When Chatbot Models Fall Into Place
Customer Success Story:
About Our Customer
One of our customers is a Fortune 500 company, working across multiple industries.
Despite the chatbot market being relatively new, this customer knew chatbots could provide a competitive advantage, but didn’t realize just how complex the whole training process could get.
Low success rates
Limited time and resources for dealing with delays
Inconsistent ways of measuring chatbots' performance
Complicated workflow for training chatbots
Limited external support
The Challenge
First-to-market AI optimization solution that application that addresses the challenges associated with understanding the performance of your chatbot and determining how to improve its accuracy.
Gartner introduced Cyara to the company's VP of technology, who had complete confidence that Cyara would help simplify its processes. Why? Because Botium is the only one that predicts how a chatbot behaves before and after it goes live.
Because it’s cloud-based, Cyara Botium setup is really straightforward. This enabled the organization to start testing and training its chatbots more efficiently very quickly.
Using Botium, this company gained a complete bird’s-eye view of its chatbots, and a crystal-clear visual representation of its data. This gives it everything it needs to assess the performance of its chatbots, predict any potential fallbacks, and plan ahead with comprehensive roadmaps.
The Solution
After restructuring our model with the highest traffic using [Botium], customer questions fall into the correct intent 94% of the time.
- Senior Project Manager
“[Botium] has quickly become an essential component of our chatbot development and sustaining efforts.”
The customer perspective:
Outcomes
95% accuracy in terms of identifying the right intent in customers’ questions
"Our [Cyara Botium] tuned models are performing at least 2x better than our models without.”
Easy-to-understand visual representation of data
In-app training video
Reliable and dedicated support team
New features added regularly
- Senior Program Manager
If you want to improve the performance of your model using a visually pleasing and extremely powerful tool, look no further.
Learn More about Botium
Learn More about Botium