GALLERY
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A panel of retailers on Dan Mack’s Elevation Forum discussed how team health, wholeness and empathy is going to be essential to the success of any organization going forward. Business is human and the best organizations give the space, and heart to forge deeper relationships with teammates....
Elevation Forum Discusses Holistics Team
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7-Eleven Introducing New Interactive Endcap System
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Participants enjoyed some fun in the sun while networking at the Cabanas
The Breakers in Palm Beach is the venue for this year's Annual Meeting, providing guests with stunning views and amenities.
Dr. Sanjay Gupta discuss the future with Steven Anderson on Sunday morning at the NACDS Annual
The Kellogg team enjoying the First Night Party at NACDS Annual 2022
Karl Rove is slated to speak on Monday morning.
John Ferris, Bausch + Lomb; Todd LaRue, Bausch + Lomb; and Tim Grosskopf, Scholl’s Wellness Company
Dan Mack, Mack Elevation was joined by Vinima Shekhar, WalMart; Sean Jackson, Sam’s Club; Michelle LeBlanc, CVSHealth (not pictured); Andre Persaud, Rite-Aid (not pictured); Colleen Lindholz, Kroger (not pictured)
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NACDS President Steve Anderson sat down with us and discussed the role of the Annual Meeting and what he is looking forward to from this year's event...
NACDS President and CEO Steve Anderson Talks About the Annual 2022 and Joys of Meeting In Person Again
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Coming soon! Check back shortly for photos from the event
Coming soon! Check back shortly for highlights from the event
The company is introducing several new products: Planet Goody Palm Brush is made with recycled plastic and renewable bamboo fabric. In alignment with the company’s goal to make products that are kind to hair as well as the planet, the brush is made from plastic reclaimed from waterways and is ergonomically designed to comfortably fit in the palm of users’ hands.
Beauty By Imagination - #522
SHOW NEWS & HIGHLIGHTS
A panel of retailers on Dan Mack’s Elevation Forum discussed how team health, wholeness and empathy is going to be essential to the success of any organization going forward....
Check out the photos from the kickoff of the Annual in the Photo Gallery...
The Industry Gathers for NACDS Annual Meeting 2022
Great weather greeted NACDS Annual participants at the cabanas. Check out all the photos and see if you spot someone you know...
Colleagues Meet at the Cabanas
Rodney McMullen, CEO of Kroger, shared key learnings from the past couple of years as he spoke with Kroger Health president Colleen Lindholz on Sunday at NACDS Annual...
Kroger CEO Rodney McMullen: ‘What Our Teams Have Stepped Up and Delivered is Nothing Short of Amazing’
Lisa Paley, head of GSK Consumer Health, U.S. and North America, opened the Business Program I on Sunday by welcoming attendees after a two year hiatus due to the pandemic...
GSK’s Lisa Paley Kicks off Business Program I at NACDS Annual Meeting
Colleen Lindholz, president of Kroger Health, spoke on Sunday at NACDS Annual about the unique perspective she has had serving as the NACDS chair during the second year of an unprecedented pandemic....
Kroger Health’s Colleen Lindholz Shares Unique Perspective of NACDS Chair During Pandemic
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Brad Ulrich, Walgreen Co.; Casey Cesnovar, Walgreen Co.; and Charles Bernard, Walgreen Co.
Dan Mack, Mack Elevation; Vinima Shekhar, WalMart; Sean Jackson, Sam’s Club; Michelle LeBlanc, CVSHealth; Andre Persaud, Rite-Aid; Colleen Lindholz, Kroger
The Conair Corporation team entertain and soak in some sun at one of the NACDS Cabanas.
Colleen Lindholz, President of Kroger Health and Rodney McMullen, CEO of Kroger
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Lisa Paley of GSK Consumer Health
Colleen Lindholz, President of Kroger Health
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SUNDAY
TUESDAY
MONDAY
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READ THE FULL Q&A
Check back here soon to see more highlights from the event!
