Transform the Guest Journey,
from Pre-Stay to Re-Stay
Building personal connections, trust and resilience for the total hotel experience
Enhanced guest experiences.
Increased operational efficiencies.
Resilient against challenges.
Amazon Web Services (AWS) helps hotels better serve their guests, enable employees, and achieve their business goals by offering the most services, deepest capabilities, and fastest rate of innovation in the cloud. In these challenging and fast-evolving times, AWS is supporting hotel companies as they look to transform their business.
Click here to be contacted by an AWS representative or to learn more about AWS Travel & Hospitality.
Transform your business front-to-back with AWS.
AWS is proud to help hospitality companies big and small innovate and become more resilient.
Provide inspiring travel searches
Machine-learning-powered natural language search capabilities help guests easily find relevant hotel content and reviews.
Amazon Personalize & Amazon Pinpoint
Drive guest engagement and cross-selling
Deliver personalized recommendations and targeted promotions at the right time and place based on guest segmentation, history, and ancillary bookings.
Automate & personalize the contact center
An easy-to-use omnichannel cloud contact center enables companies to provide seamless, personalized customer service at a lower cost — with real-time and historical analytics, skills-based routing, intuitive management tools, and more.
Enhance guest experiences with new apps
Quickly and easily build and go to market with scalable apps. Configure backends in minutes and connect to your app and deploy in just three steps.
Create a multi-step engagement conversation
Build a fully automated, personalized communications sequence at different stages of the guest journey, including check-in instructions, room service requests, activity management, and more.
Reduce IT costs
Pay-as-you-go pricing enables IT costs to scale with demand. Never overpay for unused technology and services when demand is low.
Utilize highly-accurate facial analysis for identity verification to enable contactless check in.
Amazon Machine Learning
Monitor social distancing
Machine learning detection for social distancing can be turned on or off as needed to enforce safety precautions for guests and staff.
Amazon Fraud Detector
Detect online fraud faster
Identify potentially fraudulent online activity with customized machine learning models delivering a higher level of accuracy than most one-size-fits-all solutions.
Increase personalization while reducing touches
Leverage wearable and mobile
technology to allow contactless access and personalized amenity experiences.
Seamlessly “connect” everything in the room
Connected room technology anticipates and supports the guest’s daily experience. IoT devices automate multiple behind-the-scenes actions, from lighting to temperature to entertainment and more.
Automate guest services with voice and text
Conversational chatbots provide guests with instant assistance for common requests and services.
Listen, learn, and elevate the total experience
Utilize social listening to evaluate guest sentiment, mitigate any potential issues, and ensure the highest levels of satisfaction.
AWS Data Platform for Lodging
Data-driven insights keep guests coming back
A central platform collects all data from the guest journey to improve future experiences, personalize check-out messages, encourage positive reviews, and drive long-term engagement.
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