Capturing the Revenge Shopper
It’s been a tumultuous time for both physical and digital retail as retailers were forced to quickly add services like virtual shopping and home delivery that many analysts say are here to stay. As the dust settles and the market gears up for post-pandemic “revenge shopping,” smart retailers know this is their chance to grab new marketshare among consumers eager for new experiences.
How to Capitalize on an Unprecedented Chance to Claim New Customers
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Customer
Engagement
AWS is the platform that enables you to transform your customer engagement.
Click on the hotspots in the illustration to see how AWS retail partners help you attract, engage, and retain customers.
Image & Media Management
Loyalty
1:1 Campaign Automation
Personalized Messaging
Ratings & Reviews
Dynamic AI Segmentation
Customer Listening
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innovation powered by
retail innovation zone
retail innovation zone
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retail
competency
Customer
Engagement
AWS is the platform that enables you to transform your customer engagement.
Click on the hotspots in the illustration to see how AWS retail partners help you attract, engage, and retain customers.
Increase customer conversions by 20%
find out more >
Image & Media Management
Increase repeat sales by 40%
find out more >
Loyalty
Maximize your marketing ROI by 10x
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1:1 Campaign Automation
Increase average revenue 146%
per recipient
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Personalized Messaging
Increase revenue 62%+ per visit
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Ratings & Reviews
Create a demographic of one for every customer and double website transactions
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Dynamic AI Segmentation
Listen and engage with customers across 25 social channels and 11 messaging channels
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Customer Listening
Leverage our unparalleled network spanning every part of your customer’s journey. Bazaarvoice’s extensive global retail, social, and search syndication network, product-passionate community, and enterprise-level technology provide the tools brands and retailers need to create smarter shopper experiences.
We connect 11,500+ of the world's leading brands and retailers with their customers. In more ways. Better ways. More impactful ways.
Build smarter shopper experiences across the customer journey.
Target
Argos
Sephora
Unilever
L’Oreal
Pepsi
3M
Get everything from competitive benchmarking to customer sentiment...easy-to-digest insights that can help you improve your products, upgrade your marketing, and reduce those pesky return rates. We analyze user-generated content across our wide network of retailers to give you the right tools to smash your KPIs.
Turn fans into your strongest advocates by engaging with them, responding to their questions, amplifying their content across leading retailers, and sharing their opinions with peers in more places. They win. You win. Win-win.
Distribute compelling user-generated content to the world's leading retailers. Jump-start product launches with authentic reviews on day one. Use the voice of your customers to pull in more traffic. And win new customers by expanding into new markets across the globe.
Passive browsers become confident shoppers. Product pages pique more interest. Conversion ramps up. Your revenue soars. Our solutions galvanize the entire shopper experience, allowing you to supercharge product performance.
Drive revenue
Scale your brand
Actionable insights
Build loyalty
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Braze is a comprehensive customer engagement platform that powers relevant and memorable experiences between consumers and the brands they love. Context underpins every Braze interaction, helping brands foster human connection with consumers.
Built on a foundation of streaming data, the Braze platform allows you to easily collect customer data from applications, websites, and databases in real time, and supports live-updating customer profiles capable of powering dynamic segmentation and personalized, timely messaging across channels.
Build smarter shopper experiences across the customer journey.
Anthropologie
Overstock
Sephora
The Braze platform easily integrates with brands’ existing technology stacks, allowing Braze customers to build custom integrations that multiply the value of Braze within their infrastructure — and beyond.
Braze was named a Leader in the 2019 Gartner Magic Quadrant for Mobile Marketing Platforms and was recognized as one of Inc. Magazine’s Best Workplaces for 2020. Braze is headquartered in New York, with offices in Chicago, London, San Francisco, Singapore, and Tokyo.
New Braze customers typically launch their first campaigns in a matter of weeks and the Braze platform is built to help brands iterate faster and more efficiently, accelerating the long-term value associated with their marketing programs.
The Braze platform is architected for speed and breadth, allowing brands to support live interactions with their customers via email, push notifications, and other messaging channels.
