LET'S EXPLORE
IMPACT
INTEGRATED PORTFOLIO
MANAGEMENT
CUSHMAN &
WAKEFIELD
AGENDA
Integrated Portfolio Management (IPM)
Account Management & Execution
Portfolio Strategy
Technology
Our Experience
Why Cushman & Wakefield?
Why IPM
Last Updated: January, 2024
Aggregate your building, occupancy and portfolio data to enable business decisions
Continuous innovation focused on solving your most important challenges
Integrated ESG and sustainability tools and processes throughout portfolio planning
Proactive solutions enable effective responses to mitigate risk
Determine the best markets and occupancy strategies that best fit your needs
Identify opportunities for spend reduction based on critical criteria
WHY INTEGRATED PORTFOLIO MANAGEMENT?
WHY IPM
OUR EXPERIENCE
TECHNOLOGY
WHY US?
PORTFOLIO STRATEGY
ACCOUNT MANAGEMENT & EXECUTION
INTEGRATED PORTFOLIO MANAGEMENT
Operating in a more integrated and strategic way…
OUR IPM APPROACH
IPM SERVICES
DATA INTO INSIGHTS
OPERATIONS HUBS MODEL
SUSTAINABILITY & ESG
TYPICAL TEAM RESOURCING STRUCTURE
DYNAMIC DIGITAL PLAYBOOKS
PROACTIVE ACCOUNT MANAGEMENT
DELIVERY EXECUTION
HOLISTIC STRATEGIC PLANNING SUPPORT
SAMPLE YEAR WITH STRATEGIC SUPPORT THROUGH IPM
PORTFOLIO STRATEGY - DATA TO STRATEGY
INSIGHTS & ANALYTICS ON TRANSACTIONS
HOW WE DRIVE VALUE
HOW WE DELIVER
C&W DIGITAL EXPERIENCE
COSTAR AND TRIANA
C&W'S AI STRATEGY
IPM CLIENT EXPERIENCE OVERVIEW
Sample of our clients
CLICK AROUND TO EXPLORE OUR EXPERIENCES
add logos for: Ameriprise, Edward Jones, HR Block, MOJ, Otis, Royal Mail
Bespoke operating model that scales to suit changing demand
Technology platform and analytics team working seamlessly to define portfolio optimization roadmap
100% coverage of your portfolio
Global account team with direct experience in delivering against your RE goals & objectives
One P&L model will ensure effective decision making and resource allocation
Fully integrated approach to data management, portfolio strategy and delivery oversight
WHY CUSHMAN & WAKEFIELD?
A STRATEGIC APPROACH TO REAL ESTATE
Lease, market, competitor, space usage, business & demographic
DATA
Portfolio, location, & workplace strategy creation
STRATEGY
Reduce footprint, enhance workplace experience, introduce hybrid
EXECUTION
Highly experienced Account Team and local delivery experts
Robust platform to underpin delivery excellence – Global office network and best-in-class technology
Strategy led approach based on data and analytics to provide meaningful insight
15% to 40%
cost savings through data-driven strategic portfolio management and execution.
Among our global IPM clients, we have achieved a measured value of
LEASE ADMINISTRATION
COLLECT, VET AND AGGREGATE MEANINGFUL DATA
EXECUTE SPACE REQUIREMENTS UNDER OPTIMAL TERMS
TRANSACTION MANAGEMENT
ANALYZE YOUR PORTFOLIO FOR OPPORTUNITY
INSIGHTS & ANALYTICS
Landlord & Tenant Management Lease Abstraction Services Lease & Portfolio Analytics & Reporting
Critical Date Notification Expense Review, Audit & Recovery Services
Transaction Strategy & Planning Valuations
Acquisitions & Dispositions Lease Renewals & Rent Reviews Lease Restructuring & Surrenders
Location Advisory Business Intelligence
Insights & Analytics Portfolio Advisory
SUPPORTING THE IPM APPROACH
Strategic Consulting
Three service offers aligning business strategy, data, people and place
WHERE?
LOCATION STRATEGY
Business Incentives Consumer & Retail Portfolio Analytics Geographic Information Systems
Site Selection & Metro Planning Workforce Analytics Supply Chain Optimization
WHAT?
Flex Strategy Development Consulting Data Center Digital Transformation
Portfolio & Real Estate Strategy HQ & Strategic Assets M&A + PE Strategy
HOW?
WORKPLACE STRATEGY
Organizational Design Space Planning & Occupancy Wellness & Sustainability
Workplace Strategy-> Innovation Culture & Employee Experience Workplace Technology Change Management
IN THE WORLD? IN THE CITY?
REAL ESTATE?
WE WORK?
Thought Leadership & Research
FOUNDATION VIA
INSIGHTS
Trends Indices Competition
What is being taken care of
Status against critical dates Portfolio performance
What should I be thinking about?
Mitigating risk / finding leverage Trends and research with impact on your real estate Where and when to use Flex / Co-working ESG & Business risk globally
How do I compare?
To locations with targeted labor and clients To competitors
Where do I have opportunity? Risk?
Where are my biggest opportunities and risks – financially? For labor? For ESG? What areas should I be considering in a market? How can I glean more value from my lease break options?
WHAT DOES this MEAN FOR our clients
Supporting our IPM Operations and data analytics model are C&W’s Operations Hubs - global, multidisciplined, connected teams of real estate professionals that partner with on-site/in-market teams to deliver fully integrated services to C&W’s most innovative and progressive occupiers. Our Hub s are the only full-service delivery models in the industry.
