Predicting Quick-Service Success:
Transforming
the Restaurant Experience With AI
PRODUCT SPOTLIGHT
PREDICTING QUICK-SERVICE SUCCESS:
TRANSFORMING
THE RESTAURANT EXPERIENCE WITH AI
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LEARN HOW AI CAN HELP QSRs
DEEPEN
BUILD
LEVERAGE
GO BEYOND
GET STARTED
STRENGTHEN
...to invest in revenue-generating opportunities
are willing...
03
...enhance business analytics
hope to...
02
...improve digital engagement
want to...
01
Operators are adopting technology to attract, engage and retain customers in the increasingly competitive restaurant landscape.
And AI is the tool they feel can bolster transactions, loyalty and sales:
How many already use data to understand guest preferences and behavior?
enable enhanced suggestion engine capabilities
already use data to understand guest preferences and behavior
52%
83%
Strengthening
Customer Connections
?
DEEPEN CUSTOMER CONNECTIONS
Customers are fickle—they are disillusioned with cookie-cutter retention programs—and fatigued by “just collecting points.”
Consumers’ expectations are rising, driving quick-service restaurants to embrace the technological advancements to keep up with the competition. Customers want better offers in exchange for their personal data.
Deepening Customer Connections with AI
?
63%
44%
33%
Want to save money via incentives and discounts
Desire more responsive service
Crave elevated personalized service and recognition
Source: HT’s 2023 Customer Engagement Technology Survey
BUILD THE PERFECT OMNICHANNEL
Building the Perfect Omnichannel Experience
AI is one of the most transformational tools to help QSRs seamlessly create customized marketing campaigns, impactful loyalty programs and promotional offers that cater to individual preferences.
A 360-degree view: Brands have a lot of data at their fingertips. Sifting through the data from multiple sources is tedious and inefficient. AI bridges the gap between brands and customers —quickly and without manual processes.
Benefits of AI include:
Next-level personalization, enhanced experience
Larger transactions from upselling
Reduced customer migration to competition
Everything all in one place
LEVERAGE AI FOR QSR
Global IT leader Givex’s new product, GivexEngageAI, serves as a perfect example of how to build an AI model.
Leveraging AI
in the Real QSR World
The marketing manager of a fast-casual chain that uses Givex's POS, online ordering app, gift cards and loyalty program wants to streamline marketing efforts, obtain data to optimize the chain's marketing strategy and engage customers. The goal: increase their spending and purchase frequency, equaling increased sales.
When a customer of the eatery orders food online or dines in, as long as it is via a Givex product, the data for that transaction/interaction is added to the customer's profile on EngageAI.
The manager logs into the GivexEngageAI portal and sees detailed profiles of customers. The single customer view provides all the data needed in one place without the need to log into different solutions from many vendors to create a complete view. It saves time and delivers better data.
An added benefit is that if customers don’t return to a cart after a determined time, a notification is sent via SMS with a calculated discount or offer based on the item abandoned.
GO BEYOND ONE-SIZE FITS ALL
GivexEngageAI redefines customer engagement with next-level, personalized precision.
Going Beyond
One-Size-Fits-All
GivexEngageAI builds 360-degree customer profiles based on every interaction with a business and delivers highly targeted, personalized engagement that builds lasting relationships. GivexEngageAI:
GivexEngageAI:
Turns previously anonymous customers into valued guests
Uses AI-driven recommendations based on history and similar profiles
Leverages marketing automation to deliver personalized engagement and incentives over any channel — resulting in solid customer bonds
GivexEngageAI is the only unified marketing solution combining:
a real-time Customer Data Platform
AI decisioning
omnichannel activation
gamification
customer intelligence
Combined with the full Givex suite, operators can upsell, offer new products, send birthday/anniversary wishes, reminders of items left in carts and other deals — all in the moment, in real time — not after customers have left the premises or retrieved their order.
GET STARTED TODAY
Leads the Charge
GivexEngageAI offers brands opportunities to connect with customers to foster long-term relationships. Leveraging its full toolbox, Givex helps foodservice operators understand customer behavior, close the information loop and deliver personalized experiences that enhance the customer experience.
The affordable solution scales with you. Select the channel you need and add more as you grow for optimal results. Always on call, clients have access to help desks 24/7.
BOOK A DEMO and learn how GivexEngageAI can
help you navigate the future of connecting with customers.
Get ahead of the evolution of AI in foodservice.
The most efficient use of AI is to close the loop by bringing all information together to create a Customer Data Platform. A CDP combines all the ways customers interact with a business like online, websites or on premise, to create a centralized database.
59%
44%
56%
From the portal, the manager can set up automated campaigns that send targeted communications and offers to each customer based on their profile and purchase history. These can be sent over app push notifications, email, text messages.
59%
want to...
44%
56%
Everything all in one place
The most efficient use of AI is to close the loop by bringing all information together to create a Customer Data Platform. A CDP combines all the ways customers interact with a business like online, websites or on premise, to create a centralized database.
Watch the video
guide to learn more
about GivexEngageAI:
