Embedding Resilience to Conquer Uncertainty
Embracing Impactful Innovation to Rise Above
© Cyient 2020
cyient.com
Leading with Resilience
Cyient’s Response to COVID-19
Leading with Resilience.
Awards & Accolades
Rewind 2019-20
Cyient Contributes to Telangana Chief Minister’s Relief Fund to Fight COVID-19
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Karthikeyan Natarajan Joins Cyient as President and Chief Operating Officer (COO)
Cyient Contributes to Telangana Chief Minister’s Relief Fund to Fight COVID-19
Karthikeyan Natarajan Joins Cyient as President and Chief Operating Officer (COO)
Cyient Establishes a State-of-the-Art Development Center in Warangal
Resilient approach
INNOVATION
OVERVIEW
AWARDS
IMPACT
cYIENT hEROES
Rewind 2019-20
COMBAT
SUSTAIN
EMERGE
Pandemics are unique events posing complex challenges. At Cyient, we are striving to combat, sustain, and emerge stronger from the impact of COVID-19. As we recover, new sobriety is setting in. While our customers recalibrate their priorities, we are reimagining the way we do business and redesigning our offerings across the value chain, so that we can continue to move forward, successfully build enterprise resilience, and become the epitome of the new normal.
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Cyient is enabling the Telangana State Police to manage the COVID-19 lockdown better while protecting their teams using our drone-based surveillance technology. This technology helps the police make lockdown-related announcements and organize their ground forces to monitor the situation in congested areas of Hyderabad city.
Empowering Authorities to Implement Effective
Lockdowns Using Drone-Based Surveillance
Cyient helps medical and healthcare professionals, as well as agencies, better adapt in their fight against COVID-19 by opening avenues for research, training, and communications through technologies such as IoT, AR, VR, and 3D printing.
Leveraging Immersive HealthcareTechnology Services to Combat the Pandemic
Cyient enhances customers’ supply chain reliability and responsiveness and ensures maximum resources are available to healthcare workers, first responders, and the general public through analytics-based solutions such as asset tracking and management, predictive maintenance, connected equipment, AR, and VR.
Minimizing Risks and Mobilizing Critical Supply Chains
with Analytics-Based Solutions
Cyient helps maintain assets, improve network reliability, and reduce maintenance costs through industry-specific vegetation and asset monitoring solutions. These solutions leverage geospatial, AI, and ML technologies to provide useful insights while enhancing the safety of the field force by minimizing field inspections, prioritizing operations, and improving efficiency even amidst a pandemic.
Safeguarding Assets and Reducing Downtime with
Next-Gen Vegetation and Asset Monitoring Solutions
Cyient’s 5G deployment solutions and services define the migration roadmap toward the 5G NSA standard. They efficiently identify rollout areas and optimize site planning, as well as expedite smarter and faster rollouts—including site verification and benchmarking in post-deployment operations. Ensuring seamless services even during the pandemic has been critical to aid consumers and help businesses around the world effortlessly embrace work-from-home.
Enabling the Telecom Sector to be the Backbone of
Economic Growth with 5G Deployment Solutions and Services
Resetting with Innovation
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We, at Cyient, continuously connect the dots to explore sustainable engineering and creative applications of emerging technologies. Our domain expertise and strategic capabilities across a range of industry verticals allow us to look at the larger picture and find technological solutions that align with business needs. Our application-focused approach to innovation enables us to develop outcome-based solutions that deliver business impact while offering flexibility and scalability.
Our Solutions and Actions
Gaining New Ground through Customer Satisfaction
At Cyient, we place our customers’ experiences and feedback at the center of our strategies, policies, and approaches. It is thus of utmost importance to revisit our relationship with our customers every year to help us continuously improve our solutions, processes, services, and engagement with them. With this belief, the annual Customer Satisfaction Survey 2019 was conducted with our customers across the globe and different business verticals. Here’s a look at what our customers had to say about us across two parameters.
Fulfilled Customer Expectations
Through the year, we have ensured complete customer satisfaction through the efficient and timely delivery of our high-quality, best-in-class technologies.
Key Performance
Highlights
Cyient’s 5G deployment solutions and services define the migration roadmap toward the 5G NSA standard, help in efficient identification of rollout areas and optimal site planning, as well as expedite smarter and faster rollouts—including site verification and benchmarking in post-deployment operations. Ensuring seamless operations through the relentless march of the pandemic has been critical to aid consumers during the crisis and help businesses around the world effortlessly embrace work-from-home.
