Terms & Conditions
Where to find information about us and our products You can find everything you need to know about us, Future Publishing Limited, and our products before you order. We also confirm the key information to you in writing after your order. When you buy from us you are agreeing that: • We only accept orders when we've checked them. • Sometimes we reject orders. • We charge you when you place your order • We're not responsible for delays outside our control. • Products can vary slightly from their pictures. • You have a legal right to change your mind. • You can end an on-going contract (find out how). • You have rights if there is something wrong with your product. • We can change products and these terms. • We can suspend supply (and you have rights if we do). • We can withdraw products. • We can end our contract with you. • We don't compensate you for all losses caused by us or our products. • We use your personal data as set out in our Privacy Notice. • You have several options for resolving disputes with us. • Other important terms apply to our contract. • Customs duties and taxes are your responsibility.
We only accept orders when we've checked them We contact you to confirm we've received your order and then you will receive an email (normally the next business day) to confirm that your order has been dispatched. This will include DHL tracking information.
Sometimes we reject orders Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because a credit reference we have obtained is unsatisfactory, because we can't verify your age (where the product is age-restricted), because you are located outside our delivery areas, as stated on our website or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.
We charge you when you place your order However, for some products we take payment at regular intervals, as explained to you during the order process. You will own your product once we have received payment in full.
We're not responsible for delays outside our control If our supply of your product is delayed by an event outside our control, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team: help@wallpaper.com to end the contract and receive a refund for any products you have paid for, but not received.
Products can vary slightly from their pictures A product's true colour may not exactly match that shown on your device or its packaging may be slightly different.
Your legal right to change your mind.
You have a legal right to change your mind about your purchase and receive a refund of what you paid for it, excluding the delivery costs. This is subject to some conditions, as set out below. • You have 14 days to change your mind.
• You pay costs of return
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When you can't change your mind. You can't change your mind about an order for: • products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; • goods that are made to your specifications or are clearly personalised; and • goods which become mixed inseparably with other items after their delivery.
The deadline for changing your mind. If you change your mind about a product you must let us know no later than 14 days after the day we deliver it.
How to let us know. To let us know you want to change your mind, contact our Customer Service Team: help@wallpaper.com.
You have to return the product at your own cost. You have to return your product to us within 14 days of your telling us you have changed your mind. Returns are at your own cost. You can:
• send the product back to us, using a tracked delivery service. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won't refund you the price. For help with returns, including our collection arrangements for products which can't be posted, please contact our Customer Service Team: help@wallpaper.com.
We only refund standard delivery costs. We don't refund any extra you have paid for express delivery or delivery at a particular time.
We reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new", price tags have been removed, the shrink wrap has been removed, the packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due. Our Customer Service Team: help@wallpaper.com can advise you on whether we’re likely to reduce your refund.
When and how we refund you. If you tell us you've changed your mind about a product that hasn't been delivered or one that we're collecting from you, we refund you as soon as possible and within 14 days. If you're sending your product back to us, we refund you within 14 days of receiving it (or receiving evidence you've sent it to us). We refund you by the method you used for payment. We don't charge a fee for the refund.
You have rights if there is something wrong with your product If you think there is something wrong with your product, you must contact our Customer Service Team: help@wallpaper.com. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that You have several options for resolving disputes with us.
We can change products and these terms Changes we can always make. We can always change a product: • to reflect changes in relevant laws and regulatory requirements; and • to make minor technical adjustments and improvements. These are changes that don't affect your use of the product.
We can suspend supply (and you have rights if we do) We can suspend the supply of a product. We do this to: • deal with technical problems or make minor technical changes; • update the product to reflect changes in relevant laws and regulatory requirements; or • make changes to the product (see We can change products and these terms).
We can end our contract with you We can end our contract with you for a product and claim any compensation due to us if: • you don't, within a reasonable time, either allow us to deliver the product to you or collect it from us.
We don't compensate you for all losses caused by us or our products We're responsible for losses you suffer caused by us breaking this contract unless the loss is: • Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable). • Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We're not responsible for delays outside our control. • Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
We use your personal data as set out in our Privacy Notice How we use any personal data you give us is set out in our Privacy Notice: futureplc.com/privacy-policy
You have several options for resolving disputes with us
Our Customer Service Team: help@wallpaper.com will do their best to resolve any problems you have with us or our products.
You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
Other important terms apply to our contract Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.
Customs duties and taxes are your responsibility. Please note that all orders shipped outside the UK may be subject to customs duties and taxes imposed by your local government. These fees are the responsibility of the customer and are not included in the shipping charges. We recommend checking with your local customs office for information on potential charges before placing your order.
Summary of your key legal rights The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
• Up to 30 days: if your goods are faulty, then you can get a refund. • Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases. • Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
FAQs
Please refer to our FAQs below, if you have any further queries please contact our customer service team at help@wallpaper.com
What can I expect from the Submariner book? Written by Historian, Editor, Journalist and Author, Nicholas Foulkes, the 252-page book is the first in the series of titles exploring the brand’s unique watches, produced in collaboration with Rolex. The first book to be officially authorised by Rolex, Oyster Perpetual Submariner – The Watch that Unlocked the Deep, celebrates the iconic dive watch and its remarkable history.
Are there any quantity limits on purchasing the book? Maximum 1 book per order.
The item is showing out of stock. Can I place a preorder or is it available to purchase elsewhere? If the silk-bound limited edition is showing as out of stock on WallpaperSTORE* there will be no more of this edition available. The paper hardcover editions of the book will be available internationally in stores and online from October 2024. For any questions regarding the hardcover editions in English and French visit ACC Art Books online.
Will this product be restocked in future? Once the silk-bound limited edition of Oyster Perpetual Submariner – The Watch that Unlocked the Deep is out of stock on WallpaperSTORE* there will be no more available for purchase. The paper hardcover edition of the book will be available internationally in stores and online from October 2024. For any questions regarding the hardcover editions in English and French visit ACC Art Books online or email uksales@accartbooks.com
How often will Rolex Books by Wallpaper* be published? This is the first in the series of Rolex books published by Wallpaper* with Rolex. The next book will be published in 2025.
Can I purchase Rolex books even though I don’t have a Rolex watch or a subscription to Wallpaper*? Yes.
I haven’t received my email confirmation, can you check you have received my order? If you have been charged for your order but have not received an email confirmation from Wallpaper* please contact our customer service team at help@wallpaper.com. If you have not been charged and did not receive an email then your order has not been placed.
What name will appear on my bank statement when the money is collected for my order? Transactions on bank statements will appear under the name WALLPAPER.
Can I receive a receipt for the order I placed via wallpaper.com for the Submariner book? You should have received an email receipt after purchase, if you did not receive this but have been charged please our customer service team at help@wallpaper.com.
I ordered a book on wallpaper.com/store and it hasn’t arrived yet, can you check my order status? Once you have placed your order, you will receive a receipt via email once your order has been confirmed. There is a pre-order period between 16th - 20th September. Once the pre-order period is over, we aim to dispatch all orders from the next working day. You will be sent a DHL tracking number via email once your order has been dispatched. Please follow DHL tracking here. If your order has been confirmed and you have not received this tracking number within 48 hours, please contact our customer service team at help@wallpaper.com.
I have received my book that I ordered on wallpaper.co/store and it’s damaged. How do I request a replacement? If orders arrive damaged we can offer an exchange, if stock is available. Please contact our customer service team at help@wallpaper.com to arrange an exchange. Please note that you will need to provide photographic evidence of damage to receive an exchange. If stock is not available, you will receive a refund on return of the order.
I ordered a book on Amazon and it hasn’t arrived yet. How do I check my order status? The silk-bound limited edition of the book are exclusively available on WallpaperSTORE*. If you have ordered a paper hardcover edition elsewhere, online or in store, please contact the vendor.
Do you deliver the Submariner book to any country and is postage included? Postage will be calculated at checkout and charged in addition to the cost of the book. Please see our delivery page for countries where the book is available.