CHECK OUT THE NIGHTLIFE
SEE WHAT'S HAPPENING AT THE CABANAS
Industry Colleagues Gather to Network
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Sanjay Gupta gave the keynote address at the NACDS Annual meeting on Sunday, saying he jumped at the opportunity to come celebrate the important role industry members were able to play during the COVID-19 pandemic...
Sanjay Gupta Praises Pandemic Response, Braces for ‘Pandemic Era’
NACDS President Steve Anderson welcomed attendees back to its annual meeting after a three-year hiatus....
NACDS President Steve Anderson Welcomes Back Industry, Reaffirms Association’s Role
WE Cocktail Hour & Power Networking Reception
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Nestlé Health Science Reception
NIGHTLIFE
Camber Pharmaceuticals
Quest Products Health Care
Conair
Similasan
Stacey Feldman and Kyle Stenzel of Combe
Brad Ulrich, Casey Cesnovar and Charles Bernard of Walgreen Co.
Bob Richardson of Clorox/Burt’s Bees, Kristen Abreu of Crossmark and Kirk VanRoekel of Navajo
Jami McDermid of Crossmark and Alex Botero of Coty Consumer Beauty
CABANAS
Advasur
Dr. Reddy's Laboratories
Foundation Consumer Healthcare
WE COCKTAIL HOUR
Check back here soon to see a gallery of photos from the event!
Mason Vitamins
WestRock
Wahl Clipper
Prasco Laboratories
Olly
Iovate Health Sciences International
Advantage Solutions/Advantage Consumer Healthcare
The Mentholatum Company
Michele Del Viscio of Kimberly-Clark, Amy Athey of L&R Distributors and Chris Giroux of Kimberly-Clark
Rich Gallucci and Jacob Jung of Kiss Products
John Ferris and Todd LaRue of Bausch + Lomb and Tim Grosskopf of Scholl’s Wellness
Shara Boote and Luigi Fata of E.T. Browne Drug Company and Mark Switala of Crossmark
From left to right: Oli Morton, Kris Geier, Joe Mueller, Bruce Brown, Nicole Plunkett and Carey Henderson of Kellogg
Darren Abbott, Smith Holland and James Melton of Hallmark Cards
From left to right: Darren Abbott, Smith Holland and James Melton of Hallmark Cards
Darren Abbott, Smith Holland and James Melton of Hallmark Cards, Inc.
The NACDS Annual Meeting First Night Party lit up Palm Beach as the event kicked off with a celebration.
Piping Rock Health Products
The Emerson Group
Bausch + Lomb
Apotex
eHealth
Knapp
CVS Health
Mars Wrigley Confectionery
Pharmavite
Nestle Purina Petcare
iA
Bob Richardson, Clorox/Burt’s Bees; Kristen Abreu, Crossmark; and Kirk VanRoekel, Navajo Incorporated
Jami McDermid, Crossmark and Alex Botero, Coty Consumer Beauty
Michele Del Viscio, Kimberly-Clark Corporation; Amy Athey, L&R Distributors, Inc.; and Chris Giroux, Kimberly-Clark Corporation
Rich Gallucci, Kiss Products, Inc. and Jacob Jung, Kiss Products, Inc.