Cyient’s 5G Deployment Solutions and Services Ensure That the Telecom Sector Continues to Be the Backbone of Economic Growth during the COVID-19 Upheaval
Cyient helps maintain assets, improve network reliability, and reduce maintenance costs through industry-specific vegetation and asset monitoring solutions. These solutions leverage geospatial, AI, and ML technologies to provide useful insights while enhancing the safety of the field force by minimizing field inspections, prioritizing operations, and improving efficiency even amidst a pandemic.
Cyient’s Next-Gen Vegetation and Asset Monitoring Solutions Seamlessly Safeguard Assets and Reduce Downtime
Cyient enhances customers’ supply chain reliability and responsiveness and ensures maximum resources are available to healthcare workers, first responders, and the general public through analytics-based solutions such as asset tracking and management, predictive maintenance, connected equipment, AR, and VR.
Cyient’s Analytics-Based Solutions Reduce Risks and Seamlessly Mobilize Critical Supply Chains
Cyient helps medical and healthcare professionals, as well as agencies, better adapt in their fight against COVID-19 by opening avenues for research, training, and communications through technologies such as IoT, AR, VR, and 3D printing.
Cyient’s Immersive Healthcare Technology Services Play a Critical Role in Combating the Pandemic
Cyient is enabling the Telangana State Police to manage the COVID-19 lockdown better while protecting their teams using our drone-based surveillance technology. This technology helps the police make lockdown-related announcements and organize their ground forces to monitor the situation in congested areas of Hyderabad city.
Cyient Empowers Authorities to Implement Effective Lockdowns Using Drone-Based Surveillance
A W A R D S
Second place in “Company of the Year” category
European Diversity Awards
2019
A PAT on the back
Awards and Accolades
Winner in “Exemplar of Inclusion” category
Working Mother Media and AVTAR Group—Most Inclusive Companies Index
2019
Winner in “Best Companies for Women in India” category
Working Mother Media and AVTAR Group Awards
2019
Winner in “Diversity in Rail” category
Rail Business Awards
2019
Cyient has shown exceptional speed and agility in re-configuring their supply chains to ensure zero production disruption for our product amidst the India lockdown.
ONWARD AND UPWARD TOGETHER
Digital Breakthroughs
Key Performance Highlights Message from Chairman & CEO Leadership Team Locations CSAT
Key Performance
Highlights
Message from
the Chairman & CEO
Message from
the Chairman & CEO
Senior
Leadership
Senior
Leadership
Locations
Locations
CSAT
CSAT
Senior Director, Sourcing,
Medical Customer of Cyient
Wido van de Mast, CEO, VolkerWessels Telecom
Against the backdrop of the unprecedented lockdown in India, we truly appreciate the speed at which Cyient moved to minimize disruption to our business, ensuring 100% performance within a couple of days.
VC Sajjanar, IPS Commissioner, Cyberabad Police
The critical assistance and timely services rendered by Cyient to the Telangana State Police to ensure effective implementation of the lockdown is highly appreciated. We commend Cyient for being a responsible corporate citizen.
Joris Stuurman, Asset Registration Team Leader, Alliander N.V.
When the lockdown in India started, we were concerned about reaching our goals set with Cyient. But, Cyient reassured us that everything would be back on target within three weeks. To our surprise, this was achieved in less than two weeks. Cyient made an impossible task look easy.
Sriram Natarajan, Founder Director and CEO, Molbio Diagnostics
Given our long-standing relationship with Cyient, we are very excited to partner with them to ensure that our game-changing Truenat technology reaches the frontline healthcare professionals for rapid and accurate screening which is the need of the hour.
Cyient Heroes
Business Beyond Usual
Raju Bandhela
Telecom Engineer
Making a Difference Where It Counts
Chinmay Das
Project Manager
Warangal Warriors:
Being Brave by Being Selfless
Rajesh Sandela
Project Implementation Manager
Difficult Times Do Not Last,
but Tough People Do
Dominick Visciotti
Digital Factory Manager
Love Thy Neighbor!
Meghna Lal
Senior Content Marketing Manager
Parenting in the
Times of a Pandemic
Cris Green
Executive Assistant
Business Beyond Usual
Raju Bandhela, Telecom Engineer
Making a Difference Where It Counts
Chinmay Das, Project Manager
Warangal Warriors: Being Brave by Being Selfless
Rajesh Sandela, Project Implementation Manager
Difficult Times Do Not Last, but Tough People Do
Dominick Visciotti, Digital Factory Manager
Love Thy Neighbor!