What delivery method is used and how long should I expect delivery to take? All orders placed on WallpaperSTORE* will be shipped via DHL tracked and signed for delivery. Once the pre-order period is over, from 20th September 2024, we aim to dispatch all orders from the next working day. Transit time is destination dependent. Please refer to WallpaperSTORE* delivery information for estimated shipping times for your destination. Once your order has been dispatched you will receive a DHL tracking number where you can track delivery.
Can I track the delivery of my purchase? Yes, via DHL using your tracking number emailed to you upon dispatch.
Can I reroute my package to a different address if I am not available to receive it? We are unable to change the shipping address after an order has been placed. Please ensure you enter the correct details at checkout. Please contact our customer service team at help@wallpaper.com if you require further assistance.
What happens if I miss the delivery attempt? Please refer to your DHL tracking link to reschedule delivery. If you have missed all delivery attempts please contact our customer service team at help@wallpaper.com. An additional shipping fee may apply.
Can I change my shipping address after I have placed my order? We are unable to change the shipping address after an order has been placed. Please ensure you enter the correct details at checkout. Please contact our customer service team at help@wallpaper.com if you require further assistance.
What is your returns policy? Please see our Terms and Conditions for the returns policy on WallpaperSTORE*.
How do I subscribe to Wallpaper* magazine? Magazines Direct Link
What are the customer support opening hours? Monday – Friday 9am-5pm (UK Time).
How long does it take to receive a response to my query? Our Customer Service team aims to reply to queries within 1 working day.
Queries relating to advertising For any commercial enquiries please contact contact@wallpaper.com.
Queries or comments relating to content Please contact our customer service team at help@wallpaper.com with any queries relating to editorial content of Oyster Perpetual Submariner – The Watch that Unlocked the Deep.
Queries relating to ACC Bookstores The paper hardcover edition of the book will be available internationally in stores and online from October 2024. For any questions regarding the hardcover editions in English and French visit ACC Art Books online or email uksales@accartbooks.com
For orders purchased through Amazon The paper hardcover edition of the book will be available internationally in stores and online from October 2024. Customers should go through their Amazon account to raise any queries around purchases via Amazon of the paper hardcover editions.
Wallpaper's edit of the best products to buy right now
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Terms and Conditions
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Delivery, Returns & Exchanges
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Wallpaper's edit of the best products to buy right now
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Delivery, Returns & Exchanges
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Terms and Conditions
Delivery, returns & exchanges
Dispatch
Once you have placed your order, you will receive a receipt via email to confirm your order.
We aim to dispatch all orders from the next working day. You will be sent a DHL tracking number via email once your order has been dispatched. Please follow DHL tracking here.
If your order has been confirmed and you have not received this tracking number within 48 hours, please contact our customer service team at help@wallpaper.com.
Delivery
All orders will be sent via DHL tracked and signed for service.
We are able to ship to the following countries. Shipping fees will be applied at checkout.
Please note that all orders shipped outside the UK may be subject to customs duties and taxes imposed by your local government. These fees are the responsibility of the customer and are not included in the shipping charges. We recommend checking with your local customs office for information on potential charges before placing your order.
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Returns
You have a legal right to change your mind about your purchase and receive a refund of what you paid for it, excluding the delivery costs, provided it is in acceptable condition and in its original packaging. You have to return your product to us via a tracked delivery service at your own cost within 14 days of your telling us you have changed your mind. To let us know you want to change your mind, please contact our customer service team at help@wallpaper.com.
Exchanging Damaged Goods
If your order is damaged when it arrives we may be able to arrange an exchange, where stock allows, or a partial refund. Please contact our customer service team at help@wallpaper.com.
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Packing and shipping fees (excl. all customs duties & local taxes)
UK
1 business days
£10.00
INTERNATIONAL
1-3 business days
£40.00
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1-3 business days
£40.00
Contact
Please refer to our FAQs for additional information.
If you need further assistance please contact help@wallpaper.com.
Our Customer Service team is available 9am-5pm BST Monday to Friday.
We aim to get back to enquiries within 1 working day.
Wallpaper's edit of the best products to buy right now
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Terms and Conditions
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Delivery, Returns & Exchanges
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Wallpaper's edit of the best products to buy right now
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Delivery, Returns & Exchanges
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