Shara Boote, E.T. Browne Drug Company; Luigi Fata, E.T. Browne Drug Company; and Mark Switala, Crossmark
Stacey Feldman, Combe Incorporated and Kyle Stenzel, Combe Incorporated
ScriptPro
Carma Laboratories
eos Products
Simply Good Foods
FGX
E.T. Browne Drug Company
Micro Labs USA
L'Oreal Active Cosmetics
Prestige Consumer Healthcare
Heather Hughes of Walgreen Co., Lisa Paley of GSK Consumer Health, Wendy Liebmann of WSL Strategic Retail and Sue Smith of Emerson Group
Andrea Fallin of Strategy Concepts, Karen Staniforth of Rite Aid and Amy McAnarney of Hallmark Cards
Crystal Bennett and Pamela Long of LBB and Anne Talley of Beauty By Imagination
Kristine Urea of MPG, Michelle Muhammad of DSE Healthcare Solutions, Lisa Paley and Katie Williams of GSK Consumer Health, and Wendy Leibmann of WSL Strategic Retail
Joni Odum of Firstline Manufacturing, Christine Hunter of Liquid I.V. and Jim Buchta of Crossmark
Cara Olsen and Ellie Off of Every Man Jack and Stacy Vossberg of Hand In Hand
Roslyn Chapman of The Chapman Edge, Andrea Fallin of Strategy Concepts and Mariana Paraiso Ferreira of Kroger at Beiersdorf
Dave Laugen and Elyse Goldweitz of Weleda North America
Candice St. Pierre of Twinlab Consolidation and Steve Werner of Drug Store News
Kathy Kemmet, Bob Sanders, Kristin Hornberger and Lance Goodridge of IRI
Darian Pickett of Acosta, Hollie Gonzales of Sgsco and Ryan Kraft of Acosta
Samantha Goldstein of Nestle Health Science and Chad Fox of Dollar General
Laura Rutledge, Chad Fox, Jeff Owen and Meghan Owen of Dollar General
Abigail Buckwalter of Nestle Health Science and Bryan Chartrand of Acosta
Gayle Shields, Harry Shields and Jennifer Robertson of Southeastern Grocers
Dain Rusk, Jacqueline Rusch, Chris Hewell and Katie Scanlon of Publix Super Markets
Emily Taylor of Dollar General and Lou Donadio, Bob Goode and Abigail Buckwalter of Nestle Health Science
John Carroll of Acosta, Raymond Wysocki of Merch Source and Pat Wysocki
NESTLE HEALTH SCIENCE RECEPTION
BEAUTY
RX
HEALTH
Founded in 1853, Bausch + Lomb is a global eye health business of Bausch Health Companies. Headquartered in Vaughan, Ontario, with corporate offices in Bridgewater, N.J., the company offers a comprehensive line of more than 400 products, including contact lenses, eye care products and over-the-counter products. At NACDS Annual, it will be highlighting a long lineup of products, including PreserVision, Alaway, Soothe Eye Drops, Renu.com, Lumify eye drops, Biotrue and Ocuvite.
Bausch + Lomb - Bungalow #12
As consumers lean increasingly toward the gummy vitamin form, the brand has introduced two new innovative gummy formulas. Both are vegetarian, made with natural fruit flavors (never artificial), and feature vitamin D3, one of the most important forms of the “sunshine vitamin.”
Piping Rock - Space #620
Herpecin L Pain Relief is a triple-action, maximum-strength cold sore treatment that numbs cold sore pain and itch with lidocaine, helps protect against infection and helps prevent painful cracking of cold sore area. After a one-year exclusive with a leading retailer, this item will be available to all food, drug and mass retailers starting in August 2022.
Focus COnsumer Healthcare - Cabana #1
The Hydroxycut Gummies for Women are formulated to promote healthy hair, skin and nails, and metabolize carbs and fats. These stimulant-free gummies contain collagen, biotin and folic acid in addition to a scientifically researched key weight loss ingredient. The strawberry-flavored Hydroxycut Gummies for Women also contain vitamins and minerals to boost collagen production and immunity.
Iovate - Umbrella #310
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An New Level of Easy for Beauty
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FEATURED HEALTH PRODUCTS
FEATURED RX PRODUCTS
Coconut Creek, Fla.-based Lifelab offers a distinct lineup of healthy and organic consumer products that are designed for those who want better options. Leveraging consumer research and focus group insight, Lifelab Health produces such offerings as organic honey-based cough and throat products. The company was the first to formulate a dye- and sugar-free liquid gas relief product and was also among the first to launch a black elderberry-based product to help users boost their immune system.
Lifelab Health - Tent #510
FEATURED BEAUTY PRODUCTS
Weleda has been connecting people to nature through natural plant-rich body and skin care, with many of its ingredients coming from its own 50 acres of biodynamic gardens in Germany.