Meghna Lal, Senior Content Marketing Manager
Parenting in the Times of a Pandemic
Cris Green, Executive Assistant
Transforming the Landscape
of Smart Cities
Minimizing Future Risk
for Flood-Prone Cities
Leveraging Artificial Intelligence
for Telecom Tower Inspections
Embracing Industry 4.0 to Drive Digital Transformation for
DLM Manufacturing Facility
Powering Ahead with Seamless Connected Experiences
Facilitating Truly Immersive and Engaging Training Experiences
CSAT
Locations
Senior
Leadership
Message from
the Chairman & CEO
Key Performance
Highlights
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Revenue
$625.2 Mn
₹44,274 Mn (De-growth of 4.1% YoY)
(De-growth of 5.3% YoY)
Dividend PAYOUT
Gaining New Ground through Customer Satisfaction
At Cyient, we place customer experience and their feedback at the center of our strategy and processes. Revisiting our relationships with customers each year and learning from it is critical for continuous improvement. Here is what customers had to say about Cyient in our Customer Satisfaction Survey 2019.
Fulfilled Customer Expectations
Through the year, we have ensured customer satisfaction through efficient and timely delivery of high-quality, best-in-class solutions and services.
A W A R D S
A W A R D S
A W A R D S
Cris Green
Chinmay Das and Team
Barbara Ranno
Paul Evans
Cris Green, our associate from Minnesota, worked with other parents from her community to come up with exciting ideas to keep bored children busy during the lockdown. These include fun indoor projects, regulated activities around the neighborhood, and even a Facebook group with more than 20K members to discuss daily schedules, educational activities, resources to help children cope, fun meal ideas, work-from-home tips, and anything positive. Cris not only helped many parents keep the tireless energies of their children in check, but her ideas also assisted many parents in juggling their work, daily chores, and running after their little ones all at once.
Parenting in the Times of a Pandemic
Making a Difference Where It Counts
Unusual, but Not Alone
Warangal Warriors: Being Brave by Being Selfless
Breaking Stereotypes
Taking the River Route to Receive a Laptop
Tiding over the Pandemic
with Our Very Own Frontline Soldiers
Cyient BCP Teams
Warangal Warriors: Being Brave by Being Selfless
Rajesh Sandela
Breaking Stereotypes
Paul Evans
n
Reimagining with Digital.
e
v
i
r
Driven
Resilience
Innovation
Cyient HeroEs
Top
Embracing Innovation to Rise Above
Key Performance Highlights
Message from Chairman & CEO
Leadership Team
Our People
Awards and Accolades
Community Impact
Top Stories
Embedding Resilience to Conquer Uncertainty
Embedding Resilience to Conquer Uncertainty
Embracing Innovation to Rise Above
Key Performance Highlights
Message from Chairman & CEO
Leadership Team
Our People
Awards and Accolades
Community Impact
Top Stories
Download Annual Report
Cyient Heroes
Resilient Approach
Innovation
Overview
Awards
Impact
Cyient Heroes
Rewind 2019-20
Annual Report
Rajesh Sandela
Raju Bandhela
Cyient BCP Teams
Tiding over the Pandemic with Our Very Own Frontline Soldiers
Parenting in the Times of a Pandemic
Cris Green
COVID-19 led to a staggering humanitarian crisis, but also triggered enormous pro-social behaviors. Chinmay Das and his colleagues from the RRSTP team came together to distribute bottles of water, lemon juice, buttermilk, soft drinks, and biscuits to countless Indian migrant workers who were caught in the crosshairs of the pandemic, to alleviate some of their hardships.
Our associate Barbara Ranno runs a campaign to raise awareness about people living with rare and often chronic conditions. With a rare condition of her own, Barbara strives to increase awareness about these conditions so that diagnosis, treatment, support options, research, and funding into rare diseases become readily available. For Barbara, networking with others who also have a rare condition has been particularly helpful in learning from each other, gaining support, and finding the inspiration to go on.
Real champions emerge in the face of adversity. This was reflected in our enabling teams whose relentless efforts enabled 90% of our associates to work from home within a very short span of time. From our Procurement team, IT team, and different executives and vendors, to Marketing and Communications, HR, and Finance, each team put in concerted efforts to keep the lights on both for our customers and for Cyient. While many associates had the benefit of WFH, the Facilities team continued to work from the office premises to ensure transportation, sanitation, and safety at work. At the same time, our design-led manufacturing (DLM) unit in Mysore, South India, displayed immense grit and determination to continue manufacturing vital medical material and ensure business as usual.
These unsung heroes have selflessly put themselves in the frontline to ensure that business is not affected. Their commitment to helping the company navigate a crisis of this magnitude deserves the highest praise.