Braze facilitates interactive conversations
Braze delivers value quickly and continuously
Braze amplifies the value of your ecosystem
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Increase average revenue 146% per recipient
About Capillary
Founded in 2008 and headquartered in Singapore, Capillary Technologies is a SaaS company that partners with more than 400 brands across the globe, powers 35,000 retail stores and supports over 300 million consumer interactions across 30 countries.
Capillary Technologies is backed by Sequoia Capital, Warburg Pincus, American Express Ventures, and Qualcomm Ventures.
Puma
GSK Pharma
TATA
Tommy Hilfiger
The North Face
Jotun Paints
Increase Repeat Sales by 40%
Loyalty+ leverages Big Data, AI and Advanced Automation to foster positive customer engagement, higher repeat sales, and increase in your topline revenue.
The integrated loyalty marketing platform helps your brand to:
• Increase Wallet Share
• Maximize Customer Lifetime Value
• Reduce Customer Acquisition Costs
• Unlock New Revenue Streams
Capillary Loyalty+ enables brands to build long-term emotional loyalty with customers.
Loyalty+
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instance, the platform enables brands to boost their digital reach and brand advocacy by rewarding customers for social actions such as likes, positive reviews and shares. Brands can also use the platform's omnichannel capabilities to boost in-store engagement — like rewarding customers for QR code scans, store check-ins, product trials, and submitting surveys.
To create brand loyalty in the digital age, retailers will need to go beyond points/vouchers and craft delightful micro-moments; Capillary Loyalty+ enables this at scale.
The platform makes it easy for brands to collect and unify customer data across multiple channels, identify top customer segments, analyze their interests, preferences, and behavioral/transactional data. These insights are used to increase engagement through personalized brand interactions and promotions.
To achieve this, the platform deploys digital-first, gamification and engagement-based loyalty mechanics that go beyond traditional earn/burn points systems. For
Spar
Calvin Klein
7-Eleven
Dyson
US Polo
Jotun Paints
Maximize Your Marketing ROI by 10X
Engage+ packs advanced audience segmentation, automated channel optimization, content and promo personalization, creative studio and performance reporting tools into a single powerful solution. The platform leverages Big Data and AI algorithms to increase Marketing ROI by automating audience selection, channel selection (Email, Facebook, Instagram, Google Ad network etc.), time and duration of campaigns, and content and offers.
• Increasing Engagement & Conversions
• Personalizing Content & Promotions
• Maximizing Marketing ROI
• Boosting Sales & Revenue
Capillary Engage+ is an AI-powered, full stack cross-channel customer engagement platform that supercharges your marketing by:
Engage+
About Capillary
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By targeting customers only on channels where they are likely to respond, your brand saves precious marketing dollars while increasing sales and conversions. Engage+ achieves precision targeting of content to relevant audiences by analyzing millions of data points around individual browsing patterns, product preferences, website behavior, purchase history, and more. Operationally, the platform lets you simplify and streamline marketing efforts by unifying social media ads and other digital campaigns in a single dashboard. Upscale campaigns for thousands of customers with the right cross-channel messaging mix. The platform also features a native Journey Builder to engage customers across the purchase lifecycle and automatically trigger the next best content to nudge the customer towards a purchase.
Founded in 2008 and headquartered in Singapore, Capillary Technologies is a SaaS company that partners with more than 400 brands across the globe, powers 35,000 retail stores and supports over 300 million consumer interactions across 30 countries.
Capillary Technologies is backed by Sequoia Capital, Warburg Pincus, American Express Ventures, and Qualcomm Ventures.
Cloudinary’s mission is to help companies unleash the full potential of their media to create the most engaging visual experiences. With more than 40 billion assets under management and 7,000 customers worldwide, Cloudinary is the industry standard for retail brands looking to manage their entire media experience lifecycle. Leading brands like Petco, Under Armour and Peloton see significant business value using Cloudinary, including more personalized and optimized experiences for consumers to drive increased conversions.