Weleda - Table #452
The Wahl Lithium Ion+ Power Cordless Massager features a rechargeable lithium-ion battery with a seven-hour run time. Its percussion motor boasts up to 60 lbs. of force for a high-penetration massage that attacks muscle pain below the surface. Its variable intensity control, however, allows the user to customize the massage from powerful to gentle, and everything in between.
Wahl - Space #464
Other introductions include the Wahl Pro Series Metal Edition Clipper with a double-wall metal construction that harnesses the motor’s power to minimize sound and vibration. It also boasts self-sharpening blades and stainless steel reinforced attachment guards allowing for a fast and precise haircutting experience.
The Pure + Clean Detangling Brush from Wet Brush takes hygiene to the next level with its innovative design that includes a removable cushion for easy cleaning. The bristles have an antimicrobial coating that is infused with Silver Ions to repel microbes, bacteria and other pathogens.
Stretch Seeker from Twist by Ouidad is another new product by the company, featuring a 3-in-1 styler that can be used as a primer, style or treatment on waves, curls and coils. The nourishing formula adds weight and moisture to minimize natural shrinkage while helping to elongate curls with the ideal amount of slip for the tightest of coils.
The European skin care brand behind the popular Skin Food line has launched a reformulated line of body lotions. The four vegan-friendly formulas are: Hydrating Body Lotion, Unscented Body Lotion, Pampering Body Lotion and Refreshing Body Lotion. The new formulas are fast absorbing and not sticky. Weleda has also launched three new plant-rich body washes in 6.8 fl. oz. to fit various moods.
For Conshohocken, Pa.-based AmerisourceBergen, a global healthcare company supporting pharmaceutical distribution services and solutions for manufacturers, pharmacies and providers, this past year has continued to reinforce the immense value community practices bring to the broader healthcare system. AB continues to expand the suite of digital solutions available to its community practice customers, which has enabled comprehensive home delivery services, telehealth capabilities and remote client communication.
AmerisourceBergen
After several years of being relegated to virtual meetings by the COVID-19 pandemic, Ascend Labs is looking forward to traveling. “Ascend is happy to be traveling again and attending important meetings in person,” John Dillaway, executive vice president of Parsippany, N.J.-based Ascend Labs, said. Ascend’s pipeline will be a prime topic for discussion as it anticipates a number of new product launches this calendar year, including several “Day One” releases.
Ascend Labs - Booth #460
Dr. Reddy’s Laboratories is an integrated pharmaceutical company committed to providing affordable and innovative medicines for healthier lives. Dr. Reddy’s offers a portfolio of products and services, including APIs, custom pharmaceutical services, generics, biosimilars and differentiated formulations. The company’s major therapeutic areas of focus are gastrointestinal, cardiovascular, diabetology, oncology, pain management and dermatology.
Dr. Reddy’s - Space #424
Bedminster, N.J.-based Alembic is introducing lacosamide tablets in dosage strengths of 50 mg, 100 mg, 150 mg and 200 mg. The medication is the generic of UCB’s Vimpat tablets. It is indicated for the treatment of partial-onset seizures in patients aged one month old and older.
Alembic
Dublin, Ohio-based Cardinal Health’s Outcomes is a clinical technology platform that powers a nationwide pharmacy network to drive improved patient health outcomes. By combining Outcomes’ advanced technology and the strength of pharmacy-patient relationships, Outcomes enables payers, pharma and pharmacies to help close gaps in health care and drive positive behavior change.
Cardinal Health - Table #236
Alembic’s lacosamide tablets come in 60-count bottles.
Here are some of the exciting new products and services you’ll see at NACDS Annual 2022.
Copper Fit Zen Step Insoles are designed to massage and soothe your feet with every step and deliver all-day energizing comfort. This full-length insole features an impact absorbing footbed with stimulating massage nodes designed to help relieve pressure and relax and comfort sore feet. The insole’s contoured arch and heel cup supports and cradles your feet for all-day comfort. The slim profile insole fits comfortably in any shoe or sneaker and is copper-infused to reduce odor. Sold as a pair.
