperation with the client and the deal advisory team, negotiated all transaction documents incl. a master lease to support a 2 years rental guarantee for the vacant space In cooperation with the client’s fund management team, C&W developed the acquisition and financing structure including transfer pricing documentation Assisted in preparation for the corporate approvals for the transaction at underwriting, Due Diligence and execution stages, also supported the closing process Further assisted in evaluation of the investment status of the property and transfer between Funds in Q4 2021 Successfully completed the acquisition of the property After the acquisition C&W was appointed as operational Asset Manager and Property Management partner responsible for the implementation of all asset and property management duties to maintain and improve the value and quality of the asset and its occupiers Whilst managing the building all remaining space under the Master lease has been leased and the building is now 100% occupied
Praha City Center in Czech Republic is a core-plus modern office building with a combining of high level of technical specification and reasonable occupancy costs for a central Prague CBD location.
Background
Lot size
placemaking
EDINBURGH PARK, UK - A new urban quarter comprising 1m sq ft commercial space and 1800 homes
Our ambition was to create a place designed around the happiness and success of its people where communities, investors and the planet can thrive.
OUR APPROACH TO SECURING SUCCESS
Expert Property Management to protect and grow the assets Exceptional Customer Experience enveloping the brand, environmental and social goals Engaged people with hospitality values in their DNA Innovative solutions to support engagement
UNDERSTANDING THE OCCUPIER Placemaking starts with a deep understanding of the occupier and their needs. We utilise a systemic programme of listening to occupiers and visitors and monitoring their experience. We do this with:
Leading customer experience management tools to provide insights on relationships, transactions and journeys
Scorecards & dashboards to analyse the end to end experience and benchmark performance
Listening groups to gain valuable first-hand feedback
Mystery visits to audit, measure and improve the entire environment
EDINBURGH PARK
DESIGNED TO DELIVER A BETTER EXPERIENCE reconfiguration:
We use our proven 4D methodology to deliver the perfect solution to meet our client’s goals.
DISCOVER Understand performance levers to increase value and memorable experiences DEFINE Confirm vision, requirements & scope DESIGN Curate differentiated experiences DELIVER Execute the full experience
CURATED FOR CONSISTENCY We create a toolkit for a deliberate customer journey based on strategy, customer needs and quality amenities that define the physical, emotional and sensory experience at every touch point. DELIVERED BY THE RIGHT PEOPLE IN THE RIGHT PLACES Employees are at the forefront of placemaking as they are the human face of the whole experience. We ensure an employee experience that inspires exceptional service.
Best Practice Experience Principles Occupier Insight Strategy & Brand Social and Environmental Goals ESG Wellness Diversity Safety & Security
- - - -
OUR APPROACH
Create a community of memorable experiences.
We took inspiration globally to help establish an inspiring, eclectic and inclusive programme of enlivenment.
Create a vibrant 24/7 destination
Attract existing occupiers
Drive awareness of facilities
Leverage brand & community partnerships
Create experience, innovation & positive impact
Deliver cost neutral or revenue driving activity
Utilise our facilities to showcase their potential
7
ESG Solutions & Property Management
City Developments Limited
Various
Property Management Facility Management Leasing Project Development
33,445 sq m NIA
Procuring 100% REGRO certified green electricity Overhaul of end of journey facilities Installation of vehicle charging network to all car and motorcycle spaces Increasing biodiversity, incorporating pollinator friendly plants LED lighting upgrade in all common areas and CAT A refurbishments of office space Optimising the BMS to reduce energy consumption Creating a path to MEES compliance (Minimum Energy Efficiency Standards) Obtaining a BREEAM in Use Certification Helping to reimagine the buildings reception space and occupier wellbeing facilities.
The client required a partner that would adopt a customer centric approach, that enabled tenants to focus on their core business, whilst supporting occupiers’ wellbeing and a partner with a shared passion for ESG leadership.
Energy management is a primary focus across our managed portfolio to record, manage and reduce energy use. We partner with BMS specialists to optimise building systems to reduce energy use, whilst optimising occupier wellbeing. Using wireless sensors to monitor temperature, light levels, and air quality, electricity consumption reduced by 8% in the first 12 months, representing £195,000, with a further 5% savings identified. Working with our PDS colleagues to produce a comprehensive strategy to achieve MEES compliance by 2027 (C) and 2030 (B). A simulation model has been created, combined with information about the age, performance and life expectancy, we created a comprehensive strategy to program changes, having regard to lease events and optimal cost recovery, with a clear focus on transitioning to Net Zero Carbon.
CLIENT REQUIREMENTS
Create value through ESG lead opportunities and protect value by mitigating against ESG lead risks Improve transparency of ESG performance for Investors Set a strategy to Net Zero Carbon at a fund/portfolio level and support the Asset Management strategy at an asset level ESG data management & annual reporting
Providing AN END To END ESG MANAGED Service for a INSTITUTIONAL INVESTOR CLIENT
Corporate & portfolio level ESG strategy development including policy, governance procedure and operating model creation Portfolio compliance management Asset improvement Planning Annual and quarterly reporting including PRI, TCFD and GRESB Fit out, refurbishment, development and new construction guidance Green Leasing strategies Supply chain Impact reporting
Services
Commitment to being a Net Zero asset manager by 2040 9 funds participation in GRESB each year ‘A’ scoring in PRI submission Compliance with all regulations such as MEES with less than 2% of portfolio currently at EPC rating lower than an E.
Longstanding multi-national Institutional Investor Asset Manager client, where C&W is providing commercial property management services in the UK and mainland Europe for Industrial, Office & Retail assets.
C&W is providing Property Management and ESG services across:
185M
2000
ASSETS
ESG Solutions & PROPERTY MANAGEMENT
180 tenants, including Primark, Zara, C&A, H&M, Mango, Lefties, Lidl, Dealz, Yelmo, Ilusiona, Foster's Hollywood, McDonald’s
90,700 sq m GLA
Hypermarket reconfiguration:
We advised on the purchase of the hypermarket Restructured the hypermarket plot into 5 units with an improved tenant mix. We retained the food offer (supermarket instead of hypermarket) and introduced new anchors, that all resulted in increased footfall We rebranded new signage, exterior paint, parking entrances, digital screens and a unique vertical garden Complete refurbishment of foodcourt area and restrooms Installed a Photovoltaic Plant system for self-consumption that generates 30% savings Best Environmental Campaign & Best Marketing Campaign for biggest vertical garden in a shopping centre awarded by the AECC (Spanish Shopping Centre Council) Islazul chosen by key retailers to open: 1st Yelmo Junior kids' room in Europe,1st ToysRus new flagship in Spain, 1st Lidl in SC in Spain, 1st Dealz in SC in Spain, 1st Kiabi in SC in Madrid, 1st Snipes in SC in Madrid
• •
Repositioning:
Recognitions:
Islazul in Madrid is a unique design space with its own microclimate featuring 180 stores, restaurants and entertainment areas. We have managed the shopping centre since 2014 for Nuveen Real Estate. We continue to manage the asset for Henderson Park / Eurofund Group who bought the asset in 2024.
Thank You