St Louis, Missouri
AMERICAS OPERATIONS HUB
Budapest, Hungary
EMEA OPERATIONS HUB
Manila, Philippines
APAC OPERATIONS HUB
FULLY INTEGRATED REAL ESTATE SOLUTION
GLOBAL CENTERS OF EXCELLENCE
Reporting to
Account Team
Innovation & Best Practice Sharing
Cost Efficiencies
Centralized Training
Flexibility & Scalability
Streamlined Staffing Model
Consistent Performance Management
Centers of Analytics (COA)
Speed-to-market
Underpinning our IPM service
Our Operations Hub teams work across all our IPM service areas - from data management, to strategy and analytics, and project and program management.
By leveraging the Operations Hubs for IPM accounts, we have successfully increased speed to market by 30 percent and reduced expenses by 25 percent for various clients.
UNDERPINNING OUR IPM SERVICE
Carbon emissions must be reduced by half to achieve the globally stated carbon emission targets by 2030, and to net zero by 2050. Simultaneously, climate change poses a rising threat to physical assets, which investors and occupiers need to account for and mitigate.
The built environment is responsible for approximately 40% of greenhouse gas emissions; therefore, companies have an incredible opportunity and responsibility to help mitigate the impacts of climate change.
40%
approx.
part of total greenhouse gas emissions from the built environment
OPERATE
How do we adapt our real estate strategy to support our ESG strategy?
How can you help me get data from landlords to support ESG reporting?
How can we better integrate ESG into the due diligence process?
How can ESG help support our brand perception?
How can you help us track and report on the ESG aspects of my portfolio?
How do we create a balanced scorecard for portfolio planning that considers cost vs ESG?
How can I ensure sustainability is embedded into how our real estate is managed?
What are the standard green lease clauses that you recommend to help us meet our ESG goals?
Who is responsible – the landlord or tenant, and who pays?
What are the options as an occupier to reduce our environmental impact?
How can we integrate climate risk into my portfolio strategy?
How can real estate contribute to the ‘S’ & ‘G’ of ESG?
?
ESG & SUSTAINABILITY CONSIDERATIONS
DATA INNOVATION
SUSTAINABILITY AND THE OCCUPIER LIFECYCLE
QUESTIONS CLIENTS ASK C&W
ACQUIRE
Energy, water & waste audits
Maximize sustainability performance by operating your assets efficiently on a day-to-day basis
End-to-end utility management
Resource efficiency programs (energy, water, waste)
Decarbonization roadmaps
Renewable energy procurement
Annual reporting & disclosures (GRI, SASB, CDP, TCFD, etc.)
BUILD
Building certifications (LEED, Energy Star, BREEAM, WELL, Fitwell, etc.)
Sustainable fit-out & refurbishment guidelines
Prioritize sustainability when designing and building out your spaces and implementing capital improvements
Resource efficiency project management
ESG due diligence, scorecards, & benchmarking
Green leasing strategies & programs
Climate risk strategies
Roadmaps & action plans
Programs & policies
Portfolio ESG strategy & goals
Create value by proactively integrating sustainability into your portfolio management approach
IPM program aligned to IFM & Project management activity in sustainability life cycle
SUSTAINABLE LEASING APPROACH
Develop Sustainable Leasing Playbook
Incorporate Sustainability into Portfolio Planning
Execute Sustainable Transactions
Measure and Improve Portfolio Performance
Develop playbook aligned with your sustainability goals and industry best practices
Incorporate sustainability criteria into the portfolio planning process
Implement fully-integrated sustainable leasing process from site selection to lease negotiation to due diligence
Continuously improve by capturing key sustainable lease data in database and portfolio dashboards
Understand sustainability goals and objectives for real estate
Develop sustainability criteria for site selection
Build Sustainable Leasing Playbook aligned with your sustainability priorities
Define green lease clauses to be incorporated in all leases
Implement Sustainable Leasing Playbook for all new leases
Complete ESG due diligence including physical climate risk assessment for short list
Execute your sustainable site selection checklist
Embed sustainability criteria into your real estate strategy
Identify sustainability metrics to be monitored and tracked at the site and portfolio levels
Complete physical climate risk scenario analysis for your portfolio
Integrate green lease data capture into lease abstraction process
Revisit site selection criteria and green lease clauses periodically to reflect changes to your goals
Track and measure sustainability performance over time for the portfolio
1
2
3
4
EXTRACTING THE GREEN LEASE DATA AND SETTING THE BASELINE
Green Lease Abstraction Form
Performance Tracking through Triana
Green Lease Data Capture in System
GREEN LEASE DETAILS
Green Lease Signed? Building Certification Other Build Certification Energy Certification Energy Certification Value Renewable Energy Renewable Energy Type Digital Meter Utility Provider Site LED Lights Submetering Electric Charge in Parking Number of Charging Points Waste Recycling Support Waste Water Recycling Indoor Air Quality Monitoring Indoor Air Quality Data
Our Corporate ESG Highlights
ESG REPORT HIGHLIGHTS
ACCOUNT MANAGEMENT
Contract compliance Client satisfaction Service line performance Contract renewals and expansions Sector insights
PORTFOLIO MANAGEMENT
Alignment to business Strategic direction setting Proactive opportunity identification Delivery service line and scope expansion
PROGRAMMED DELIVERY MANAGEMENT
Schedule program of delivery Delivery performance Best practice operations Value-add reporting
Market expertise Technical expertise Opposing-party engagement and negotiation
Typical team resourcing structure
BROKERS
PROJECT MANAGERS
CONSULTANTS
EXECUTIVE OVERSIGHT
ACCOUNT LEAD
CLIENT RELATIONSHIP LEAD
PORTFOLIO ADMINISTRATION LEAD
ACCOUNT MANAGER
STRATEGIST
AMERICAS TRANSACTION LEAD
EMEA TRANSACTION LEAD
APAC TRANSACTION LEAD
PROGRAMME MANAGER
STRATEGY CONSULTANT
Our IPM Account Management partnership approach is built on these fundamentals
Become an integrated part of the Client CRE team. Ensure a seamless and coordinated approach to portfolio management and service delivery. Find new ways to solve current and future challenges. Become a trusted advisor to Client.