Copper Fit
Copper Fit Arch Relief PLUS is the new adjustable compression band with a built-in adaptive arch support that form fits to your foot. Designed to help relieve the discomfort associated with fallen arches, flat feet, plantar fasciitis, arthritis, and more. Arch Relief PLUS can be worn with or without shoes and its low-profile design fits in any shoe. Copper-infused to reduce odor and moisture wicking, this lightweight compression band with a built-in orthotic is adjustable to fit any foot. Sold as a pair. Learn more at www.archreliefplus.com
iA is a forward-thinking provider of pharmacy fulfillment solutions for customers seeking high-volume, centralized fulfillment centers, low-volume in-store automation and everything in between. With over 25 years in pharmacy fulfillment, and hundreds of solutions installed to date, iA’s integrated software and hardware technology is working to streamline end-to-end prescription fulfillment in most major market segments. From retail and ecommerce to government and hospital systems, iA is helping pharmacies centralize and automate fulfillment, streamline inventory management, help lower costs to fill, and aid in improving efficiency so that pharmacists can focus on what matters most – patient care.
Innovation Associates - Umbrella #280
Stop by umbrella 280 to learn how leading NACDS member chains are leveraging iA’s pharmacy fulfillment solutions to help drive significant inventory savings per store, aid in addressing labor challenges, assist in reducing cost to fill, and help free-up pharmacists to focus on patient care. Also, be sure to ask about iA’s new turnkey solution for expediting the implementation of central fill pharmacy automation – iA SmartStart.
Whether shoppers prefer to take their vitamin D3 solo or coupled up with vitamin B12, Nature’s Truth® has a great-tasting gummy for everyone. Like all Nature’s Truth® gummies, these are non-GMO, gluten free, dairy free, and made without artificial flavors.
D3 + B12 Gummies provide the most popular vitamin D potency among users (2,000 IU per serving) alongside essential vitamin B-12. Two important vitamins, in two delicious strawberry gummies per day.
Maximum Strength Vitamin D3 Gummies provide a power-packed 10,000 IU of vitamin D3 per serving. Two great-tasting peach mango-flavored gummies will brighten up any daily routine!
5. What does the speaker lineup look like? Featured speakers this year include former defense secretary Dr. Mark Esper, chief medical correspondent for CNN Dr. Sanjay Gupta, political strategist Karl Rove, and innovative business executive and founder Lisa Sun. The conference will also feature remarks by the NACDS leadership. It will be great to hear from NACDS Chair Colleen Lindholz, president of Kroger Health, and then from incoming NACDS Chair Brian Nightengale, president of Good Neighbor Pharmacy. We also look forward to remarks by Rodney McMullen, chairman and CEO of The Kroger Co.
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BACK TO HIGHLIGHTS
2. Why do you think it's important for people to attend Annual?
1. How does it feel to be meeting in person again?
Our goal is to meet and exceed the hopes of attendees regarding how great it will be to reunite at NACDS Annual. We will do that by living up to this meeting’s billing as a one-of-a-kind event, and offer members the chance to conduct business in an efficient and welcoming setting.
4. What can visitors expect from the Annual Meeting this year?
The 2022 NACDS Annual Meeting has a vibrant conference schedule.
The event will feature business programs with compelling speakers. The top-to-top business and strategic exchange appointments always prove valuable. The Meet the Industry program stands as an important part of the agenda that gives NACDS supplier members the opportunity to hear from industry executives about their expectations and the topics they would like to discuss.
We heard throughout the pandemic that it was the relationships that had been forged at NACDS meetings that empowered retailers and suppliers to work together to address supply chain issues and to adapt to changing shopper behavior.
Those relationships also will help to address COVID’s acceleration of change in consumer behavior, shopping preferences, technology and much more.
NACDS is committed to ensuring this Association reflects the rapid evolution and innovation of the industry in health and wellness and in meeting consumers’ needs. The NACDS Annual Meeting will offer members one-of-a-kind opportunities to connect, collaborate and discuss the future of this ever-evolving industry.
3. What are NACDS's goals for Annual and how will you achieve them?
It’s going to be fantastic! NACDS retailer and supplier members are extremely eager for the return to the NACDS Annual Meeting, and that makes it tremendously exciting.
The NACDS Regional Chain Conference in January was the first larger conference that we held since the pandemic. It was a tremendous success.
At the NACDS Annual Meeting, we anticipate strong engagement amid a strong desire to get back to in-person collaboration. It will be the industry’s reunion.
A panel of retailers on Dan Mack’s Elevation Forum discussed how team health, wholeness and empathy is going to be essential to the success of any organization going forward.
Business is human and the best organizations give the space, and heart to forge deeper relationships with teammates.
Held on Friday, the day before the NACDS Annual conference in West Palm Beach, Fla., the event included 50 health, wellness and beauty executives who gathered to talk about the future of healthy partnerships.
“Almost 3-in-4 workers have felt overwhelmed, burn-out and avoid difficult conversations with their boss,” said Mack, founder of the Chicago-based Mack Elevation, producer of the Elevation Forum, which meets three times per year to discuss industry, leadership, and organizational development growth initiatives. “Uncertainty, and change isn’t the problem, it’s the level of transparency, vulnerability and trust exhibited by leadership.”
The forum began with a discussion on how organizations are leading cultural change, building team resilience, and psychological safety. “We often believe a high performing culture is a byproduct of success,” said Mack. “It’s just the opposite. What comes first is your mindset, what follows is culture.”
Mack reminded the group that the most holistic, high performing organizations understand how to encourage simplicity, or extreme 80/20 thinking. Companies can now longer burn energy on internal politics, too many unproductive meetings and outdated ways of thinking.
In conclusion, the panel agreed that the healthiest, holistic teams are learning to respect their associates by running less frequent, smaller, shorter, simpler, and more experiential, meetings. The days of meetings with a leader in front of the room talking at team members are over, said Mack. Meetings are opportunities for co-creation, engagement, and debate.
Lindholz pointed out that while many industries had been forced away from their customers, retail pharmacies got even closer to theirs. Two out of every three COVID-19 vaccines administered were at a pharmacy. Mass testing sites were erected across the country, ensuring health equity remained a top priority for Kroger.
“We cannot do this without you, and we wouldn’t want to.”
Colleen Lindholz, president of Kroger Health, spoke on Sunday at NACDS Annual about the unique perspective she has had serving as the NACDS chair during the second year of an unprecedented pandemic.
“Our industry has bolstered the face of neighborhood health the past two years,” she said, and stressed the ongoing opportunity retail pharmacy has “to secure the freedom that comes from taking care of our health.”
As the country emerges from the pandemic, the work continues.
Lindholz credited NACDS’ work for 70 state bills that are working to expand pharmacy scope of practice. “We accomplished way more than the American people thought we would,” she said.
NACDS has documented lessons learned as well as recommendations, which will be critical to our future, she said, and predicted that data sharing will become the norm.
“The future of health care is personalized, not generalized,” she said.
Lisa Paley, head of GSK Consumer Health, U.S. and North America, opened the Business Program I on Sunday by welcoming attendees in the Ponce de Leon Ballroom at The Breakers during the NACDS Annual Meeting in Palm Beach, Fla., after a two year hiatus due to the pandemic.
Paley, who is also vice chair-NACDS retail advisory board, highlighted the themes of purpose and humanity, and spoke about GSK's work around health inclusivity and how healthcare services are not always accessible or available.
"Healthcare support largely relies on people actively seeking it out and this is not always a priority for those trying to just pay rent and keep food on their tables," she said.
Paley also addressed GSK's transition to becoming Haleon in the next few months. "As you may be aware, in a matter of months, GSK Consumer Healthcare is expected to de-merge from our pharma parent company and once de-merged will become known as Haleon, a world-leading standalone consumer healthcare business" with the purpose of delivering "better everyday health with humanity."
Throughout her talk, she wove the same themes of purpose and humanity and how they mattered, especially during this moment of self-care in the country.
"This is why purpose matters, and this is why our industry matters. We collectively have the power to make everyone feel like someone special."
Rodney McMullen, CEO of Kroger, shared key learnings from the past couple of years as he spoke with Kroger Health president Colleen Lindholz on Sunday at NACDS Annual.
McMullen also spoke of the industry’s push for pharmacists to be able to treat patients when necessary and his conversations with Dr. Ashish Jha, the COVID-19 response coordinator for the White House.
“What I tell our team is, I would not have been greedy enough to ask for what they delivered,” sharing how proud he is of what the industry has done for the COVID-19 pandemic.
McMullen spoke up Kroger’s ability to partner with other retailers across the world, including several of the countries that were ahead of the United States upon the virus outbreak, and shared what they were doing to keep their associates safe when much wasn’t yet known about the novel coronavirus. “We employed more than 30 changes to keep our people safe,” he said.
McMullen told Lindholz that the company decided to share all of its internal documents of what it was doing — things that worked and things that didn’t. More than 10,000 small companies have downloaded those documents, he said.
“The walls were knocked down,” Lindholz said, which reflected a different level of engagement than the industry has ever seen before.
“Less people will be dying if people can be treated for it,” said McMullen, citing the fact that there are still 400 people dying of the disease today.
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Closing Day Highlighted By Major Predictions for 2022 and Beyond
Sanjay Gupta gave the keynote address at the NACDS Annual Meeting on Sunday, saying he jumped at the opportunity to come celebrate the important role industry members were able to play during the COVID-19 pandemic.
As a patient as well as a physician, Gupta explained how, despite spending $4 trillion a year on health care in the United States, we haven’t gotten the user experience part of it quite right. But for him, “something clicked” when he received his COVID-19 vaccine from his neighborhood pharmacy. “It felt like a cottage industry, with a neighborhood feel, like I’ve seen in other countries.”
Gupta said that this felt particularly remarkable given there wasn’t really a precedent for this sort of thing, since the virus was indeed novel, and something extraordinary.
“We were collectively experiencing something for the first time,” he said. “There’s a lesson there. It takes humility to say, ‘I don’t know.’ We like certainty, but it can lead you down the wrong path.”
Gupta referenced his latest book, “World War C: Lessons from the Covid-19 Pandemic and How to Prepare for the Next One” where he explains that we should expect more of this unknown. As the world enters the pandemic era, he stressed the need to begin to work on things in advance, not in moments of crisis. “It’s not going to prevent viruses from making the jump, but it will keep it from doing what this one did,” he said, predicting that the United States will need to spend $10 billion a year to become pandemic-proof.
Gupta said that the future of health care has probably changed as a result of this pandemic in ways industry members haven’t fully realized. “With this will come great expectations,” he said. “I’m increasingly confident that’s something we can meet.”
NACDS president Steve Anderson welcomed attendees back to its annual meeting after a three-year hiatus.
“And since that time, just look at what you have done!” he said. “Your companies and your teams have sustained consumers, saved Americans and restored the nation.”
Anderson spoke about pharmacies leveraging NACDS — the industry’s trade association — as a force multiplier. Working at both the federal and state levels, pharmacies were able to take a front-row seat in the pandemic response.
“From day one of the pandemic, we urged state governments to put patients over paperwork,” he said. “And it would not have happened unless pharmacies made their case twice — with the Trump and Biden administrations.”
Dubbing himself a “radical associationist,” Anderson explained that NACDS serves as the collective and collaborative will of its membership. “Associations play a critical role in our society — and in our democracy,” he said. “And there is no better illustration of that than NACDS, and particularly during the COVID-19 pandemic.”
As industry members take the lessons learned from the pandemic and the results achieved for the American people, Anderson encouraged attendees to keep pressing ahead to see what more we can do — together.
