2024 Canadian Restaurant Customer Engagement Technology Study:
What Guests Really Want
Hospitality Technology's inaugural survey of Canadian restaurant customers delivers critical insights to operators and suppliers about what today’s guests expect, including:
• Digital engagement •
BY ROBERT FIRPO-CAPPIELLO, EDITOR-IN-CHIEF, HOSPITALITY TECHNOLOGY AND JUNGSUN (SUNNY) KIM, PH.D., ASSOCIATE PROFESSOR, WILLIAM F. HARRAH COLLEGE OF HOSPITALITY, UNIVERSITY OF NEVADA, LAS VEGAS
• Third-party delivery
• Loyalty programs
• Discovering brands
• Payment preferences