PROVIDE INSIGHTS
ALIGN TO CLIENT OPERATIONAL GOALS
CONTINUOUS FOCUS ON PORTFOLIO STRATEGY
IMPROVE FINANCIAL PERFORMANCE
OPTIMIZE LOCATION AND SPACE
DELIVER VALUE
Provide insights on local market laws, customs, and practices. Integrate client data, market data, and transactional data to provide real estate insights. Identify opportunities/ risks. Share thought leadership and subject matter expertise.
Identify future cost and operational impacts of Client real estate footprint. Capture, organize, and visualize building, occupancy, and portfolio data. Support annual portfolio planning. Develop mitigation options.
Identify targeted areas for spend and space optimization based on workplace utilization, benchmarks, and market value. Understand and model financial structures to support CRE business needs. Enable right decision making.
Identify the best markets for your business and talent needs. Benchmark your costs. Plan your occupancy strategy based on true utilization. Integrate labor into location analysis.
Shared accountability for achieving client’s annual goals and objectives. Proactive and responsive. Ensure consistency and governance. Constantly innovate. Link performance to value delivered. Continuously bring forward best practices to improve delivery and performance.
Our goal is to operate as a strategic partner - an extension to your real estate team, relieving them of the management of the day-to-day requirements of the portfolio, ensuring timely, consistent, and high-quality service delivery, whilst also pro-actively bringing advice to drive innovation and enhance your real estate operation and strategy.
Account governance Model
Integrated portfolio Management
Transaction Managers & Client self-service
Key Account Team
Account Leadership
Executive Sponsors
WEEKLY/ ANYTIME
MONTHLY
QUARTERLY
ANNUALY
Weekly Call & Open book reporting
Monthly call & meeting
Quarterly meeting onsite
Annual away day
BAU & WIP KPIs Health and Safety Next Steps/Actions Accountability
Rolled up reporting People matters Personal development Best Practice exchange Process improvement
QBR’s – planning & reflecting Closed Transactions Financial review & Forecasting KPI review Opportunity & risk assessment Continuous improvement
Vision and Strategy Setting Ideas & Innovation Budgeting / forecasting Overall Account Review Operational & Strategy review
This is day-to-day business as usual functionality and assumes no issues which require remediation.
This focusses on monthly activity summaries, progress towards broader goals and issue identification.
Major contract event, where strategic reviews take place, assessing progress towards core goals, planning for next quarter and savings realisation assessment.
The highest level of service review focussing on performance vs. success and setting the platform for Stage 2 innovations.
Local information sharing
Regional rolled up reporting
Account level strategic review
Annual Vision Setting
Governing our high-quality of service anywhere
Ensures consistency of service delivery
Increased transparency and operational efficiency
Improved accountability and role-based viewing
Enhanced Functionality: Favorites, Search, Wiki-like Navigation
Dynamic Content Creation & Real-time Feedback
Published Version is the Single Source of Truth
PLAYBOOK DEMO SITE
Confidently global and expertly local
C&W Owned/ Affiliate Office
C&W Coverage
Limited Coverage
400
Offices
6,847
Brokers
52,000
Employees
$10.1B
Revenue
60
Countries
Transaction Management
89B
SF
47K
TRANSACTIONS
$238B
TRANSACTION VALUE ANNUALLY
Portfolio Administration
158K
SITES MANAGED
29K
LEASES ABSTRACTED
$11B
RENT OBLIGATION MANAGED
Awards & Recognition
C&W named the world’s top commercial real estate advisor and consultant for the fifth consecutive year by Euromoney’s 2022 Real Estate Survey.
OPERATIONS HUB
Our approach to strategic planning is integrated and globally consistent, leveraging not only the expertise within our account teams, but also a global platform focused on providing proactive insight and analytical support, and strategic consultancy to our clients.
INCORPORATION OF STRATEGIC DRIVERS FROM PORTFOLIO LEVEL TO SITE LEVEL
BUSINESS STRATEGY
LOCATION & TALENT
COMMUNITY & ESG
WORKPLACE
Global Portfolio Planning
Metro Planning
Site Strategy Execution
TRANSPARENCY, OPERATIONAL INSIGHTS
Integrated Portfolio Management is supported by Insights & Analytics, a global offering focused on providing proactive insight and analytical support to our clients.
Analytics embedded into all our solutions
Transparency
What do I have in my portfolio / where?
Operations
What is happening in my portfolio that I need to address? How can I implement best practices in reporting?
Insights
What opportunities are within my portfolio? What should I be thinking about? How do I compare? How can I flexibly respond to changing business needs?
Data-driven proactive identification of keyportunities
On-Demand Strategic Consultancy
Transformation & complementary services
EXPERT ADVISORY
Possible Solutions
What actions can we take to resolve the challenge?
Predict
What will happen next? How can we anticipate and prepare?
Transformation
What actions can we proactively take to positively influence the anticipated portfolio challenges?
Standard IPM Offering
Data driven insights
PROACTIVE INSIGHT PACKAGES
MONTH 10
MONTH 11
MONTH 12
INSIGHTS PACKAGE 3 DELIVERY:
e.g. Competitors & Trends
Quarterly Top Sites Report Review
MONTH 7
MONTH 8
MONTH 9
Custom Workplace Analytics Reports
INSIGHTS PACKAGE 2 DELIVERY:
e.g., Top Mark-to-Market Opportunity
MONTH 4
MONTH 5
MONTH 6
INSIGHTS PACKAGE 1 DELIVERY:
e.g. Top Tech Labor Cities
Full Opportunity Review
ANNUAL PORTFOLIO ASSESSMENT
MONTH 1
MONTH 2
MONTH 3
TRANSITION:
Current State Review and "Art of Possible"
Annual Global Tech Cities Report
Exact timing is adjusted in Transition to align to Business Calendar (e.g., capital planning approval cycle, leadership reviews)
click arrow to tour around the quarters
Collaboration with Client, Account Team, and Platform
e.g. Labor & Competitors
Quarterly Global Market Beat Report
Commute Analysis & Transaction Financial Analysis Support
Analysis resulting from previous discussions or specific in-depth project
IPM ANALYTICS & INSIGHTS
DATA MANAGEMENT
Ensure consistency, increase transparency and improve accountability on global/local level via Triana.
