Technology Spending Plan for Full-Year 2020
2019 vs. 2018
This year, in a positive sign that c-store retailers are investing
to meet future challenges, nearly three-quarters of respondents
say they will spend more on technology and automation
than they did in 2019 – up from 57% a year ago.
Does Your Company Currently Offer Delivery to Customers?
How Is Customer Delivery Executed?
56.3%
DoorDash
56.3%
Grubhub
25%
Postmates
18.8%
Uber Eats
6.3%
Own employees
Most c-store retailers execute delivery through third-party services.
The most widely used are DoorDash and Grubhub (about equally).
Less than 7% of retailers handle delivery with their own employees.
current
year ago
50%
50.3%
50%
49.7%
57.8%
48.5%
42.2%
51.5%
current
year ago
year ago
100%
Store Locator
86.7%
Proprietary product coupons
74.3%
Limited-time specials
69.8%
Fuel prices
66.7%
Vendor Coupons
66.7%
Mobile ordering for pickup
63.9%
Customer feedback
51.4%
Mobile payment
46.7%
Mobile ordering for delivery
44.1%
Loyalty program
tie-in
36.2%
Games
20.0%
Community
service
tie-in
current
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Spending is on the rise
as the pandemic speeds
up implementation of
new technologies.
