Our values are connected to behaviours using six performance criteria, used to identify individual success and highlight opportunities for improvement for our people and teams. The performance criteria include:
Be better together
Attend to details
Always aim higher
Keep all promises
Disrupt to progress
We exceed the expectations of our colleagues and our clients in everything we do.
Always aim higher
We listen, recognise, and support each other to protect a diverse and inclusive culture and sustain our business, clients, and communities.
Be better together
We embrace change and new ways of working to enhance our performance and our reputation.
Disrupt to progress
By keeping the promises, we make to our colleagues and our clients, we build trust, loyalty, and credibility.
Keep all promises
We achieve the best results to complex problems by focusing on simple and effective solutions.
Attend to details
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• Strive to beat expectations
• Deliver service excellence
• Immerse yourself in your field
• Be a role model for best practice
• Drive development in yourself and others
• Connect across the business
• Recognise, respect and value each other
• Be visible and accessible
• Promote knowledge sharing
• Encourage, enable, and empower others
• Champion new ideas
• Embrace and promote change
• Seek opportunities for improvement and growth
• Have an opinion and get involved
• Pause. Think differently
• Listen carefully, promise accordingly
• Take ownership
• Be transparent and genuine
• Do what you say you will
• Have a ‘can do’ attitude
• Communicate effectively and professionally
• Deliver on our objectives and targets
• Give and encourage constructive feedback
• Understand your impact on our commercial and financial achievement
• Say thank you
• Technical & professional expertise
• Growth & sales effectiveness
• Service excellence
• Value & innovation
• Financial results & awareness
• Effective management & leadership