TRANSACTION/ FINANCIAL ANALYTICS
Robust financial (cash flow and P&L), sensitivity and scenario analysis to support site decisioning.
PORTFOLIO OPPORTUNITIES
Proactively identify opportunities and accelerate portfolio performance transformation
METRO INSIGHTS
Insights to align enterprise objectives to real estate opportunity: e.g. commute, competitors, ESG, desired workplace ecosystem
BAU ONGOING DELIVERY
We deliver curated technology solutions, expert services and data-informed insights at the intersection of our services and platforms. The aim is to enhance the digital experience for both our clients and the account teams that service them.
WE PROVIDE:
OUR CLIENTS WANT
NON-PROPRIETARY TECHNOLOGIES
that don’t hold you captive
DATA INSIGHTS
from a consolidated, integrated, expandable BI platform
FLEXIBILITY
to use the best fitting technologies when needed
INNOVATION
through technologies that fit their situational needs
Purpose-built for partnership and collaboration
Prefabricated integration, reporting, and analysis
Ownership on demand / IP flexibility
Packaged collection, best-in-class systems
Open, plug and play architecture
Technology: How We drive value
Investing in tech that resonates with Our clients
SERVICE REQUEST APP
Training Platform
Business Intelligence & Analytics
Digital Playbooks
Collaboration Portal
Workplace Experience Tech
CLIENT-FOCUSED
BEST-IN-CLASS
SCALABLE
INTEGRATED
SECURE
technology - c&w digital experience
ESB
ENTERPRISE SERVICE BUS
TRANSACTION MGMT. & PORTFOLIO ADMIN.
FINANCIALS & PROCUREMENT
OCCUPANCY & WORKPLACE
PROJECT MANAGEMENT
Core Technologies
(non-proprietary)
Connecting our people to data, process, and technology through a unified and cohesive solution.
Fully Integrated, Global Technology Platform
C&W’s data aggregation and visualization tool for enhanced business intelligence and critical decision-driving insight. Integrating systems to bring together portfolio data, market benchmark data and project information into a single online portal.
NEW CLIENT SOLUTIONS
Empowered to develop new, innovative client solutions, solving entrenched issues with renewed energy and new thinking
AT-A-GLANCE INSIGHTS
Cutting-edge dashboards provide at-a-glance views of critical focus areas, driving valuable actionable insights quickly
DATA INTEGRATION
Level-setting, mapping, and aligning our data—ensuring quality outputs and accurate assessments
HOLISTIC PORTFOLIO VIEWS
Portfolio views offer global, multi-service data and strategy opportunities across client portfolios—no siloed views
SIMPLICITY AND EFFICIENCY
Simplified tech kit—identified best-in-breed modules across service lines and geographies to drive efficiency and consistency
Technology: How We deliver
TRIANA DEMO SITE
(Only available for authorized C&W employees)
CoStar data will integrate with the Triana platform to bridge key portfolio data and metrics with industry benchmarks to drive operational, financial, and economic performance metrics
Cloud-based tool that harnesses transaction and lease data for critical date, records, abstract, and action management:
Cushman and Wakefield’s Business Intelligence (BI) Module, Triana:
Intuitive software, automated reporting CPA tested, industry-leading solution, track record of FASB and IASB compliance Financial reporting meets Sarbanes-Oxley requirements
Proprietary platform Aggregated data from various internal, client, and third-party applications Transforms data into useful information to drive highly-valued, strategic portfolio decisions
costar and triana
ipm technology
thought leadership & research
A New reason for the Office: Connection and Inspiration
Technology has enabled the workforce to be more virtual and as most employees now have choice of where to-work, there's something different about the office these days. It's not just the casual attire, the prevalence of videoconferencing or hybrid work environment
RESEARCH
What Occupiers Want: Global Survey Results 2023
Highlights from this year's What Occupiers Want report include perspectives on workplace design, global talent recruitment, flexible work and changes to real estate portfolios.
Podcast: Reworking the Workplace
PODCAST - WORKPLACE
In this episode, Michael Creamer is joined by Nicola Gillen, Richard Pickering, Sophie Schuller, and Zoe Humphries, lead authors of our new book "Reworking the Workplace" published by Royal Institute of British Architects (RIBA)
A New Reason for the Office: Connection and Inspiration | Cushman & Wakefield (cushmanwakefield.com)
What Occupiers Want: Global Survey Results 2023 | Cushman & Wakefield (cushmanwakefield.com)
Podcast: Reworking the Workplace | Cushman & Wakefield (cushmanwakefield.com)
service(s) provided
Portfolio Administration, Strategic Consulting, Total Workplace, Space Management, Planning & Occupancy, Integrated Facilities Management
portfolio size
4.6 million sf of IFM and SPO across 63 sites, 121 leases managed with $8.7m+ value, 412 leases abstracted
real estate type
Office
client since
1999
Achieved cost savings of over $183,000 by abstracting 412 leases Achieved cost savings of $160,000 via CAM audits Achieved 100% OPEX budget adherence using interactive financial models to measure financial impacts of a global pandemic and return to office Recommend Lease verbiage improvements for further savings opportunities related to OPEX reconciliations As a result of consistent and positive results in portfolio administration and sustainable IFM, Confidential Global Software Client has invited us to advise them on green lease clauses
geographic coverage
Global
Additional info
property type
relationship start year
Transaction Management, Portfolio Management, Strategic Consultancy & Workplace Strategy, Industrial Agency & Project & Development Services
1,200+ properties, 90 countires
Office, Industrial, production sites, warehouses
Global Framework since 2017 (relationship since 2011)
C&W has been working closely with Bayer since 2011, becoming Bayer’s ‘one stop shop’. We have fully integrated service offering that allows for a turnkey solution and the transition to an integrated account approach dramatically improved our position with the Bayer RE team to the point where C&W is now the preferred supplier.