To be kind is to be brave enough not to take the easy route. Rajesh Sandela and his team from Warangal took it upon themselves to provide food to 75 families in need for 15 days during the lockdown. They also rallied together to offer fruits to more than 75 brave police officers who were tirelessly taking care of the community. This little act of kindness only reaffirms our faith that extraordinary things happen when people do something with integrity and selflessness.
Our associate Paul Evans, a middle-aged accountant, who comes from a generation that has only been exposed to different facets that aim to heighten prejudice against anyone who is “different,” is proactively breaking stereotypes, and learning to appreciate the breadth of cultural differences that people bring to an organization. Paul acknowledges that diversity and inclusion for him is like life itself, a journey, and a constant learning process. Paul is learning that diversity brings strength, not weakness, and an inclusive workplace will only enhance that strength. While everyone unknowingly brings their own unconscious bias to work, Paul is playing an active role in celebrating the richness of color, sexuality, gender, faith, and other differences at Cyient.
Raju Bandhela, one of our telecom engineers, found some of the most action-packed ways to collect his laptop during the lockdown. The laptop ended up making four stops before reaching its final destination, and had to travel by land and water before Raju could get his hands on it. Even during challenging circumstances, Raju went the extra mile to ensure business continuity for our customers.
Cyient Heroes
A W A R D S
Pratt & Whitney’s Supplier Awards
2019
Winner in two categories:
“Supplier Innovation Award” and
“Supplier Highest Productivity Award”
A W A R D S
Recognized as a “Major Contender” in the Medical Device Engineering Services category
Everest Group’s Peak Matrix™ Assessment
2019
The Cyient Foundation has been working tirelessly in several areas to contribute to the upliftment of the underprivileged. Our focus areas include education,
IT literacy, community development, skill development, and social innovation.
Schools Supported
28
Children Enrolled
18K
Cyient
Digital Centers
70
People Have Access
to IT Education
30K
A Compilation of Soul-Stirring Community Outreach Stories
Our Inspiring CSR Stories
The Telstra team visited Cyient’s Urban Micro Skill Center (CUMSC) to understand how the Cyient Foundation is helping unemployed community members. Nearly 300 unwaged community members are routinely trained at CUMSC pro bono in several skills every quarter. The Center also provides placement assistance. The Telstra team from Hyderabad and Australia contributed ₹50,000 for the purchase of training material. The visitors also interacted with the crèche children and distributed snacks and gifts.
Telstra Team Visits Cyient’s Urban Micro Skill Center
A team from Siemens, our Rail Transportation BU customer, visited the Cyient-adopted ZPH School in Gachibowli, Hyderabad, on July 15, 2019.
The visit highlighted how Cyient is using technology to improve education in a Government school in India. The team visited the Cyient Digital Center and science labs set up on the school premises. They interacted with the
students, and distributed kits and geometry boxes to them. While the school management and children were delighted with the visit, the Siemens team walked away with a better appreciation of our community-focused efforts.
A Visit by Siemens' Senior Management
Associates from various business units participated in the Republic Day celebrations in a Cyient-adopted school in Miyapur. Several sports events were organized, and the occasion helped in building a spirit of camaraderie between our associates and the school students.
Celebrating the Spirit of Sportsmanship on Republic Day
Our associates enthusiastically joined the national #Plog4Society Campaign held on November 16-18, 2019, organized by Self4Society. Participants ran for a kilometer, on a route of their choice, while also picking plastic and other waste along the way. This plogging initiative was an effort to help clean up the environment and our surroundings. Our associates also had to nominate or challenge five other people to do the same.
An Ordinary Run that Turns into an Exciting Treasure Hunt
The Confederation of Indian Industry (CII) recognized our continuous efforts in improving tree cover in the state by presenting us with the 2019 Harithaharam Award at the CII Telangana Annual Meeting 2019-20. Cyient Foundation enthusiastically participated in the Telangana Harithaharam—a mammoth plantation drive organized throughout the state to rejuvenate denuded forests and increase tree cover. We planted more than 7,000 trees around various Cyient-adopted schools and in the community and distributed over 3,000 saplings to our Hyderabad associates as a part of the “Adopt a Plant” initiative.
Mega Efforts for a Mega Plantation Drive
On the occasion of Children’s Day, meritorious students from Cyient-adopted schools across Ranga Reddy and Hyderabad districts met with Her Excellency Dr. (Smt) Tamilisai Soundararajan, Hon’ble Governor of Telangana, at the Raj Bhavan. The Governor appreciated the students’ excellent academic performance and shared motivating stories and words of encouragement to push them further to overcome their challenges and reach their highest potential.
