Beyond basing decisions on transparency of social sentiment, potential diners are more likely
to patronize restaurants that
Smart mobile devices for employees
Free Wi-Fi and ease of booking eclipse membership in a loyalty programs. To win customers, hotels need to optimize websites and mobile apps, streamline booking processes, and show they are responsive to negative customer feedback.
Customer Experience Management Platform
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Personalized offers based on guests’ history
real-time feedback options
Room selection on property
Diners want simplified online ordering and mobile ordering and the ability to attract order status is paramount for a generation that is accustomed to Uber-like and Amazon-esque experiences.
Ability to make reservations
Loyalty program management
Redeem coupons/gift cards, etc.
Hotels & Restaurants Unlock ROI
by Measuring Customer Experience & Business Enhancement
36% of HOTEL GUESTS
want to request service via
chatbot. Only 14% of
hotels offer it.
35% of DINERS want to
order via chatbot. Only 8%
Track order/delivery status
Interactive in-room TVs
Social media engagement
Interactive Digital Signage
Ability to change reservations/
Receive/redeem coupons, gift cards, etc.