10 HOTEL TECH COMPANIES
THAT DEFINED 2025
HOT LIST
From AI-driven service to next-generation connectivity, HT editors selected the lodging tech solutions that are setting the pace for a smarter, more guest-centric industry.
Editor’s Pick HT editors chose Canary because it proves that guest-facing technology can drive both revenue and satisfaction without adding complexity for staff or operations.
Hotels today face rising guest expectations for convenience, personalization, and seamless service — and Canary meets the challenge with a mobile-first platform that connects guests to everything from check-in and upsells to tipping and service requests. Its AI-driven engine helps hotels deliver the right offers to the right guests at the right time, boosting revenue while reducing friction. Canary’s focus on intuitive design means staff adoption is fast, training is minimal, and guest interactions are frictionless.
Deployed across independent and multi-unit properties, Canary enables hotels to act on real-time data, turning engagement into loyalty and insights into revenue. By integrating with PMS, POS, and back-office systems, the platform ensures that operations and guest experiences stay in sync.
KEY FEATURES
AI-Driven Guest Engagement: Personalized offers, upsells, and communications in real time.
Seamless Staff Workflows: Intuitive platform requires minimal training.
PMS & POS Integration: Connects digital guest interactions to core hotel operations.
EXPLORE TABS
Editor’s Pick HT editors chose Agilysys because it turns cloud-native PMS and POS solutions into a unified platform that makes hotel operations smarter, faster, and more guest-centric.
Managing multiple properties or large portfolios is a complex balancing act, but Agilysys simplifies it with a suite of cloud-based property management, point-of-sale, and analytics solutions. Its platforms give operators real-time visibility into occupancy, revenue, staffing, and guest preferences, enabling informed decisions that enhance efficiency and profitability. Agilysys also emphasizes personalization: guest data flows seamlessly across systems to power loyalty programs, mobile check-ins, and tailored in-property experiences.
From boutique hotels to large resorts, Agilysys empowers operators to reduce manual processes, optimize workflows, and create more consistent guest experiences. Its cloud-first approach also accelerates deployment and integration with other hotel systems, allowing IT teams to focus on strategy rather than maintenance.
Cloud-Native PMS & POS: Centralized management of operations and guest services.
Real-Time Analytics: Actionable insights across occupancy, revenue, and staffing.
Guest Personalization: Data-driven experiences, loyalty integration, and mobile workflows.
KEY FEATURES
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Editor’s Pick HT editors chose Think Simplicity because it reimagines hotel communications with cloud-based phone and PBX systems that reduce costs, streamline operations, and modernize how properties connect with guests.
Hotel Communication, Finally Simplified.
For too long, hotel phone systems have been stuck in the past — buried in clunky PBX setups, vendor chaos, and zero accountability.
Think Simplicity changes that.
It provides one fully managed hotel communication system — phone system, guest messaging, and carrier services — all in one. Built for hotels and supported 24/7 by real humans who know hospitality. No PBX drama. No finger-pointing between vendors. Just smarter communication you can trust.
Since 2008, Think Simplicity has helped hotels cut costs, streamline operations, and future-proof their communication. It owns the hardware, supports it, and backs it up — so your team can stay focused on guests, not tech issues.
With flat-fee pricing, no license fees (ever), and future-ready tools, Think Simplicity is the last hotel communication service you’ll ever need.
Flat-fee service with no license fees or surprise charges
One complete solution for hotels: phone system, guest messaging, and carrier services under one provider
Backed 24/7 by U.S.-based hospitality support you can actually reach
KEY FEATURES
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Editor’s Pick HT editors chose Venza because it makes cybersecurity a competitive advantage for hotels, protecting operations, guest data, and revenue with solutions built specifically for hospitality.
Hotels are prime targets for cyberattacks, yet many operators struggle with fragmented security and compliance programs. Venza addresses this by delivering tailored cybersecurity, risk management, and compliance services designed for the unique demands of the hospitality industry. From PCI DSS and GDPR compliance to proactive network monitoring, Venza helps hotels safeguard sensitive guest information while maintaining operational efficiency. Its solutions are scalable for single properties or multi-unit portfolios, giving operators confidence without burdening staff.
Beyond protection, Venza provides actionable insights into system vulnerabilities and operational risk, enabling hotels to prevent incidents before they occur. By combining industry expertise with technology-driven solutions, Venza allows hospitality operators to focus on guest experiences while minimizing exposure to financial and reputational damage.
Hospitality-Focused Cybersecurity: Protects guest data, networks, and applications.
Compliance Management: Simplifies adherence to PCI, GDPR, and other regulations.
Proactive Monitoring & Alerts: Identifies risks before they become incidents.
KEY FEATURES
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Editor’s Pick HT editors chose MyMatr Corp because it turns complex hotel data into actionable insights, helping operators optimize operations, boost revenue, and elevate guest experiences.
Hotels are awash in data — occupancy trends, guest preferences, revenue streams — but extracting meaningful insights is often slow and cumbersome. MyMatr Corp solves this by providing a cloud-based analytics and reporting platform designed specifically for hospitality. Its dashboards unify data from PMS, POS, and CRM systems, delivering real-time, actionable intelligence that helps operators make faster, smarter decisions. From revenue management to staffing optimization, MyMatr Corp turns information into tangible operational improvements.
Deployed in both boutique and multi-property portfolios, MyMatr Corp reduces reliance on IT teams and manual reporting. With predictive analytics, anomaly detection, and customizable KPIs, operators gain clarity across the property lifecycle, enabling better planning, stronger guest satisfaction, and higher profitability.
