FAQs - Digital Ticketing & Mobile Entry
• Tap Manage My Ticket(s), then choose your event and tap Sell (Note: not all tickets are eligible for resale.)
• Select the tickets you want to sell and enter your asking price
• Choose your payout method
• Hit Sell Tickets and you're done
Selling a ticket is similar to sending a ticket, with a few additional steps:
HOW DO I SELL A TICKET?
• Select Manage My Ticket(s), then choose your event and tap Send (Note: some exclusions apply for suite access and premium seating areas.)
• Select the tickets you'd like to send, then hit Send Tickets
• Select your favorite sharing app and send to your recipient(s) via email, text or social media.
It's easy! Once logged in, do the following:
HOW DO I SEND A TICKET?
• Quick and easy entry to Detroit Lions games using your mobile phone or smart device
• Instant access to your season tickets through the Official Detroit Lions app or on www.detroitlions.com
• The ability to manage, send or sell your tickets at any time
• Reduced risk of lost, stolen, counterfeit or forgotten tickets
Yes, our ticketing software and ticket management systems are PCI compliant, your mobile ticketing account and password are well protected.
IS MY PERSONAL INFORMATION SECURE?
Yes; however, you cannot sell tickets after the event has begun.
CAN TICKET HOLDERS TRANSFER TICKETS AFTER THE EVENT
HAS STARTED?
Yes, you can reclaim tickets as long as they haven't already been accepted by the recipient.
WHAT IF I FORWARD TICKETS TO THE WRONG PERSON, CAN I RECALL
THE TICKETS?
Yes, if the mobile ticket recipient doesn’t have a Ticketmaster / My Lions Account with the Detroit Lions already, they will simply create an account when accepting the mobile ticket.
DOES THE PERSON I SEND THE TICKETS TO NEED A
TICKETMASTER / MY LIONS ACCOUNT?
You can easily send each member their ticket individually since each person entering will need a ticket to get in.
WHAT IF MY ENTIRE PARTY ISN'T WITH ME WHEN I'M READY TO ENTER?
Yes; however, it's much easier to send each attendee their individual ticket.
CAN I HAVE MULTIPLE TICKETS ON A SINGLE PHONE?
Simply come to the box office, present your ID and we'll print your tickets for you.
WHAT IF MY PHONE BREAKS, DIES, OR IS LOST/STOLEN BEFORE I ARRIVE?
Our team app includes offline mode so once the tickets have been added to your account, you will be able to access them regardless of internet connectivity. To ensure seamless entry, we highly recommend downloading your tickets to your phone before arriving to the game. If you have an iPhone, you can store your tickets in your Apple Wallet. If you're an Android user, you can save your tickets to your phone through Google Pay (formerly known as Android Pay).
WHAT IF I LOSE CONNECTIVITY / CAN'T CONNECT TO MY ACCOUNT?
That can usually be solved by turning your screen brightness to the highest setting. If that doesn't work, your ticket can be validated by having the ticket taker manually enter your ticket number directly into the scanner.
WHAT HAPPENS IF MY TICKET DOESN'T SCAN PROPERLY?
No, a mobile ticket must be provided either within the app, the mobile website or within your phone's wallet to gain entry.
CAN I USE A SCREENSHOT OF MY TICKET?
No, all tickets are fully digital and only accessible via your mobile device. Your phone is your ticket.
CAN I PRINT MY TICKET FROM HOME?
Download the Detroit Lions Official App from iTunes or App Store or the Google Play Store. Click on the "More" tab in the bottom navigation and click on "Tickets". Next, click on the "Manage My Tickets" card. Login with your "My Lions Account" to view your digital tickets. When you get to the game, present your smartphone to the guest services representative to have your ticket scanned.
If you have guests and multiple tickets on your phone, swipe to navigate between them.
HOW DO I ACCESS MY TICKETS ON MY SMARTPHONE?
A digital or mobile ticket is the safest, most convenient and flexible way to receive and manage tickets while increasing protection against fraud. It's our goal to make your Detroit Lions experience the very best.
Digital tickets provide:
WHY ARE THE DETROIT LIONS MOVING TO DIGITAL TICKETING?
