Unlocking Loyalty
Fresh data from HT’s annual survey of hotel & restaurant customers reveals how the right tech solutions create loyal customers who are eager to return — and are willing to spend more.
By Daniel J. Connolly, Ph.D., Dean of the School of Business, St. John Fisher University; Jungsun Kim, Ph.D., Professor, William F. Harrah College of Hospitality, University of Nevada, Las Vegas; and Robert Firpo-Cappiello, Editor-in-Chief, Hospitality Technology
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