Transaction Management, Brokerage, Lease Administration, Strategic Consultancy, Building Rates/Taxes, Valuations, Green Leases and Renewables, Workplace
Global (Client HQ Paris)
20.4 million sf, 688 sites
property types
Office, Data Centres, Parking, Land
2011. Contract in 2020 until 2024
C&W worked with this Client to produce a Green Leasing Guide for their global portfolio. This guide included green lease clauses and align to industry standards. A framework produced to guide client's transaction management teams as to priority clauses and intentions behind them, to support lease negotiations. In 2021 C&W and client, were awarded gold level ‘Team Transaction’ recognition through the Green Lease Leaders program in recognition of their commitment to increasing environmental performance and sustainability in buildings.
Transaction Management, Portfolio Administration, Portfolio Strategy, Project & Development Services, Integrated Facilities Management, Total Workplace, Space Management, Planning, & Occupancy
2019 (relationship with former parent company goes back to 2010)
Office, Manufacturing, & Warehouse.
Over 43 million sf across 1,072 sites, $95.4m transaction value, 975 leases managed with $118.4m value, facility management of global headquarters, 2.8 million sf SPO, 59 projects completed.
geography
Since 2010, this client steadily added service lines to C&W’s portfolio. C&W is program-managed the closures, consolidations, downsizing, and renegotiations of leases per the real estate strategic plans for 2021 and 2022. Bi-weekly reporting of savings for real estate is managed and reported by C&W.
Integrated Portfolio Management including Lease Administration and Invoice Validation, Transaction Management and Insights & Analytics.
29.3 million sf, 45 Countries, 409 sites, 330 industrial/warehouse and 79 offices
PROPERTY TYPES
Warehouse and Industrial, Office
RELATIONSHIP START YEAR
2005
C&W has implemented an all-levels approach to account management with global annual strategy days and quarterly business reviews. Additionally, we undertook portfolio optimization and space utilization strategies, and introduced CoStar alongside our Triana technology. These have generated $80 million in savings over the past six years.
additional info
Strategic Consulting, Portfolio Strategy, Portfolio Administration, Transaction Management, Integrated Facilities Management, Space Management, Planning & Occupancy
$4.3 million transaction value over 594,415 sf, 702 leases managed, 4.5 million sf SPO managed, IFM 3.2 million sf across 57 sites
REAL ESTATE TYPE
Office, Manufacturing, Warehouse
CLIENT SINCE
1998
C&W consolidated and rationalized the surplus portfolio of 463,000 sf that reduced operating costs by $26M and satisfied more than 80% of Ericsson’s cost-efficiency objectives.
Portfolio Administration, Transaction Management, Brokerage, Insights & Analytics, Portfolio Strategy, Flex Office Services
50 million sf across 1800 sites, 100,000,000 transactions 2021, 200 leases managed
Client since
2021
308 offices and 205 data centers underwent separation and were categorized as either full sublease, full assignment, or partial sublease, requiring physical separation of the space. This was completed in a 6-month period to meet the Day 1 deadline. Over 100 persons were mobilized including a global transaction team, portfolio consultants and local market experts to complete the work. The program was conducted in over 65 countries and impacted 90 K employees, representing 14 M SF and over $430 M in total annual spend.
Transaction Management, Lease Administration, Strategic Consulting, Flex Office Services
2014
35.9 million sf across 86 sites in 36 countries, $1.47 billion transacted across 22 locations, 594 leases managed with $20+ billion value, 330 leases abstracted
Review of all locations headcount vs capacity plans to ensure that the portfolio has sufficient room for headcount growth. Any locations where headcount might outgrow capacity would trigger a city-wide planning session to review different scenarios to accommodate growth.
Transaction Management, Portfolio Strategy, Lease Administration
EMEA
1.8 milion sf, 26 Locations
2000
1 C&W employee seconded into Morgan Stanley in London full time, plus two additional employees that flex time according to requirements. A successful lease regear was completed in Glasgow saving the client >$7MN over term.
Transaction Management, Strategic Consultancy, Project & Development services
31 million sf, 400 buildings, quarter of which are freehold
Office, Industrial and Manufacturing
2013
“Cushman & Wakefield listened to what we wanted to achieve and provided us with a dynamic team and flexible model to deliver on our global requirements.”
- Ian Campbell, Director of Real Estate, Rolls Royce
Our delivery model improved alignment between C&W, Group Property & individual Rolls-Royce business units. We run regular critical date reports and undertake portfolio analysis to identify value-add opportunities for reducing costs and minimizing real estate footprint.
Exclusive: Transaction Management, Brokerage, Lease Administration. Call-off: PDS, Valuations & Rating (UK)
9.72 million sf, 54 Countries
Industrial, Office, Distribution, Manufacturing & Production, Service Centres, Laboratories
2017
With no specialist real estate resources within the organization, C&W is relied upon as experts for all property matters, globally. We have continued to reduce client costs on property transactions and leases and most recently saved them US$1.8m on an acquisition in Tampa, FL, USA.