Whole Foods
Under Armour
Petco
Peloton
Petco
Stylight
Under Armour
Stylight, a fashion and design site, implemented Cloudinary as a key component of its retail search engine through which consumers in 16 different countries can shop online. Stylight features millions of products on its website, so when a new shop goes online, there can be 50,000 or more new products coming into the system that must be added to and displayed on the site. Using Cloudinary, Stylight can transform, optimize and manage images so they are viewed quickly and optimally on any device. Stylight also leverages Cloudinary’s multi-CDN capabilities, which dynamically switches between multiple content delivery networks, including Amazon CloudFront. As a result, Stylight realized significant performance and financial benefits:
increased conversion rates of up to
2.2%
an increase in revenue per visit by up to
2.4%
"There is no way we could have achieved what we’re doing at Stylight without automating the image management and transformation process through Cloudinary."
Matthias Hoyer, Head of Product, Stylight
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and impressive results in performance in the countries it serves.
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Sprinklr is the only platform for all digital customer experiences. We help large organizations reach, engage, and listen to customers across 25 social channels (including Twitter, Facebook, LinkedIn), 11 messaging channels, and hundreds of millions of forums, blogs, and review sites — all on one platform. Customers use these channels to talk to brands and one another. They trust these communities, expect personalized attention, and demand instant resolution. In today's social world, what customers say — and the quality of the experience a brand provides — determines whether a business survives.
We help large organizations reach, engage, and listen to customers across 25 social channels (including Twitter, Facebook, LinkedIn), 11 messaging channels, and hundreds of millions of forums, blogs, and review sites — all on one platform.
"In today's social world, what customers say — and the quality of the experience a brand provides — determines whether a business survives."
L'Oreal
Samsung
Microsoft
McDonald's
Prada
Verizon
Large enterprises are struggling to meet the demands of modern customers, and are often challenged with disjointed data, siloed teams and disconnected point solutions. In this environment, it's impossible for brands to know their customers, collaborate, and scale effectively. Sprinklr helps brands tackle these challenges by consolidating point solutions with one platform to listen, learn and love. Listen to customers across modern channels, learn from them, and use these insights to create memorable customer experiences. The result is revenue growth, cost reduction, and risk mitigation.
Sprinklr is a global company with 1,900 employees helping the world's most valuable enterprises make their customers happier. Sprinklr works with 75 of the world's 100 most valuable brands in every industry.
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Retail is entering the AI intelligence era. Peak makes AI accessible for retailers to accelerate their growth and profitability.
Working with Ecommerce, digital, and marketeers, Peak’s Customer AI: Hyper Personalization solution personalizes unique digital experiences across all channels to boost revenue and conversions.
Using dynamic AI segmentation, Peak makes it possible to create a demographic-of-one experience for every customer interaction. Peak also provides predictive insights such as lookalike customers, propensity to spend, and predictive lifetime value using historical transactions, product metadata, customer, and behavioral data.
“Partnering with an AI leader like Peak is groundbreaking... and will deliver clear benefits to our customers and our business.”
Andy Dunkley, CEO, CMOStores
Customer AI: Hyper Personalization
Leading brands across industries use Peak, including retail, CPG, direct-to-consumer, and supply chain management. Its customers include the likes of PepsiCo, ASOS and boohoo Group.
Notable results achieved by Peak’s customers using Customer AI: Hyper Personalization include a 28 percent uplift in marketing revenues, a 2x increase in number of transactions, and an 18 percent increase in website conversion rate.
28 percent uplift
2x increase
18 percent increase
Peak was named a Gartner ‘Cool Vendor’ for AI in retail and was listed as one of the top 100 companies to work for in the UK by The Sunday Times. Peak is an AWS Retail Competency Partner and a Machine Learning Competency Partner.
Peak uses the latest Intel technology to optimize its platform. With AWS c5, m5, r5 instances based on the Intel® Xeon® Scalable processors, customers can deploy workloads quickly, flexibly, and at scale.
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Pepsi
ASOS
boohoo Group
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Retail behemoths are constantly introducing new capabilities fueled by data, raising the bar of consumer expectations for every merchant while also pushing the envelope in operations and supply chain efficiency.
For information purposes only. Topics discussed involve a variety of retail service providers, including but not limited to AWS.
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