Warning Signs Ahead
Convenience Store News’ 15th annual consumer study reveals that c-store shopper satisfaction and loyalty are slipping in certain areas.
From a distance, the convenience store industry is doing well as store counts grow, foodservice programs stay competitive with restaurant channels and several packaged product categories are on pace to see consistent growth this year. But the findings of Convenience Store News’ 15th annual Realities of the Aisle Study reveal that there are warning signs on the horizon, signaling to retailers that they can’t take their customers for granted.
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