Portfolio Strategy, Insights & Analytics, Transaction Management, Portfolio Administration
2022
3 million sf across 85 sites
C&W replaced Snap’s incumbent provider and won a competitive process against our competitor’s top tech focused portfolio teams by offering a globally integrated solution focused on insights, proactivity and global consistency. C&W further differentiated itself by aligning the firm's diversity, equity & inclusion (DEI) strategy and expertise to the needs of the client.
Transaction Management, Lease Administration and Portfolio Strategy
1.3 million sf, 53 sites
Office, Industrial
xxx
xxxx
Wood Group
Transaction Management, Portfolio Administration, Project & Development Services, Strategic Consulting
Americas
52 million sf accross 350 sites
2012
Based on our innovative and seamless strategy and fully integrated delivery model, Pfizer elected C&W to sell its current headquarters, and acquire a new, state-of-the art building for relocation in Manhattan. As a result of the ongoing success of GOS’s integrated service model and vast expertise, Pfizer awarded C&W a third no-bid renewal for IPM in 2021.
"The Cushman & Wakefield account team is very responsive, flexible and a great thought leadership partner. Our Account Director is extremely motivated and accepts all requests and drive them to solutions."
Transaction Management, Lease Administration, Portfolio Planning
Confidential
Warehouses, Offices
2011
Cushman & Wakefield have been working closely with TNT / FedEx for more than 11 years and have taken a proactive role in the FedEx integration with TNT. During this time we have delivered excellence in data management and identified significant savings for the client, having advised on portfolio matters across 24 countries.
Integrated Portfolio Management, Lease Administration, Transaction Management, Brokerage, Strategic Consulting, Valuation & Advisory, Rating, Project & Development Services, Town Planning, Rating
Global (HQ Scotland UK)
9.5 million sf, ~2k Locations
Retail (~ 850), Offices (~120), ATM’s (~500), Industrial & land, Mobile branches, Cash centers, Car parks, Data centers, Residential, Disaster recovery centers
December 1999, with wider services from 2021
C&W undertook a project to review the 302 sites sitting on the banks IAS37 provisions, and deep-dived into the top 21 sites (accounting for >80% of circa £430m of value). Because of the unique nature of the bank and IFRS16, its in a unique position to buy in properties which on paper produce significant upside, whilst as a standalone market deal would otherwise not be the case, i.e. the buy-in of 2 Manchester long leaseholds for £436m generating a fee of £1.72m and this is being followed by the sell on of one of the offices for circa £85m and another fee of £350k.
Estates Management, Transaction Management, Strategic Consulting, Lease Administration, Project & Development Services
UK
2,346 locations
Supermarket retail, high street retail, industrial and office
December 2013
C&W has created 80 bespoke reports for Sainsbury's Argos to address their repeatable reporting requirements. One example is a new debt management analytic tool, integrated to the client's Triana environment. The tool increased the client's ability to visualize and analyze the debt position - particularly important during the COVID-19 pandemic and to manage the associated debt because of repeated lockdowns.
The Entergy CEO engaged C&W to look strategically at all real estate assets in their 440-property portfolio. Project goals were to align the portfolio with business requirements, capture latent cost-saving or asset monetization opportunities, and to reduce total portfolio size. Partnering with Entergy, we have achieved the net reduction of total buildings in the portfolio by approximately 14%. We eliminated an estimated $37 million in deferred maintenance costs while keeping the employee turnover rate stable and employee satisfaction scores unchanged.
Transaction Management, Strategic Consulting, Project & Development Services, Space Planning & Occupancy, Integrated Facilities Management
5.9 million sf across 463 sites
C&W developed a template for designing and constructing all future Regional Integrated Logistics Centers, Product Distribution Centers, and Cross Dock Facilities. The introduction of Quickbase has been a game-changer for FCA. It allows for constant project tracking to ensure on-time completion using a color-coded system and can track three different forms of cost savings – rental savings negotiated over term, total concession savings and total deal savings. C&W has helped FCA achieve cost savings, cost avoidance and value-added services of more than $39 million since 2016.
Transaction Management, Property Administration
Full service in United States, Canada and Mexico. Project-based in Asia Pacific
91 million sf
Industrial
1996
In 2021 C&W was engaged by IBM to support the separation of their managed infrastructure services company, Kyndryl. Prior to the separation, Kyndryl was co-located with IBM’s other business units across both the office and data center locations. Within nine months, 586 leases were to be fully or partially transferred from IBM to Kyndryl across 65 countries in collaboration with another CRE service provider who managed the data center locations.
Strategy, Portfolio Administration, Transaction Management, Flex Office Advisory
50 million sf
Office, Data Centre, Land, R&D
C&W achieved cost savings of more than $55M during lease renegotiation for French HQ, and $20M over the lease term for their Russia location as well as cost avoidance of $10.7M for London office.
Global: Transaction Management, Brokerage. EMEA: Integrated Facilities Management. Americas: Space & Occupancy Planning. EMEA & APAC: Project & Development Services
$4 million transaction value with 4 million sf transacted, IFM manages 2.55 million sf across 74 sites
Office, Retail
C&W was appointed in 2014 to provide Account & Transaction Management services across EMEA. Together, our teams have completed 463 successful transactions, reduced Oracle’s footprint by 1.57M square feet, and driven nearly $100M in cost savings to Oracle’s overall run rate.
Transaction Management (Exclusive); Project and Development Services (Panel)
EMEA & LATAM
EMEA 4.5 milion sf; LATAM 685,000 sf
C&W represented Salesforce in the most recent piece of its urban campus – a 714,000 SF lease – the second-largest office lease in San Francisco’s history and the acquisitions of branded and names ‘Salesforce Towers’ in London, UK, Sydney, Australia, Tokyo, Japan, and most recently Dublin, Ireland which was the biggest single office acquisition in Irish history. C&W guided the development, refresh, and rebuild of sites to align with brand and culture and serve as the prototype for other concurrent global projects – saving 30% ($1.6M) in one year while achieving perfect 4/4 client satisfaction score in 6 of 12 categories including “bringing innovation and continuous improvement to the account,” overall score averaged 3.7/4 . Our recent Lease Audit savings totaled $1,085,152; performed 174 lease abstractions with 99.9% accuracy; 2,628 invoices processed with 100% timeliness.