Unified Hotel Analytics: Centralizes PMS, POS, and CRM data.
Predictive Insights: Forecast occupancy, revenue, and staffing needs.
Customizable Dashboards: Provides KPIs tailored to operators’ priorities.
KEY FEATURES
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Editor’s Pick HT editors chose Journey because it transforms the guest experience with mobile-first, contactless solutions that make every interaction seamless, personal, and revenue-generating.
Hotels are under pressure to deliver experiences that feel effortless yet personalized. Journey addresses this challenge with a platform that consolidates check-in, digital keys, service requests, upsells, and guest messaging into a single mobile-first app. Operators gain real-time visibility into guest preferences and operational workflows, enabling staff to anticipate needs, optimize resources, and enhance satisfaction.
Journey has been adopted by boutique properties and multi-unit groups alike, thanks to its intuitive design and rapid deployment. By integrating with PMS, POS, and back-office systems, the platform ensures a unified operational and guest experience, turning mobile interactions into actionable insights that drive loyalty and revenue.
Mobile-First Guest Experience: Contactless check-in/out, digital keys, and service requests.
Operational Visibility: Real-time insights into guest activity and staff workflows.
Integrated Upsells & Messaging: Personalized offers delivered at the right time.
KEY FEATURES
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Editor’s Pick HT editors chose Smart Hotel Manager because it makes property management smarter, faster, and more responsive, empowering hotels to deliver exceptional guest experiences with fewer headaches.
Hotels face the dual challenge of running efficient operations while delighting guests, and Smart Hotel Manager addresses both. Its cloud-based property management platform centralizes housekeeping, maintenance, reservations, and staff workflows, giving operators real-time visibility and actionable insights. By streamlining tasks and automating routine processes, the system reduces errors, improves productivity, and frees staff to focus on guest engagement.
Founded by Vanessa Osbourne, Smart Hotel Manager has gained traction with boutique and mid-size hotels that need enterprise-grade capabilities without complexity. Integration with PMS, POS, and reporting systems ensures that operational intelligence flows seamlessly across the property, helping operators make decisions that enhance guest satisfaction and revenue performance.
Centralized Property Management: Manage housekeeping, maintenance, and reservations from one platform.
Automated Workflows: Reduce errors and save staff time.
Real-Time Reporting & Insights: Data-driven decisions on occupancy, staffing, and guest experience.
KEY FEATURES
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Editor’s Pick HT editors chose Intelity because it bridges the gap between hotel operations and guest expectations, delivering a mobile-first platform that personalizes experiences while streamlining workflows.
Hotels are under increasing pressure to offer frictionless, personalized service across every guest touchpoint. Intelity meets this challenge with a comprehensive guest experience platform that integrates mobile check-in/out, in-room tablets, service requests, staff communication, and loyalty programs. By centralizing operations and guest interactions in one platform, hotels can respond faster, deliver consistent experiences, and gather actionable insights that drive revenue and satisfaction.
Deployed at boutique properties and large-scale resorts, Intelity helps operators reduce training time, optimize staff workflows, and personalize guest engagement without adding operational complexity. Its seamless integrations with PMS, POS, and back-office systems ensure that every department is aligned, enabling smarter, data-driven decisions that benefit both guests and the bottom line.
Mobile & In-Room Guest Experience: Contactless check-in, service requests, and digital keys.
Operational Visibility: Staff communication and workflow management in real time.
Loyalty & Personalization: Integrated guest data drives tailored experiences and upsells.
KEY FEATURES
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Editor’s Pick HT editors chose ALICE because it transforms hotel operations into a connected, efficient ecosystem, helping staff collaborate seamlessly while enhancing the guest experience.
Hotels face a constant balancing act between operational efficiency and guest satisfaction. ALICE addresses this challenge with a centralized operations platform that connects housekeeping, maintenance, front desk, and management teams in real time. Staff can assign tasks, track progress, and communicate instantly, reducing errors and ensuring requests are completed promptly. For guests, this translates into faster responses, more personalized service, and a smoother stay.
Deployed across boutique properties and large-scale hotels, ALICE improves staff productivity, lowers operational costs, and provides management with actionable insights on workflows and performance. Its open API and integration capabilities allow hotels to connect ALICE with PMS, POS, and other systems, creating a unified operational hub.
Centralized Operations Platform: Connects housekeeping, maintenance, and front desk teams.
Real-Time Task Management: Assign, track, and complete requests efficiently.
Integration & Reporting: Connects with PMS/POS systems and provides actionable insights.
KEY FEATURES
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Editor’s Pick HT editors chose Relay because it streamlines communication across hotel teams, turning fragmented workflows into coordinated, real-time operations that enhance both efficiency and the guest experience.
Hotels often struggle with disconnected communication between front desk, housekeeping, maintenance, and management, which can lead to delays, errors, and dissatisfied guests. Relay addresses this by providing a cloud-based messaging and workflow platform that centralizes all staff communications. From task assignments to incident reporting, Relay ensures that the right people get the right information at the right time, reducing response times and operational friction.
Adopted by boutique properties and large hotel groups alike, Relay empowers teams to operate with clarity and speed. Integrations with PMS and other hotel systems provide real-time context, allowing staff to anticipate needs and resolve issues proactively, turning operational efficiency into a competitive advantage.
Centralized Staff Communication: Connects all hotel departments in real time.
Task & Incident Management: Assign, track, and resolve operational issues quickly.
System Integrations: Pulls context from PMS and other hotel software for smarter workflows.
KEY FEATURES
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