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Phoenix, AZ | April 11th 2024
April 11, 2024
9:30 A.M. - 3:00 P.M. PT
EXECUTIVE FORUM
Presented By
Expertise for Leaders
The CCEF stands as a pivotal gathering for executive leaders within the Contact Center industry, offering a unique platform to address our field's most urgent challenges. The exclusivity of this event emphasizes the forum's dedication to fostering deep discussions, personalized networking, and the sharing of actionable insights.
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In the dynamic sphere of technological evolution, Artificial Intelligence (AI) continues to stand at the forefront of discourse and innovation, marking its prominence as the central theme of this year's event, "Next-Gen Contact Centers: AI-Driven Efficiency and Engagement." This forum offers leaders and aspiring visionaries an unparalleled opportunity to delve into the latest AI strategies poised to revolutionize customer experience and operational efficiency within the digital landscape.
Topic:
- Proven strategies for recruiting and retaining agents.
- Maintaining company culture and agent engagement.
- Managing remote workers to maximize productivity
- Best practices for training programs
- Upskilling and the skills gap
And more...
Our June CCEF on Navigating Today’s Talent Market will cover will cover:
2024 Speakers:
Renowned for her expertise in labor market data and workplace trends, Bily has played a crucial role in fostering growth and innovation. She is widely recognized as an authority on job market dynamics, careers, and workplace evolution, frequently sharing her insights as a speaker and through various media platforms. Bily's influence and contributions have earned her a spot on the "Global Power 150 – Women in Staffing" list by Staffing Industry Analysts for six consecutive years. Additionally, she holds the position of Chair at the American Staffing Association (ASA), where she champions the staffing industry's interests and values.
Chief Workforce Analyst and Division President for the Southeast and Contact Center Solutions at EmployBridge
Joanie Bily
Shahryar Rehman oversees the company's business operations, enhancing efficiency and collaborating with executives to achieve goals. He has over 20 years of experience, previously holding managerial roles at OneMain Financial, USAA, M&T Bank, and Wells Fargo. A seasoned leader, Shahryar has improved business processes and led successful sales and customer service teams. He holds an MBA from Symbiosis University, India, and lives in Phoenix, AZ, with his wife Carrie and their two children, Isabella and Aiden.
Head of Operations at Bakkt
Shahryar Rehman
Michael Dolloff excels in driving team alignment and full customer lifecycle management, leveraging AI to enhance conversation intelligence, analytics, and customer experiences. With proven success in midmarket and enterprise segments, Mike combines strategic leadership with deep technological expertise, including significant experience with platforms like RingCentral and Cisco, to deliver superior results and operational efficiencies.
Chief Revenue Officer with Inflow CX
Michael Dolloff
Place: Midtown Phoenix High-Rise, Conference Room, 2700 N Central Avenue, Phoenix
Frank Chevallier is a seasoned product leader with 20+ years of experience in the SaaS industry, specializing in AI-powered Customer Experience and Contact Center innovations. After leading AI and Customer Experience product development initiatives at Genesys, a leading Cloud Contact Center and CX platform vendor, Frank recently joined FIVE9 as the head of Product for AI, Digital, and Automation. In this role, Frank spearheads all aspects of product development, from strategy and ideation to go-to-market initiatives. Frank is also a strong advocate for using AI to unify CX as an Enterprise discipline across the currently siloed Service, Sales and Marketing areas that hamper the realization of a truly delightful customer experience.Frank holds a Doctorate in Computer Science from CentraleSupelec University in Paris.
VP of AI with Five9
Frank Chevallier
*Registration and networking will begin at 9am PT
Christian Lunoe is at the forefront of empowering Customer Experience (CX) teams with Generative AI-driven insights, unveiling the hidden wealth of customer intelligence buried within the contact center communications. At Level, he pioneers the use of advanced AI methodologies, including GPT and LLMs, to revolutionize the way brands categorize, summarize, and evaluate their customer interactions. This AI-first strategy not only deciphers the unstructured data but also offers actionable insights, helping the most customer-centric organizations refine their strategies for unparalleled customer engagement. In his role, Christian leverages his extensive expertise to guide enterprises in navigating the vast expanse of customer data through the lens of Generative AI, setting new benchmarks for customer understanding and engagement. He holds an economics degree from the Wharton School of the University of Pennsylvania.
RVP with Level AI
Christian Lunoe
Renowned for her expertise in labor market data and workplace trends, Bily has played a crucial role in fostering growth and innovation. She is widely recognized as an authority on job market dynamics, careers, and workplace evolution, frequently sharing her insights as a speaker and through various media platforms. Bily's influence and contributions have earned her a spot on the "Global Power 150 – Women in Staffing" list by Staffing Industry Analysts for six consecutive years. Additionally, she holds the position of Chair at the American Staffing Association (ASA), where she champions the staffing industry's interests and values.
Chief Workforce Analyst and Division President for the Southeast and Contact Center Solutions at EmployBridge
Joanie Bily
Renowned for her expertise in labor market data and workplace trends, Bily has played a crucial role in fostering growth and innovation. She is widely recognized as an authority on job market dynamics, careers, and workplace evolution, frequently sharing her insights as a speaker and through various media platforms. Bily's influence and contributions have earned her a spot on the "Global Power 150 – Women in Staffing" list by Staffing Industry Analysts for six consecutive years. Additionally, she holds the position of Chair at the American Staffing Association (ASA), where she champions the staffing industry's interests and values.
Head of Operations at Bakkt
Shahryar Rehman
Renowned for her expertise in labor market data and workplace trends, Bily has played a crucial role in fostering growth and innovation. She is widely recognized as an authority on job market dynamics, careers, and workplace evolution, frequently sharing her insights as a speaker and through various media platforms. Bily's influence and contributions have earned her a spot on the "Global Power 150 – Women in Staffing" list by Staffing Industry Analysts for six consecutive years. Additionally, she holds the position of Chair at the American Staffing Association (ASA), where she champions the staffing industry's interests and values.
Head of Operations at Bakkt
Shahryar Rehman
Renowned for her expertise in labor market data and workplace trends, Bily has played a crucial role in fostering growth and innovation. She is widely recognized as an authority on job market dynamics, careers, and workplace evolution, frequently sharing her insights as a speaker and through various media platforms. Bily's influence and contributions have earned her a spot on the "Global Power 150 – Women in Staffing" list by Staffing Industry Analysts for six consecutive years. Additionally, she holds the position of Chair at the American Staffing Association (ASA), where she champions the staffing industry's interests and values.
Head of Operations at Bakkt
Shahryar Rehman