Portfolio Strategy, Transaction Management, Project & Development Services, Workplace Solutions, Flex Office Services
1.3 million sf
2004
"I wanted to drop a quick note to let you know what a great job the team are doing. This week in particular, has been challenging with 11 store closures, 9 site decommissions and the fires … all alongside the usual BAU activity across the Estates, FM, Projects and Finance teams."
Duncan Clark Commercial Manager, Virgin Money
Integrated Facilities Management, Integrated Portfolio Management, Strategic Consulting, Total Workplace, Project & Development Services
2.3 million sf across 366 locations
Retail, Office, Data Centre
2007
C&W was challenged by this Global Aerospace Client to meet aggressive cost savings targets across their global portfolio. We achieved $100M+ of lease savings and incentives, consolidated portfolio and reduced by 10 million sf and unlocked cash and value from the portfolio, generating over $1B of income via capital markets transactions.
88 million sf, 1,660 locations
Office & Manufacturing
Transaction Management, Portfolio Administration, Project Management, Facities Management, Strategy, Space Planning & Occupancy
250 locations, 4 million sf
2015
At the start of the relationship C&W worked with Ameriprise to reduce cycle times, improve integration, and portfolio visibility. C&W then implemented a transformational program that would integrate the delivery of Transaction Management and Project Management services and allow our team to leverage data, streamline processes and deliver insights. The program helped to identify opportunities to improve consistency and efficiency, as well as industry best practices.
Transaction Management, Portfolio Administration, Project & Development Services, Integrated Facilities Management
19.9 million sf, 15,600+ locations across U.S. and Canada
Retail, Office
1993
$475,000+ in lease admin savings in 2020 Developed and launched 10 year, $250M capital improvement program to upgrade all 15,000 branch location in the U.S.
Transaction Management, Project Management, Space Planning & Occupancy, Facilities Management, Portfolio Administration, Strategic Consulting
6,741 locations, 11.6 million sf
Delivering up to 500-600 new offices per year. Renewing 1,800-2,600 leases annually with lease commitments of approximately $290M, transmits rent for 6,700 locations Achieved a three-year $35 million expense reduction through renegotiation and renewal Oversaw the replacement and retrofit of over 5,000 signs from neon to LED from 2013-2015 as part of a 3-year program Designed a custom field accessible BI tool for footprint analysis and recommendations
Transaction Management, Lease Administration, Project & Development Services
53,200,000 sf, 2,158 leases managed
2019
C&W operationalizes our service through a simple governance & reporting cycle comprising data-driven rolled-up reporting monthly, quarterly, six-monthly, and annually. Coupled with our underlying technology platform TRIANA which provides easy-to-use visualizations of property & business information to enable informed and assured property decisions all of which is accessible 24/7 through the client portal. Through C&Ws work we have to date delivered over £14m in savings and over £4m in capital receipts to the MOJ.
Transaction Management, Portfolio Strategy, Facilities Management, Lease Administration, Project & Development Services
16 million sf across +2,000 sites
Office, Industrial, Flex
2010
Implemented Co-Star and Power BI dashboards to provide real-time data that informed client decisions Completed 129 transactions across the globe resulting in $1.657M (USD) in rent savings tracked in CoStar Evaluated space needs for current and future headcount, deployed flexible workspace for efficient occupancy, and identified opportunities to consolidate and downsize Reduced holdings by 226,000 square feet in the first year
Estate Management, Asset Management, Lease Administration, Brokerage, Valuation & Advisory, Project & Development Services
1,346 leased & 806 owned, 3.1 million sqm (33 million sf)
Office, Industrial, Retail, Data Centres & Other
Annual inspection programme focusing on different areas of the portfolio each year. Inspections previously documented in shorthand notes on site and then typed up when back in the office. This process was replaced with the introduction of ipads and KyKloud. We invited Royal Mail to contribute to the selection/creation of the data fields, to ensure we could been capturing the data most valuable to them. By making specific reporting fields mandatory also ensured consistency in our outputs, and the ability to use ipads increases efficiency by enabling the data to be captured during the inspection (rather than noted down and then written up) and immediately uploaded for client review.
Transaction Management, Lease Administration, Portfolio Strategy, Integrated Facilities Management, Space Planning & Occupancy, Project & Development Services
104 Locations, 1.6 million sf
Results Achieved
Assisted with reducing their global run rate by 47% Partnered to evaluate their global footprint and identify 40% of their sites that could be downsized or closed Converted 30% of their portfolio to open office, eSuites Successfully launched Serraview, Tango, FAMIS360, and CoStar™ Managed $98M in global spend, and re-negotiated several major national agreements to save costs
Transaction Management, Lease Administration, Integrated Facilities Management, Strategic Consultancy, Insights & Analytics, Project & Development Services
28 Locations, 1.22 million sf
Criteo sought a global real estate partner who could help them manage their growth and implement the necessary governance structure to support their real estate function. Our technology solution includes CoStar for Lease Admin and Transaction Management, FAMIS360 and Yardi for IFM as well as the clients SAP technology. We ensured a proactive portfolio planning process to develop macro strategies to support their ongoing growth.