Cyient-Adopted School Children Meet Telangana Governor
Cyient became the first tech company in Hyderabad to hold a blood donation drive to commemorate 100 years of the Indian Red Cross Society. The event, held on February 20, 2020, was graced by Dr. (Smt) Tamilisai Soundararajan, Hon’ble Governor of Telangana, Mr. BVR Mohan Reddy, our Executive Chairman, and other key members of the leadership team. The efforts of our CSR Champions, both donors and volunteers, ensured the event was a grand success.
Honoring the Indian Red Cross Society
We believe that Diversity and Inclusion (D&I) in the workplace is not just a trend. At Cyient, it is a standard—a priority that is driven top-down. Here is a look at some of our key D&I highlights in 2019-20.
More than an Expression: Small Steps to Creating a Truly Inclusive Workplace
Our D&I Programs
D&I was at the forefront of our response to the pandemic. Besides laying the groundwork to enable WFH as an option, we adopted a “hearts and minds” mantra and supported our associates through written, verbal, and virtual connections and communication on a multitude of topics. The team also encouraged our leaders to hold more video meetings, purposefully reach out to two people per day, express gratitude, and to bring empathy to every interaction.
COVID-19 Response
With the help of Diversity Resources, we created a D&I calendar that highlights all cultural, spiritual, ethnic, and historical events as well as provides inclusive tips and cultural recipes to help unite us all. In the same spirit, we have brought attention to many monthly campaigns and a few daily celebrations that we commemorated globally. We also held a culminating event called “D&I Heroes” in October, where we asked associates to vote for peers that illustrate in words and action the spirit of diversity and inclusion, to be recognized by the organization.
Bringing Awareness
We partnered with TapRecruit, a language analysis software tool that seeks to eliminate gendered or otherwise detrimental language from our job adverts. Through the use of this tool, we have been able to optimize and establish a standardized and professionally written job advert that is compelling and attractive to the full spectrum of diverse individuals that seek to help us in designing tomorrow together.
Unbiased Recruitment
We at Cyient developed a D&I dashboard that brings our organization’s data to the hands of our leaders in the hopes of driving change through a D&I lens. Our aim is to understand aspects that are leading indicators of inclusion, such as voluntary attrition, promotions, succession planning, recruitment funnels, pay parity, and managers of diverse teams, so that we can develop the necessary interventions and prove that we solve more than just engineering problems.
D&I Metrics
Our global mentoring program, DIEL (Diversity, Inclusivity, and Equity-Driven Leadership), was governed in partnership with Korn Ferry. The inaugural series focused on enabling women by removing barriers, taking down business and geographical silos, and partnering them with a diverse set of leaders. The mission is to build an environment that seeks to bridge the gender diversity gap while empowering our associates to create real change.
DIEL
The Inclusion Ambassador Program now has 100 inclusion ambassadors globally. The group has been instrumental in completing more than 30 inclusion nudges in a variety of areas, including recruitment, leadership, unconscious bias, mental health and well-being, associate experience, connecting people, and transparency.
Inclusion Ambassador Program
COMMUNITY OUTREACH
equitable workplace
community Outreach
equitable workplace
Empowering Tomorrow Together
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Cyient Establishes a
State-of-the-Art Development Center in Warangal
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Cyient Strategically Invests in
Rail Cybersecurity Firm Cylus
Cyient Strategically Invests in Rail Cybersecurity Firm Cylus
Cyient, together with 391 associates, made a contribution of
₹500,000 to the Odisha Relief Fund to help rebuild the state and the lives of those affected after Cyclone Fani killed 100 people and destroyed the infrastructure in the state. We appreciate the efforts of Jajati Jena, our associate, who was instrumental in driving this exercise with support from CSR, internal communications, and various engagement teams.
Rebuilding Lives and Livelihoods
Taking the River Route to Receive a Laptop
Raju Bandhela
Unusual, but Not Alone
Barbara Ranno
Making a Difference Where It Counts
Chinmay Das and Team
(Maintained the dividend payout at ₹15 per share despite a
de-growth in net profit in FY20)
58%
₹3,727 Mn
(De-growth of 23.9%)
$52.2 Mn
Normalized PAT
₹4,084 Mn (Normalized
EBIT margins
at 9.2%; de-growth of 23.4%)
$57Mn
Normalized EBIT
(De-growth of 5.1%)
$550.7Mn
Services Revenue
(Highest ever;
conversion at 56.9%)
₹4,102 Mn
Free Cash Flow
Consolidated RevenuE Segmentation
by Geography
56%
18%
26%
NAM
EMEA
APAC
