Key Data Points Around
Hotel Guest Experience Technology
By Robert Firpo-Cappiello, Editor-in-Chief,
Hospitality Technology & Hotel Technology Forum
We surveyed executives from top hotel
brands across the U.S. for a snapshot
of the current state of guest-facing tech.
Insights include:
Implementation of smart TVs, mobile apps, personalized offers, and more
Top business drivers such as driving loyalty,
enabling self-service, and leveraging
guest data
Rating customer satisfaction with
guest-facing technology
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