Transaction Management, Lease Administration, Insights & Analytics, Integrated Facilities Management, Project & Development Services, Space Planning & Occupancy, Total Workplace
116 Locations, 4.3 million sf
This Client went through a series of rigorous processes to select an exclusive global partner for their Real Estate services. C&W was appointed to provide an end-to-end integrated global service covering the entire range of occupier service requirements. C&W initiated multiple strategic consulting initiatives, including workplace strategy, mark-to-market and a comprehensive global market-by-market consolidation study to improve overall space utilization and drive portfolio savings. We also supported the client to receive Green Lease Certification.
Transaction Management, Lease Administration, Strategic Consulting, Ad-hoc Project & Development Services
portfolio Size
375 Locations, 1.2 million sf, 46 Countires
2018
Since the MSA with C&W, Sulzer has averaged savings of more than EUR 4 million annually, versus an average real estate spend of EUR 800,000. Savings are tracked comparing previous rents and total rents paid with a 12-month outlook. The global real estate team has built an excellent reputation within the Sulzer business over the last several years, and is now a trusted, value add team that the local businesses are happy to engage with; C&W supports the RE team through immediate and specific market updates and scenario analysis. C&W assists in country deep dives, which are regularly undertaken throughout the year to review 3-5-year consolidation plans, in which the global RE presents various RE solutions in keeping with their business strategy.
Transaction Management, Lease Administration, Insights & Analytics, Total Workplace
57 Locations, 6.1 million sqm
Office, Industrial & Manufacturing
C&W is supporting Harley-Davidson to deliver portfolio optimization and consult on their future of work strategy.
Transaction Management, Lease Administration, Sub-Tenant Management, Insights & Analytics, Portfolio Strategy & Financial Advisory, Strategic Consulting, Integrated Facilties Management, Project & Development Services
405 Locations, 13.7 million sf
Office, Data Centers, Manufacturing
In 2020, when the global pandemic shifted all of their employees to at-home workspaces, HPE took advantage of this opportunity to accelerate their space reduction plans. In partnership with the C&W account team, HPE and C&W introduced the Global Disposition Program to effectively manage, track, and report on all disposition actions. From a portfolio-wide perspective, there have been 26 completed projects resulting in a total recovery of $173M against a $188M remaining obligation, which is a 92% recovery.
Transaction Management, Lease Administration, Integrated Facilities Management, Project & Development Services, Space Planning & Occupancy
Global IFM, Americas IPM
portfolio
96 million sf, 36,192 Locations
Office, Retail, Industrial
Completed 250 transactions in the second half of 2021 valued at more than $500M Achieved over $75M in value-added savings and cost avoidance
Transaction Management, Lease Administration, Insights & Analytics, Strategic Consulting, Total Workplace, Integrated Facilities Management
1.2 MSF across 19 countries, 65 leases managed
2016
RESULTS
Achieved the sale of Sage Newcastle HQ of 210k sqft within less than a year in 2021. Secured a 57,000-square-foot NORAM hub in Atlanta in a timber building under construction with high environmental standards. Delivered proactive portfolio strategy backed by CoStar. Provided automated portfolio reporting and a direct client interface for transaction management.
3 Locations, 2.4 million sf
C&W are supporting Unum to shift from long-term leases to co-working environments. They are also looking to dispose of their owned portfolio. They have cost saving targets of $10m by 2026 which C&W is supporting to deliver.
Transaction Management, Lease Administration, Integrated Facilities Management, Project & Development Services
111 Locations, 2.9 million sf
xxxx, xxxx, xxxx,
Lxxx
Transaction Management, Lease Administration
193 Locations, 810,000 sf
In 2018 this was a first generation outsource with 352 properties. C&W developed a transitional project plan and governance the surrounding transitional period. We worked with workstreams to ensure all elements of a strong go live were delivered on time and to the highest standard.
Transaction Management, Lease Administration, Strategic Consultancy, Integrated Facilities Management, Project & Development Services, Space Planning & Occupancy
9 million sf
Office, Retail, Clinics
Our team is actively supporting the client’s growth by utilizing demographic analyses and C&W strategists, helping the client make informed decisions regarding site selection and determining the best targets for expansion efforts. Once the clinical sites have been selected, our team then oversees the development of the spaces in preparation for the opening, then operations once they are servicing patients.
c&w AI+
AI Built with People and Partners
Our VISION is to embed AI across all digital workflows throughout the CRE lifecycle, optimizing our colleague experience while creating proprietary tools that fulfil clients’ thirst for insights.
To achieve our vision, our STRATEGY is to further how our proprietary data yields intellectual property, and establish partnerships that optimize common enterprise tasks, such as email or content generation
We have partnered with globally recognized organizations with impeccable credentials and strong reputations
MIT are prestigious thought leaders and have been at the forefront of technological change for generations. We’re the only commercial real estate company with exclusive participation in their AI’s Impact on the Future of Work study
We’re aligned with one of the world’s largest professional services consulting firms to help clients build and deploy generative AI technology.
We have partnered with Microsoft to set up our C&W Generative AI infrastructure, which ensures security and protects C&W and client data. This includes Copilot Chat as C&W’s enterprise-secure version of ChatGPT and DALL-E.
ai+ in iNTEGRATED pORTFOLIO mANAGEMENT (IPM)
We have deployed automation tools including UIpath and Microsoft Flow to many areas of IPM, especially Finance and Lease Administration.
Advanced Statistical Models
Robotic Process Automation
Text Recognition/Extraction
We undertook a comprehensive market assessment of vendors for optical character recognition and natural language processing.
Insights & Analytics team provide Portfolio+ using advanced statistical modelling with scenario development. We use Alteryx for a number of other automated modelling use cases, such as commute mapping.
Lease Admin Super Mojo data entry automation Transaction Management ENGAGE automation
Finance CoStar-Yardi automation Lease Admin Abstraction SharePoints
Lease Admin new market assessment of vendor capability for AI-enhanced abstraction Finance new invoice reading and matching tool including machine learning
AI-powered abstraction of Energy Performance Certificates
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