Return Policy
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Return Policy
Returns & Exchanges What is your online return policy? If the content of your order arrives damaged, or is incorrect, please contact Customer Service as soon as possible. If you received a damaged item, please email us with your order number, a description of the damage and photos of the damage. You have a legal right to change your mind about your purchase and receive a refund of what you paid for it, excluding the delivery costs, provided it is in acceptable condition and in its original packaging. You have to return your product to us via a tracked delivery service at your own cost within 14 days of your telling us you have changed your mind. If you wish to return your order for any other reason, we will accept this and issue a refund of what you paid for it, excluding the shipping costs, provided you alert us to your decision within 14 days of us delivering the order. Please email us at help@wallpaper.com with your order number to begin the return process for an online order. You will be responsible for returning the product to us via a tracked delivery service at your own cost within 14 days of starting the returns process. Please note that items must be returned in the same condition in which they were received, with all the original packaging. For purchases made in the UK, we will accept returns and support the standard delivery cost within 14 days. Are delivery charges refundable? Any original shipping charges incurred at the time of purchase are non-refundable.
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Customer Service
Return Policy
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Shipping Policy
What are the customer support opening hours? Monday – Friday 9am-5pm (UK Time). How long does it take to receive a response to my query? Our Customer Service team aims to reply to queries within 1 working day. How do I subscribe to Wallpaper* magazine? Here Queries relating to advertising: For any commercial enquiries please contact contact@wallpaper.com. I haven’t received my email confirmation, can you check you have received my order? If you have been charged for your order but have not received an email confirmation from Wallpaper* please contact our customer service team at help@wallpaper.com. If you have not been charged and did not receive an email then your order has not been placed. What name will appear on my bank statement when the money is collected for my order? Transactions on bank statements will appear under the name WALLPAPER. Queries relating to order tracking: We aim to dispatch all orders from the next working day. You will be sent a tracking number via email once your order has been dispatched. If your order has been confirmed and you have not received this tracking number within 48 hours, please contact our customer service team at help@wallpaper.com. I have received my order from the WallpaperSTORE* and it’s damaged. How do I request a replacement? If orders arrive damaged we can offer an exchange, if stock is available. Please contact our customer service team at help@wallpaper.com to arrange an exchange. Please note that you will need to provide photographic evidence of damage to receive an exchange. If stock is not available, you will receive a refund on return of the order. What is your returns policy? Please see our Terms and Conditions for the returns policy on WallpaperSTORE*.
FAQs
Please refer to our FAQs below, if you have any further queries please contact our customer service team at help@wallpaper.com