Under increasing pressure, the convenience store industry’s single-store owners and small chains are responding to adversity with creativity and innovation.
Single-store operators make up 62.1 percent of all the convenience stores in the United States. However, their ranks are under pressure from industry consolidation, cross-channel competition, profitability challenges, and now the fallout from the COVID-19 crisis. Smaller companies — those in the two-to-10, 11-50 and even 51-200 store range — are also feeling the effects. In spite of their challenges, though, these smaller players are resilient. Our inaugural State of the Small Operator special report assesses the performance of these smaller players vs. the overall industry, and spotlights the ways in which they are rising above adversity.