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Among the top areas of focus for
c-store operators is solutions to
better serve customers.
Slightly more than
half of this year’s respondents say they’ve implemented inventory management solutions
at their stores,
Using technology to enhance employee training showed a spike in importance this year:
40% of retailers have equipped their store staffers with handheld mobile terminals or tablets, while
Current
50.3%
54.4%
YEar ago
49.7%
Current
45.6%
YEar ago
while almost
a quarter say they plan to implement.
58% of respondents say
it’s a priority, an increase
of 35.5 percentage
points vs. a year ago.
17.8% plan to roll out handhelds within the next 12 months.